My products were never shipped and I have not yet received a refund. After telling me long stories the first two times, the owner stopped responding to any messages. I also looked into the manufacture... See more
Company replied
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See what reviewers are saying
Still waiting on my replacement order its been months now. Company is avoiding my emails the ones they replied to promising I would get the products failed to deliver. I was advised by one of the... See more
Company replied
Transform your hair game with the Botonino Hair Treatment and Prostyler duo! The luxurious Botonino Hair Treatment leaves hair soft, smooth, and hydrated, reducing frizz and breakage. The Prostyler'... See more
I am obsessed with the Botonino Pro styler and Botonino hair treatment. I've always wanted to cut down on my blow dry time and it does exactly that, leaving my hair healthier then ever, silky smooth w... See more
Company details
Written by the company
At unique Cosmetics we developed and formulated the Botonino range of products, to suite your needs. for all hair types
Contact info
41 Medway road, Plumstead, 7801, Cape Town, South Africa
- info@uniquecosmetics.co.za
- uniquecosmetics.co.za
3.4
Average
39 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Whenever I sent a wazup the response…
Whenever I sent a wazup the response was almost immediate. I really appreciate it
27 March 2026
Quick efficient service
11 February 2026
I never received feedback on the Order
I never received feedback on the Order, I had to send multiple emails and queries on the website and even instagram. I have still not received my order. I will not be ordering from there again.
29 January 2026
Unique cosmetics
Easy to use website for purchase. Super fast delivery, received my order within 2 days! The email or website support does respond to questions within amacable time.
My only recommendation, please add a contactable telephone number to your website as well as waybills.
25 November 2025
Still waiting on my replacement order…
Still waiting on my replacement order its been months now. Company is avoiding my emails the ones they replied to promising I would get the products failed to deliver.
I was advised by one of the representatives to you the product [leaked bottle] and that I will receive a replacement. I did a follow up on the replacement bottle was advised its arranged for Thursday. Thursday never came, still waiting
21 March 2025
Reply from Botonino
Hi Solange you mentioned that you did receive delivery and it leaked and was incorrect weight. Please advise if this has been used?
I am still waiting on the product..
I am still waiting on the product... Product ordered 9 July 2025...
The delay with excuses and no feedback.. unacceptable
No more purchases from this company ever
9 July 2025
Reply from Botonino
Good Day Shariefa
As explained you already received delivery fir an alternative as what you have ordered was marked out of stock at the time. We had to create a new order for you. The courier had attempted delivery and there was no bell to ring.
Quick delivery & chat response
Quick delivery of products and immediate response on the whatsap chat. The products are amazing.
14 May 2025
Its been a week and order still saying…
Its been a week and order still saying processing and there is no way to get hold of this companu
15 September 2024
I wanted to know the status of my…
I wanted to know the status of my parcel. Because the website is slow been struggling for days with it I couldn't log in, I send them a WhatsApp. My first WhatsApp wasn't even replied to. The replied on one where i asked for assistance to track my parcel I'm still waiting for an answer and assistance it was said they gonna check and still nothing. I've ordered on the 06/09/24 already.
6 September 2024
Bad Service, lack of communication, unprofessional
I placed an order, whole week has gone by with no confirmation of delivery from the supplier. I, the customer, have to be the one to initiate communication and follow-up each time. When I do get a WhatsApp response I get promised delivery details will be sent to me but nothing is ever received. I offered to rather collect my order but was told they moved premises. Their website is outdated and still shows an old address. I requested a refund but just got promised again that delivery will be made. I am starting to think this company is fake and fraudulent - I won't recommend it to anyone.
30 August 2024
Not getting any feedback on emails sent
16 August 2024
20/10 for service and patience
The owner assisted so well and answered all my questions. I could use the product on my own and I was very happy.
12 August 2024
Order not received
29 June 2024
great products you cant find elsewhere
I would highly recommend ordering from them. Excellent prices and products
26 May 2024
Reply from Botonino
Hi lounge Thank you for your review. You were updated daily. And you were informed about our delivery turnaround times.
Officially a scam site. Products are not available and no refunds
My products were never shipped and I have not yet received a refund. After telling me long stories the first two times, the owner stopped responding to any messages. I also looked into the manufacturer of BM Reconstructive Mask and learned that it is no longer in production. Unique Cosmetics is thus "selling" or advertising a product that is no longer available on the market
10 January 2024
Reply from Botonino
Hi Julia This is a reply on behalf of B.M PROFESSIONAL the product is in production and being supplied all over the world. You are a qualified hairstylist whence your order was not recieved or dispatched.
Reply from Botonino
Hi chrismore please can you provide your order number
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