Unisa Europa Reviews 35

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I ordered a pair of silver sandals almost two years ago. I have assisted to just 5 weddings with them and the coating is completely destroyed over the hell. This is not normal since the inside and the sole of the shoe is perfect and I have not scratch them on purpose, just completely normal usage. I sent them an email explaining this and they say it is my issue due to wearness. This is absolutely a lie, the material has so bad quality that it has not been able to stand 5 wears. I already have 3 pairs of other different shoes from them and never had any issue. However, seems that the quality has significantly decreased. You sell a pair of sandals for 120 eur and they peel off after 5 wears, really???

Absolutely worst. My shoes broke after a few weeks and based on the European Customer rights protection Law I have the right to return them. The customer service told me its my fault they broke without proving it. However based on the law if the defect occurs within the first year, the manufacturer needs to show proof that its the customers fault. Unisa just ignores the customer rights laws. Their customer service number doesnt work so you are left withn shoes that you cant use. Shame shame shame. Never again from this brand. Stay away.

I have never seen an online sales site with such bad service. We waited over a month for the shoes we ordered and then when it finally arrived we received a small box with sunglasses inside! When we tried to contact the company countless times, there was simply no response. Do yourself a favor and don't dare to order there in the hope that someone there will ever decide to give us service or at least refund the money.

I used to be a big Unisa fan but my latest experience has put me off the brand entirely unfortunately. I already owned 3 pairs of boots from them, and bought my 4th. This 4th pair was of appallingly poor quality, it was like day and night compared to the former pairs. To me, the previous boots could have been from Russell & Bromley and this was Primark level. They also felt way too big even though I got the same size as for the other 3 pairs (and the model was from the same family of boots). I first assumed it must be a factory error, they classified these boots as size 5 UK when in reality they are size 6 or greater. I reached out to customer support and they asked me the most unhelpful questions (example: "Did you check what shoe size it says on the shoe?"... brilliant idea, hadn't thought of that...). Overall, their customer support was defensive and tried to blame me (I am always amazed at how badly trained some customer service teams are - "attack the customer!" instead of "hey, maybe there's something to this, this is a returning customer and they are pointing something out that is off"). Instead, I ordered the same pair again to compare but it turned out it is this specific model that is just gigantic in cut and poor in quality. So, I returned the second pair I ordered but they refused to refund me, similarly to others who have commented on here, saying the box should have been in impeccable condition - it was not because I did not put the box in a box, I wrapped the shoe box to return the shoes. Now, fair enough, that's their (unusual) policy but refusing to refund and send (another gigantic pair) of boots back to me? Why don't you just charge me 1 Euro for a new box and refund me the rest? Why annoy your customers like this?

I bought a pair of sandals, which were too narrow for me. I sent them back, following all the instructions sent over email, but now the company is refusing to accept my return arguing that the box was damaged. Seems unacceptable their refusal, since the item bought -the sandals- are in perfect condition. I have discussed this over emails and they haven’t moved an inch from their stand.

I returned a full order. In this case, by German law, the seller needs to refund all costs: costs of the products + shipping costs (shipping to the buyers address). The shop did not refund the shipping costs. After sending an e-mail to the customer service, they refused to refund the shipping costs due to company policy (happend already in 2 cases). This is absolutely shocking and unexceptional that such a big company refuses to refund all costs, tries to misguid there own customers and ignores German law.

The pair of shoes I purchased from their online store fell apart in two wears. The first time I wore them the shoe sole loosened. The second time I wore them the heel cap fell off. They are obviously using very poor quality material in production. I reported the issue and they offered to repair the shoes if I send them back. They sent me an 'economy limited' class DHL shipping label which obviously doesn't cover additional insurance for content. I found out about this when DHL lost my parcel. Unisa didn't provide any support with the lost parcel. They refused to issue refund. Stay away from this company if you don't want to loose money and time.

I have been buying Unisa sandals for over forty years and they have always worn well. However a couple of the sandals I have recently purchased have worn badly and crumbled above the heel. I wrote to Unisa asking if they had changed their materials. A lady called Isis wrote back saying my shoes were out of guarantee! I replied saying I wasn’t looking for a refund, I just wondered if they had been using a different material. Nobody bothered to reply. Sadly it seems that Unisa products have deteriorated as has their customer service.

I received my order very very fast and I am very very happy with my new shoes. The leather is soft and they are comfortable to wear. The heel is not too high and just what I was looking for. Pictures and description of the item was clear and correct. Very good overall experience.
Thank you

I have just bought the "Matos Black Elastic Heeled" boots. They arrived in record time - 4 days for international delivery. They are super comfy and exactly as described on the website. For a long time now I have been looking for boots that were "hugging" the leg and not too high (lower than the knee) so I could wear them with ankle-length trousers because I don't like to wear these with booties, and these are just perfect. Please note that the "Shaft width" is not 32cm as written, but 35cm - when I placed the order I thought 32 didn't seem right and I took a gamble, which paid off because 35cm is perfect for me, still, it would not suit someone with a wider calf.

I have recently bought 2 pairs of shoes from Unisa. Their shoes are comfortable, stylish and very good quality. Ordering from them online is easy and delivery took only 4 days.