Unico Components Ltd Reviews 

2,694
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found products to be of excellent quality and exactly as described, often exceeding expectations. The ordering process was straightforward and easy to use, with detailed descriptions and measurements ensuring confidence in purchases. Reviewers frequently praised the helpful and friendly staff for quick responses and going the extra mile. Delivery was generally fast and efficient, with items arriving promptly and well-packaged. However, some people mentioned occasional delays or issues with delivery, particularly when Royal Mail was the courier, with some packages taking longer than expected to arrive or being lost.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and how well items... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its reliability, efficiency,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as great, efficient, and... See more

Quality

Users describe positive interactions with quality, consistently reporting good quality products that are... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Mail lost the first package sent but after contacting Unico they, without hesitation, resent the items and they arrived a few days later. It was great to be able to speak to somebody real on the... See more

Rated 5 out of 5 stars

Gareth did a fabulous job shipping me out the parts that I needed in timely fashion and the products I received were just as I hoped. Looking forward to using them! I looked high and low for a nation... See more

Rated 5 out of 5 stars

Staff were accessible by phone, friendly, helpful, polite and interested in helping, went extra mile to request email, identify and send link to product required. A bonus, very useful and appreciated,... See more

Rated 5 out of 5 stars

I needed to replace a broken lock on a bureau and was at a loss as to where I would find a replacement. I was concerned about buying on-line, just in case I would be unable to identify an identical l... See more


Company details

  1. #12 of 58 best companies in Door shop

Written by the company

Unico Components Ltd has been trading for over 50 years. Established in 1970 Unico is proud to serve a wide range of British furniture manufacturers with a comprehensive fittings solution for their products. We now sell to both the trade and retail market with the use of our ecommerce website.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,694)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Decent pricing and fast delivery. Were the only lace to stock the runners i needed, full diagram description and measurements. Very useful

5 August 2025
Rated 5 out of 5 stars

Great experience

I had a wonderful experience with Unico Components. The communication was smooth, the staff were incredibly polite and friendly, and they made the whole process a pleasure from start to finish.

21 July 2025
Rated 5 out of 5 stars

Great service

I made a slight error booking on the website however the team contacted me directly and helped me with payment ensuring the process was as frictionless as possible.

Great service even on a low value order speaks volumes about the company’s attitude to its customers.

3 August 2025
Rated 5 out of 5 stars

Small order but dealt with personally

I placed a small order and it turned out that one item wasn't in stock. I received a personal email advising me of this and of the likely wait time, plus an email the day after the items were dispatched. They duly arrived the following day and were exactly what I needed.

17 July 2025
Rated 5 out of 5 stars

Delivered quickly and acuratly (the…

Delivered quickly and acuratly (the right address)
Photos good on ebay allong with a drawing.
I used the hinges as they are thin. so are sandwiched between wood. Can be bent with hammer and vice to fit contoured door.

14 July 2025
Rated 3 out of 5 stars

Answering questions was very prompt

Answering questions was very prompt. Lack of info on the product or installation instructions I find ridiculous. Once Drawn up the system is pretty easy to Understand,without it was pretty difficult (I was 1 in 4 that got it from the illustration and then took a while) Ordering ,packaging and delivery was thorough and pretty quick. Would use again though as product works very well.

23 July 2025
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service,

I rang asking that they sent the order straight away as I was in urgent need of the bolts and they were so kind to post it the same day I rang and was in my letterbox the day after . Very attentive and kind seller . Thanks a lot !

20 July 2025
Rated 5 out of 5 stars

Positive experience

Everything went according to expected. It takes its time to be delivered and then there is also customs control and tax payment but it is what it is.

30 June 2025
Rated 5 out of 5 stars

Furniture repairs

Parts were delivered within the week, only a slight modification required as the originals were a bit dated. fitting was no problem and the drawer runners are working perfectly. The website is easy to use and ordering parts wasn't a problem. Would recommend using unico to anyone with woodworking projects.

14 July 2025
Rated 4 out of 5 stars

Good quality locks

Good quality locks, but I don't understand why they don't come with the option of strikers to hold the lock against. I had to buy these separately, from another company.

26 June 2025
Unico Components Ltd logo

Reply from Unico Components Ltd

Hi Mark,

Thank you for your comments. The lock purchased isn't supplied with the Strikers, however, they are available under the Door Strikers section on our website.
I'll take a look at whether we can make them easier to find for future orders.


Thank you again

Kind regards

Tony Killick
General Manager

Rated 5 out of 5 stars

Excellent customer service

A great service from unico,
Had a query regarding some locks for drawers,
Gary went above and beyond to help me get what I needed and sent me a few options to try out before committing to a quantity order.

Highly recommend unico components and will be using them again

26 June 2025
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