Uniplaces Reviews 

Joel helped me a lot with my booking and answered fast to my questions, it was great a experience.

Easy and helpful

They lied to me when they said they were processing the cancellation to return all my fees. Luckily I disputed and provided all the evidence to PayPal so I could get back my money thanks to them. Don't let them fool you and don't trust this headache-inducing company, and be warned they may operate behind other frontends like idealista to seem more legit, when they clearly aren't even professionals at what they promise...

Answer to uni-excuses below:
1) You did not provide a solution, only a promise you did not fulfill, so I had to resolve with my payment processors.
2) Don't let the 5 star reviews on this site get to your head, as they are requested (even those marked as "unprompted") by your team members (look at how all they have some name of the member of your team you probably force them to ask for as they did with me, for internal competition... you think that will make your company look better but is more embarrassing :/
3) You are doing the cheap job of replying to everything here rather than actually showing resolve to work on your issues: "According to Trustpilot data, Uniplaces has responded to around 96% of negative reviews, typically within 24 hours, demonstrating a commitment to addressing customer concerns."

Marta was very helpful. The back-and-forth with the owner was just long but overall good.

Claudia who was managing us getting the contract was very quick and responsive! She managed to give us our contract in a timely and smooth manner

I’m so grateful to Chiara for helping me find my home.
She was patient, professional, and truly cared about solving my problems.
Her dedication made all the difference.
None of the other companies I contacted were as supportive as Chiara.
Highly recommend her service!

Uniplaces are very efficient. They provide me tenants very regularly

They called me to offee help. The email I sent to solve a doubt was promptly answered and my problem solved.

Fast and easy. Great service

Too bad to be true.
When it comes to bokings/reservations, which means money on their pocket, everything runs smoothly, they smile all the time, harmony its on the air.
When it comes to "problems" for UNIPLACES, which means reimbursements to their customers...wow, they change drastically, dont answer to your emails, ignore your complaints, simply make you feel you dont exist for them.
You are just a number for Uniplaces when they need and want, when that number represents a toxic one for them, you are excluded of their counts.
We are in summer vacations time, maybe they need our money retained of an ilicit way for a luxury Caribbean travel and drinking marguerites on the beach.
Stay away from Uniplaces, they are not the same company of decades ago.
Options we find a lot far better.

I would like to thank Ana Gabriela for all her support throughout my apartment search. She was always kind, polite, and incredibly patient during every step of the process. She was always available to answer all of my questions and made sure to clarify any doubts I had, which made me feel much more confident and at ease. Thanks to her help, I was able to find my apartment. I highly recommend her!

I am writing this review to warn other consumers about Uniplaces' deceptive business practices regarding their advertised "Best Price Guaranteed" policy.

I booked a Balcony Room at a residence in Braga (Booking ID 1191614).

When checking alternative platforms for the exact same room type and the exact same dates, I found that the accommodation was listed on HousingAnywhere as significantly cheaper. The total price difference is over 700 Euros.

When I submitted a formal claim with clear evidence to honor their Best Price Guarantee, Uniplaces customer support completely rejected it. They hid behind rigid loopholes, claiming a standard market rate on a competitor's site constitutes a "special promotion" and citing "short-stay penalties."

A price guarantee is entirely meaningless and misleading if the platform actively invents excuses to disqualify massive price discrepancies.

They are forcing me to pay an extra 700+ Euros for the exact same stay available elsewhere.

I expect a senior manager from their corporate or escalation team to review this case properly and adjust my billing schedule to reflect the guaranteed best rate.

My experience with Uniplaces has been great. The platform is easy to navigate, but the main reason I’m giving it 5 stars is the customer service team, especially Marta. She has been incredibly helpful, answering my questions about my rental and guiding me through the documentation required before and after booking. Her support made the whole process much easier. Thank you, Marta!

First of all I would like to express my gratitude to Uniplace for guiding me and exerting all possible efforts for me to find a room to stay in Madrid.
Kudos to Ms Claudia for her unwavering assistance.
To the whole Team thank you very much and Godbless you always.

I booked through Uniplaces, but the listing was inaccurate: it said Wi-Fi/internet was included, and only after payment did the landlord admit in writing that the internet was a mobile hotspot, not fixed-line residential internet. I submitted the landlord’s written admission to Uniplaces and requested cancellation/refund in writing before the cancellation-policy deadline. Uniplaces refused to honor my written cancellation as not to refund anything, and told me to cancel through the portal only after the refund deadline had passed.

I had a very good experience with Uniplaces, especially thanks to Marta, who contacted me and was very kind and helpful throughout the process. She took the time to answer my questions and made me feel more confident about finding accommodation.

I was able to find a place with the characteristics I was looking for, and I am especially grateful that Marta advised me to look for accommodation that allowed empadronamiento, as this was something important that I had not fully considered at first.

She also let me know that I could contact her if I had any other questions, which made the whole process feel more personal and reassuring. Overall, I felt well supported and had a positive experience with Uniplaces.

I’d advise to check the lettings company that you find for accommodation before booking because based on my experience uni places isn’t vetting who is on their site . I had a horrible experience with Bem Coliving estate agency - from broken doors, to holes in the floors and 4 months later I’m still fighting for my deposit. They have a 1 star on trust pilot and next time I won’t just trust what I find on Uniplaces .

Adriana from Uniplaces responded very quickly to my questions and was attentive to my concerns, very good customer service from Uniplaces

The whole booking procedure is efficient and easy to follow. Their response time to needing assistance is excellent. Especially Gustavo. He has been such a great help!

I have been scammed on UniPlaces site. The room I booked and paid for did not exist. The landlord (Ivan/Barcelona) advertises fake rooms that do not exist, after accepting the booking and getting tenant to transfer the admin fee & deposit he sends them to low grade rooms many kilometers away from the booked location. Even after reporting it to UniPlaces I have not been able to get my deposit back for a room that did not exist in the first place. Stay away, do not book on this site.