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Rated 5 out of 5 stars

I ordered a children’s army kit for my son which looked amazing on him, he absolutely loved it, it was trousers, t shirt, army vest and helmet- he looked amazing, fast delivery and great customer serv... See more

Rated 5 out of 5 stars

read the reviews before buying, i can honest say this company is fantastic, order Saturday 6th September. after an initial glitch with the post office delivery (less than useless) delivered on Wednesd... See more

Rated 5 out of 5 stars

I bought my husband, who is a Veteran, a Norwegian Army shirt. He loves this shirt, and I loved the customer service, the quality shirt that I received, and the great delivery service. Thanks very muc... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of lowa boots for security work. Excellent customer service, really patient, understanding, and helpful. Shipping / delivery was quick as well. Wouldn’t hesitate to buy another pair... See more

Company replied

Company details

  1. Army & Navy Surplus Shop
  2. Outdoor clothing and equipment shop

Written by the company

Providing Uniform for the Air Cadets, Army Cadets & Sea Cadets, Multi Terrain Patter PCS & Assessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round.

The item was dispatched quickly and arrived within the specified time frame. The item was as described when it arrived. Overall I am very happy and will use Uniform Stores again.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Slow delivery

When I ordered it said 2-4 days. Still says pending on my account. No answer on the number provided. Let's hope i get a reply to my e mail and more information tomorrow.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Although we unfortunately had to return…

Although we unfortunately had to return our item as the boots didn’t fit the customer service and communication we received through purchasing and the refund was great. I would definitely shop with them again and couldn’t recommend them highly enough.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a jacket which was around the…

I ordered a jacket which was around the £80 mark.
Ordered in early hours on a Friday.
Emailed on Tuesday to see where my order was as it was still showing as pending. Received an email back from Tim explaining the delay and it is due to be delivered by end of week.
Now on Saturday,and it's due to arrive today,got tracking number.
So overall,great product,great service,and would definitely order again. Many thanks 👍

25 October 2025
Unprompted review
Rated 5 out of 5 stars

in 4 days as stated when purchased

read the reviews before buying, i can honest say this company is fantastic, order Saturday 6th September. after an initial glitch with the post office delivery (less than useless) delivered on Wednesday 10th absolute as per. a guy called after I emailed found where the DH Postie had left the parcel at the wrong address. thank you so much youre a star.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

I will split review for two. The good ( product) and AWFUL ( the store)

I will split review for two.
The product and The handling, aka Customer Service and response
Product is manufactured in Slovakia, so its great
Customer handling is awful - no response on emails, no answer on phone calls, the only response was received when PP claim was opened.
CN22 form was glued to an envelope, so I had to pay extra customs in Germany, since German customs didn't find a papers inside.
If you want to get a good product and you do not plan to contact the store - go for it.
If you will have to get an attention or response in a case of any problem - pay extra and buy somewhere else

17 July 2025
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Real, thanks for your review. We did try to resolve this but we weren't able to contact you. All of the paperwork was attached to this order in standard way we ship to Germany so I think this was a misinterpretation at customs. You shouldn't have been asked to pay import duties.

Rated 5 out of 5 stars

Outstanding service !

Outstanding service !
I some how managed to buy a pair of boots through a back door site, which turned out to be out of stock. Regardless, Tim and his team sourced a pair for me and hand them delivered just in time.
Couldn't recommend Uniformstores high enough.
Thanks guys.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the Aku pilgrims

Purchased the Aku pilgrims. The boots arrived on time and in excellent condition as new boots should The purchase was hassle free and I will certainly be using this seller again 10/10

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Drama free process

Completely smooth experience with zero dramas. Ordered new boots for my son. Everything went exactly as promised and the boots were very well received.

9 February 2025
Unprompted review
Rated 1 out of 5 stars

"AVOID"

"AVOID" ordered on 23rd February contacted on 28th February about non delivery and replied saying it would be delivered on 1st March via Parcel Force Saturday came and went
still no delivery yet on 3rd March.

Please don't buy anything from this company as you won't receive it

3 March 2025
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Mrs June, please check your email as we have provided the tracking details for your order.

Rated 5 out of 5 stars

Great service

Ordered a couple times from here and I most say there customer service is brilliant had a small stock issue and it was resolved almost immediately! Fast and reliable service.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Zero Customer Service.

Bought MTP kit 10 days ago. Still not received. No response from the multiple emails and calls. Delivery stated 2-4 days and no signs at all of the order and no tracking details offered. Would not recommend this company purely for the lack of customer service. If there is a problem communicate it to the customer.

10 February 2025
Unprompted review

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