Unitedksoftware Reviews 66

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Needed to update from Windows 7 to 10. Downloaded files but got an error message when trying to run. Contacted customer service and they were extremely helpful and gave me step by step instructions... See more

Rated 4 out of 5 stars

From Leonard Scott, Scotland - United Kingdom. Re: unitedksoftware.co.uk From the above I purchased M.S. Office 2010 end July 2023. Sure its old but its what I'm used to. Could not use the down... See more

Rated 5 out of 5 stars

As an older person, I was hesitant about updating Word via download and whether the program could be transferred to a new PC at a later date. Unitedksoftare staff were able to reassure me. Again, when... See more

Rated 5 out of 5 stars

I purchased Windows 7 Home Premium but unfortunately the link sent me to a page that said Error 403. I contacted Support at Unitedksoftware and had the great fortune to come across Melissa the Marvel... See more

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4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

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Rated 5 out of 5 stars

Value for money, not great communication

They get 5 stars for value for money which was great, however i do find that when contacting them it can be a very long process as they reply the next day, having said that during this long process they did fix the issue and at the end of the day that is what matters. I am very happy with the licence that I bought and would buy again from them

11 April 2022
Unprompted review
Rated 5 out of 5 stars

The downloaded ISO file wouldn't mount…

The downloaded ISO file wouldn't mount after copying to a network share. Arranged a remote support session which was right on time and the issue was resolved by downloading directly to the target machine.

22 March 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful support team!

I had purchased the wrong Windows RDS keys by mistake, Melissa in support very helpfully resolved my issues. This is definitely the kind of support other companies need to provide!

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic support!

I had some real difficulties installing MS Office 2016, and was very worried that I had made a mistake buying from a company based in Germany. However, the team at United K Software were amazing. They offered ongoing support over a number of days, including remote access and contacting Microsoft on my behalf, until the problem was sorted. Great service!

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Melissa the Marvellous

I purchased Windows 7 Home Premium but unfortunately the link sent me to a page that said Error 403. I contacted Support at Unitedksoftware and had the great fortune to come across Melissa the Marvellous. She quickly sorted the issue for me sending me a link that worked. However, having downloaded, I then made a mistake which meant I had lost my download. Dohhh!!! I contacted Support again and Melissa was just as helpful and as courteous as the first, I can't thank her enough. Thank you so much, Melissa!!!

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Had problem activating MS Office…

Had problem activating MS Office product. Got into a live chat. The technician was very helpful and patient. Followed their instructions to download and activate the software. Thanks for the patience and time to sort out the problem efficiently. Great support!

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Good support

We purchase a copy of Excel 2016 and had some issues with the activation. We went onto the live chat and a technician logged in via Team Viewer to resolve the problem for us.

Friendly and efficient help. Thanks!

5 October 2021
Unprompted review
Rated 5 out of 5 stars

Your customer service agent was…

Your customer service agent was extremely helpful and patient. We were struggling for a bit to get the OS up and running. But thanks to the agent's ingenuity, we managed to install it and make it run smoothly. All the best.

10 September 2021
Unprompted review
Rated 5 out of 5 stars

thank u UnitedK for your assistance

thank u UnitedK for your assistance. Before I came to you, I had tried Amazon and Ebay for what I wanted and I was surprised that most of them do not know what they are selling. They are like veg vendors just wanting to sell their items and make money. UnitedK is a real professional in their field and I am glad I found them..I will be back again soon...cheeers

10 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent custmer service

Have had the most wonderful help from Daniel Parker. He was so helpful and patient with me and went over and above to help me install software. Thank you a million times Daniel. You deserve recognition.Thanks carol

23 August 2021
Unprompted review
Rated 4 out of 5 stars

Download of Word 2010 was difficult until…

So far the download of Word 2010 is working, intially I thought it may be a bogus site, and then when I was having difficulty with the download I became worried, then I went on to the online chat and an agent named Daniel helped me to finish the set up for which I was extremely grateful as it would have been a hard task otherwise.

3 August 2021
Unprompted review
Rated 5 out of 5 stars

I needed assistance/advice

I needed assistance/advice with the operation system I purchased some 6 months ago. The response to my situation was very supportive and professional. I could not have asked for more. Buy from Unitedksoftware with confidence.

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Team

This team were so helpful and quick to solve a issue i had with my Publisher 2019. I can highly recommend them for all software packages and all help with installing them. The agent Daniel was absolutely brilliant

7 April 2021
Unprompted review

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