Unity Insurance Services Reviews 574

Having our own account executive Kylie was great for building relationships and continuity. She understood our requirements as both a large county and Activity center and suggested suitable improvements that would positively effect our premiums. Questions where answered quickly and professionally.

Terrible service. Poor advice when calling - different answers depending on who you speak to. Took eight attempts last year to provide us with accurate insurance documents! Absolutely not the best value on the market - contact a proper insurance broker with your Statement of Facts, explain you are a charitable organisation, and let the broker find you better cover that won't eat away at your subs! You'll be surprised when it comes in hundreds of pounds cheaper!

Always friendly and helpful. Lizzie is great at managing our account and when she has been on leave we have had great service from her colleagues

Very helpful, friendly and courteous service from Kirsten who took time to fully understand our requirement. This resulted in a competitive quote which we have been pleased to take forward for exactly the cover which we needed.

I contacted Unity when I realised our insurance had lapsed and so we were not insured. They helped me sort out everything that needed doing, including getting a valuation for the scout hut, and we were back insured the next day.
Very good service and very friendly.

Unity were very helpful and clear with the information provided, it did take a little while for a reply but it wasn't urgent and was answered first time.

Always used them.
Competitive prices.
No pushing sales always up front.

Unity have always our best interests at heart and the service is excellent.

Competitive price, straightforward renewal process 👌

I have asked for a quote over a week ago and have heard nothing and now I can't even start a new quote request

I was thoroughly impressed with the entire experience. The process was straightforward from start to finish, which made what can often be a tedious task genuinely pleasant.

What stood out most was how accommodating the staff were. Kirsten took time to understand my specific needs without ever making me feel rushed or pressured into making a decision. There was no hard sell, no pushy tactics, just clear information presented in a way that allowed me to make an informed choice at my own pace.

I'd happily recommend them to anyone looking for a hassle-free insurance experience.

Good service, friendly staff, most cover sorted.
Natalie was very helpful, thank you!

Easy to arrange insurance. Specific insurance for Scouts.

Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range of cover provided and came back to us with answers swiftly. Her manner on the phone were highly professional and her emails were concise and totally intelligable (no insurance speak!!) Thanks Jasmine and thanks Unity.

I really wish my own insurance was as easy as this was to renew. Added to the professional person I talk with who frankly shock me by giving me options to reduce our premiums. Thank you for your care, knowledge, professionalism and support.

Always having to chase. Information not always explained.
Options not always explained.

All I had to do was to ring up and make payment no long wait and only relevant questions asked.

Natalie made the process of matching our insurance needs to the right cover straightforward and efficient. So so approachable and pleasant. Thanks.

Insurance didn’t require updating so satisfied to let it run it’s course

Rob Townsend was extremely helpful in arranging the renewal of our District HQ annual insurance, especially as we had had a squirrel issue in our loft that had affected the electrics. Rob liaised with us and the insurer to ensure we had cover whilst we fixed the issue. Great service!