Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more
Company replied
my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more
Company replied
Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.
Company replied
Company details
About United Cellars
Written by the company
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Written by the company
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Contact info
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australia
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Cellars
Hi Ruth
Thanks so much for your kind words! We’re really glad to hear our team came across as polite and not pushy on the phone—that’s exactly the experience we aim to provide. We appreciate your support!
I was afforded the opportunity of…
I was afforded the opportunity of getting fine bottles of wine
24 March 2026
Reply from United Cellars
Hi Alan
Thank you for your kind words! We’re so pleased you had the opportunity to enjoy some fine bottles with us. We truly appreciate your support and hope you enjoy every drop.
Good experience
Good advice on wine purchases. Reasonable selection. Excellent delivery and service.
25 March 2026
Reply from United Cellars
Dear Stuart
Thanks so much for your feedback! We’re glad you had a good experience and found our advice helpful. Great to hear you were happy with the delivery and service too—enjoy your wines!
Quick ,great customer service
Quick ,great customer service. Reliable and I'm always happy with the product . Thanks
12 March 2026
Reply from United Cellars
Hi Christine
Thank you for the great feedback! We’re glad you’ve had consistently positive experiences with our service and wines. Always a pleasure to assist—cheers!
Good products at a good price
Good sales pitch, great product at a good price. Quick and easy to deal with.
24 March 2026
Reply from United Cellars
Hi Timbo
Thanks so much for your kind feedback! We're really glad to hear you found great products at a good price and had an easy experience with our team. We appreciate your support and look forward to helping you again soon at United Cellars 🍷
Reply from United Cellars
G'day John
Thanks so much for the recommendation! We're glad you enjoyed the wines, service, and value — that’s exactly what we aim to deliver at United Cellars. We really appreciate your support and look forward to helping you discover more great bottles soon 🍷
Reply from United Cellars
Thanks for your feedback Michael! Glad you enjoyed the recommendation, service, and price — we appreciate your support and hope to see you back at United Cellars soon.
Good product
Good product, efficient friendly service and delivery, competitive pricing
18 March 2026
Reply from United Cellars
Hi there,
Thanks so much for your great feedback! We're really glad you enjoyed the product and had a smooth experience with our service and delivery. It’s great to hear our pricing is hitting the mark too.
We appreciate your support and look forward to helping you discover more wines soon 🍷
Great communication from your people
Great communication from your people, very competitive pricing, efficient delivery
10 March 2026
Reply from United Cellars
Hi Mike,
Thanks so much for the fantastic feedback! We're really pleased to hear our team kept you well informed and that you were happy with our pricing and delivery.
We appreciate your support and look forward to helping you find more great wines soon 🍷
Reply from United Cellars
Dear Suzanne,
Thanks so much for your kind words! We're really glad to hear you find our delivery efficient and reliable—that’s exactly what we aim for.
We appreciate your continued support and look forward to your next order 🍷
Proactive.
I believe that they are proactive in matching your wine preferences and price range to what wines they have available. Very good quality wines and favourable prices. Never had an issue with delivery.
19 March 2026
Reply from United Cellars
Hi Gordon,
Thanks so much for the thoughtful feedback! We're really pleased to hear that our recommendations are hitting the mark and aligning with your preferences and budget.
It’s great to know you’ve been happy with the quality, value, and delivery experience as well—that’s exactly what we strive for. We truly appreciate your support and look forward to helping you discover even more wines you’ll love 🍷
Reply from United Cellars
Hi Peter, thanks so much for sharing your positive experience with us. Best, UC
Prompt attention to my questions
10 March 2026
Reply from United Cellars
Hi David,
Thank you for your kind feedback! We’re so pleased to hear that our team was able to respond promptly to your questions—that’s exactly the level of service we aim to provide.
We really appreciate your support and look forward to helping you again soon. 🍷
Reply from United Cellars
Hi David,
Thanks so much for your great review! We’re delighted to hear you’re enjoying both the value of our wines and the fast delivery.
It’s always our goal to bring great wines at great prices straight to your door.
We really appreciate your support and look forward to your next order. 🍷
The recommendation of a good organic…
The recommendation of a good organic wine was what I asked for and it was provided.
10 March 2026
Reply from United Cellars
Dear Les
Thank you for your review! We’re so pleased we could help you find a great organic wine to suit what you were looking for. Our team loves matching customers with the right bottle, so it’s wonderful to hear we got it right. We hope you enjoy it and look forward to helping you discover more in the future 🍷
Reply from United Cellars
Hi Steve
Thank you for your kind words! We’re delighted to hear you had a great experience with our team, from advice through to delivery. Providing helpful service and a smooth experience is what we strive for, so your feedback really means a lot. We look forward to assisting you again soon 🍷
Reply from United Cellars
Thanks so much for your review Zinon! We’re really glad to hear you found great value for money and appreciated our no-pressure approach—that’s exactly the experience we aim to provide. We hope to help you discover more great wines again soon 🍷
good communication regarding the delay…
good communication regarding the delay in delivery and delivery happened quickly when it could happen
9 March 2026
Reply from United Cellars
Dear John
Thanks so much for your understanding and kind feedback! We really appreciate your patience during the delay and are glad our team kept you well informed. It’s great to hear your delivery arrived quickly once it was on the way—we hope you enjoy your wines and look forward to serving you again soon 🍷
I found my rep very knowledgeable and…
I found my rep very knowledgeable and picks me out some great wines to try.
10 March 2026
Reply from United Cellars
Hi Bruce
Thanks so much for your great feedback! We’re delighted to hear your rep has been knowledgeable and able to recommend wines you’ve enjoyed—that’s exactly the kind of personalised service we strive for. We look forward to helping you discover even more favourites soon 🍷
The wine is good but not exceptional.
17 March 2026
Reply from United Cellars
Thanks for your honest feedback—we really appreciate you taking the time to share it. We’re glad you enjoyed the wine, and we’re always working to source and recommend bottles that truly stand out. If you’re open to it, we’d love to help you find something more exceptional next time 🍷
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.