UnionTechnical Reviews 155

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work ethic, efficiency, and professional demeanor, highlighting their ability to complete jobs quickly and with minimal disruption. Many people found the office staff helpful and communicative, keeping them updated throughout the process. The installation teams are frequently described as tidy, respectful, and highly skilled, with numerous positive comments about the quality of their workmanship. However, some customers experienced significant issues with communication, reporting unreturned calls, missed appointments, and a lack of follow-up. There were also instances of dissatisfaction with the service, including issues with workmanship and concerns about the quality of some subcontractors. A few people also mentioned concerns about the initial survey process.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the professionalism, efficiency, and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the professionalism and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the efficiency,... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the high quality of work, noting... See more

Customer communications

Consumers find contact to be negative. Many reviewers report a complete breakdown in communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

After two surveys then a delay in getting funding[notUnion Technical fault ] job went ahead in Feb this year finishing April. A lot of upheaval but good job well done.

Company replied

Rated 4 out of 5 stars

The experience working with Union Technical was brilliant, the amount of organisation work that goes into a project involving the ECO4 is a lot and this team performed. Some issues but to be expec... See more

Company replied

Rated 4 out of 5 stars

The workmen were great, efficient and did the whole job quickly and with very few snags. The only complaint was initially that there waa a mix up with details of a start times and dates ..... but over... See more

Company replied

Rated 4 out of 5 stars

The ASHP installation team worked really hard and long day 10 out of 10. however they could have taken more care with my lino. I rolled it up and they flattened it. it is now ruined. The electrician t... See more

Company replied


Company details

  1. Utilities

Information provided by various external sources

Union Technical have assisted thousands of homes, helping customers stay warm and saving them money on their fuel bills.


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Good results but very poor communication

Communication is certainly not this company’s strong point - finished the job in April, waited another 6 weeks with workers turning up with no ladders and other equipment to finish solar installation and still waiting on a window to be replaced that they broke during installation - email after email asking for the same information and still no results but the work is done, not on time but with reasonable results and companies that completed jobs courteous and polite taking care in the property - just need to get their act together and sort out who is talking to who and sorting things out for customers in days not months

7 April 2025
Rated 5 out of 5 stars

The team turned up early and worked…

The team turned up early and worked flat out for two days, unusual these days.
They were so tidy, professional and organised it was a pleasure having them at our home.
An explanation of what had been done to finish off was given by the team leader.
Excellent job.

27 May 2025
Rated 5 out of 5 stars

Smashing workers.

The men were polite & worked well. They cleaned up as they worked & left nothing out of place.
The work went on longer than expected but this happens.

18 August 2025
Rated 5 out of 5 stars

The A teams

The air source heat pump team, with team leader Richard, did an excellent job for me. They were clean,tidy, respectfull and efficient.
The solar panels installation with Michael Maclean and son Jack. Did a wonderful job.
I am grateful to Union Technical and the people mention above. This work has made my life more comfortable. It was a pleasure to have them working here. I would highly recommend them to anyone thinking of having this work carried out. Thank you all.

24 June 2025
Rated 2 out of 5 stars

Heating Installation ok

Heating installation went ok, insolation of drywall complete mess. Plastering not finished never bothered coming back to finish. Phone calls regarding finishing ignored.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, installers near and tidy work, explained how the new system worked. Totally recommend

21 July 2025
UnionTechnical logo

Reply from UnionTechnical

Hi Margaret - Thank you for positive feedback. We are delighted you are happy with the service and work carried out.

Rated 5 out of 5 stars

My bungalow is warm throughout

My installation was completed in April 2025 and the work completed to a very high standard. I am very pleased with the installation of the new cavity wall insulation, the solar panels and the air source heat pump and I am already seeing a pleasing reduction in my electricity bills. My bungalow is warm throughout.

17 April 2025
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Reply from UnionTechnical

Hi Mike - Thank you for your positive feedback. We are delighted you are happy with the work we carried out for you. Thanks again

Rated 5 out of 5 stars

ASHP was fitted Quickly and efficiently…

ASHP was fitted Quickly and efficiently by friendly and considerate engineers as was the under floor insulation.
when I had a query, it was dealt with quickly and without any hassle.

14 April 2025
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Reply from UnionTechnical

Thank you very much for positive feedback - we are delighted you are happy with the work we carried out for you. Thanks again

Rated 1 out of 5 stars

Faulty workmanship led to leak causing…

Faulty workmanship led to leak causing damage to property. My emails to. Union tec not been acknowledged passed onto sub contractor who promised to attend this week 7 days after leak! when I called to check when they would arrive they informed me they are not coming until next week and then said they haven't time to do work and asked me to get quote to replace kitchen ceiling locally.

1 September 2025
Rated 5 out of 5 stars

Great installation

Great installation and after sales too. Very good to deal with. Thank you.

3 July 2025
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Reply from UnionTechnical

Hi Tim - Thank you for the positive feedback. Delighted you are happy with the work and service provided.

Rated 4 out of 5 stars

The workmen were great

The workmen were great, efficient and did the whole job quickly and with very few snags. The only complaint was initially that there waa a mix up with details of a start times and dates ..... but overall we were very happy with the whole job..... here's hoping it reduces our electricity bill!

10 March 2025
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Reply from UnionTechnical

Hi Adrian - Thank you for taking the time to leave feedback - we really appreciate it. Apologies for the confusion at beginning of process however happy with you are with the overall work.

Rated 5 out of 5 stars

Everything was made so easy

Everything was made so easy. Great customer service and great tradesmen carrying out the work.

10 April 2025
UnionTechnical logo

Reply from UnionTechnical

Hi Marie - Thank you for your feedback we really appreciate it. Delighted you are happy with the work and service provided.

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