Unidragon Reviews 

290
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

We bought about 6 of these for our father. One of them was all peeled off with little circles of white on the picture, where the color was missing. Unidragon would not replace because we didn't have... See more

Rated 1 out of 5 stars

Order #79111 placed on November 28. Right now it's THREE GODDAMN WEEKS and of course the order hasn't even shipped yet. The customer service is barely there, no solid information about the shipping da... See more

Rated 5 out of 5 stars

Amazingly beautiful puzzle. We purchased the 4-part Quezzle to work on together while our family visits over the holidays. We love the wooden pieces, great quality, really gorgeous puzzle with clever... See more

Rated 1 out of 5 stars

Have sent two requests for help in replacing a missing piece of the Gentle Lynx. Finished the puzzle but one piece is missing. What a letdown...and emailing them has resulted in nothing more than an a... See more

Company replied

Company details

  1. Hobby shop

Written by the company

Unidragon - Wooden Jigsaw Puzzles and Maps


Contact info

2.0

Poor

TrustScore 2 out of 5

290 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(290)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I recently got unidragon puzzle from my…

I recently got unidragon puzzle from my daughter for a Christmas gift ...enjoyed every second yet I am missing a piece Would love to receive that piece...after sending a photo of the area needed.Im looking forward in buying more.I did report and I'm waiting for your response.

7 January 2023
Unprompted review
Unidragon logo

Reply from Unidragon

We apologize for the inconvenience.
We have emailed you twice. We have asked you for the necessary information, but have not received a reply. We would be happy to help you if you could send us everything you need to solve your problem.

Rated 1 out of 5 stars

Puzzle had piece missing

Puzzle had piece missing. They’re offer 40% discount on next puzzle … might big of them. Defective products should be returned and made whole at their expense.
I would recommend not doing business with them
A puzzle with piece missing will
End up in circular file. Trash barrel.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Large Dragon puzzle

Got the dragon large puzzle for my 12 year old and she LOVES it. She will complete it, take it apart and do it over and over again.
Thanks for the great quility and fun product - it's a great item to keep the kids off their screens for a while!

20 November 2022
Unprompted review
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Reply from Unidragon

Greetings!
Team Unidragon expresses gratitude to you! Thanks for inspiring us with your user and customer experiences. You also help other customers make the right choice based on your experience as well! It would be wonderful if you could supply us with your email address to stay in touch with you.

Rated 5 out of 5 stars

Unidragon

I Like Unidragon puzzles.

27 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

I love the intricate pieces

I love the intricate pieces, colorful patterns, and beautiful details. The puzzles make for a relaxing evening at home. I purchased a bunch to give away as gifts.

30 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

Amazing puzzle.

Amazing puzzle.
I bought the Unicorn puzzle as a birthday present for my adult daughter to do for relaxation away from her university studies.
She loved it.
Thank you for a high-quality puzzle which is unique.
I recommended these puzzles to family and friends who have since purchased from Unidragon and are delighted with the variety of designs and sizes.

29 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

I absolutely love these Unidragon…

I absolutely love these Unidragon puzzles! The quality is impeccable and the difficulty of each is just right for thinking through each one. I'm hoping to buy several more. My goal is to have one eAch month and use them as gifts. Karen Bushnell

29 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

It's such great fun to build these!

It's such great fun to build these puzzles!
Amazing family activity for family members of all ages.

28 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

Beautiful and well made wooden puzzles

Beautiful and well made wooden puzzles. I would say the animal puzzles are better quality then the landscape, while cut and fit are the same the picture quality is not, on the landscape it was a thin paper picture and the edges were already showing wear as compared to the animals that are more of a paint or they have a better top coat seal on them. Still beautiful and fun to build with all the unique pieces to each puzzle.

25 December 2021
Unprompted review
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Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

Love the puzzles.the Best

Love the puzzles.the Best! Shipping is fast considering it's coming from overseas to usa

1 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

Great Puzzles

Wonderfully made puzzles may become family heirlooms.

Fit, finish and colors are excellent.

And, there are many choices of subjects and difficulty.

I have 2 and will buy more.

28 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

Great present!

The puzzle comes really nicely packaged & they're super fun to assemble.

18 August 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

The product is absolutely amazing!

The product is absolutely amazing!
The details are outstanding!!!
We can do this puzzle over and over again❤️

27 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

I love these puzzles

I love these puzzles. The colors and the design of the puzzles are so unique. I really enjoyed finding all the different shapes among the pieces.

14 July 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 4 out of 5 stars

Pros & Cons of Unidragon Puzzles

Pros: The puzzles are fantastic fun and make me smile from start to finish. The puzzles can be challenging; the larger the puzzle, the harder it gets. The unique pieces are interesting the way they fit together. Each puzzle has a theme and a lot of the shapes have something to do with that theme. These puzzles make me smile!

Cons: Order-to-delivery process is very slow. Be prepared to wait at least a month, sometimes longer. I ordered my last couple puzzles about a month ago and they haven't shipped yet.

27 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello!
Thank you very much for the honest review! You inspire us so much being a customer who likes our products. And you assist others make their choices as well! Could you please let us know what your email address is so we can stay in touch?

Rated 5 out of 5 stars

Wonderful puzzles!

We received exactly what was advertised and the puzzle was gorgeous and well made. The packaging ensured the product arrived undamaged and shipping was very prompt. We love the challenge these wooden puzzels provide and look forward to our next purchase.

27 November 2022
Unprompted review
Unidragon logo

Reply from Unidragon

Hello there!
The Unidragon team thanks you for your honest feedback! You help others make the right choice based on your experience, and you motivate us with consumers who are pleased with our puzzles. We would appreciate it if you could provide your email address so that we can remain in touch with you.

Rated 5 out of 5 stars

Great gift

This is my go to present for the hard to buy for.
As you put the puzzles together. You find yourself looking at the unique pieces. A little treasure hunt within the puzzle!
It will be a welcomed heirloom to pass down through the family.

8 April 2022
Unprompted review
Rated 1 out of 5 stars

Possible Frauds

As we haven't received the majority of our pledged items and what small item we have received was even damaged, we have presented them with a number of options what we would accept as a resolution.

They chose the refund option after not being able to sort out the "shipping issue" for more than a month, even with us providing a clear address what has worked with the other small package.

We haven't received anything, not even the promised refund.

As this is going on for months now and their support practically did not do anything about this apart from the one liner blunt answers, we have filed a chargeback request at our bank to get back the money they have stolen from us.

We have also flagged them as frauds, so other people in the same situation would have better chances too.

I also need to highlight that their support is extremely inadequate and it cannot even do basic things right like communications.

Anyway this is considered closed from our side.

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Awesome puzzle!!!!

It took a few weeks to get my puzzle but that is totally understandable based on shortages everywhere. Upon receiving my puzzle the Box is absolutely amazing beautiful detail work considering that the box is a puzzle itself. The puzzle is otherworldly oh, the pieces are so amazing shooting stars, different types of birds and animals, planets, ect. I've not got it completely together but it's been a lot of fun!

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful puzzles!

These are wonderful puzzles! My son and I work them together. The pieces themselves are a delight, and there are many little puzzles that take shape within each puzzle. So clever, and delicate, and thoughtful! I highly recommend Unidragon puzzles!

24 March 2022
Unprompted review

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