Universal Locksmiths Sheffield Reviews 

90
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the prompt and efficient service, often noting same-day responses and quick resolution of issues. Reviewers consistently praise the staff for being helpful, professional, and knowledgeable, providing valuable advice and a friendly approach. Many customers also found the pricing to be very reasonable and competitive for the quality of work delivered. People appreciate the thoroughness and tidiness of the work, with jobs completed without mess and issues fully resolved. Overall satisfaction is high, with many consumers expressing their intent to use the service again and readily recommending it to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, praising their efficiency, helpfulness, and... See more

Price

Users describe positive interactions with price, consistently finding it to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily organised with Mark over the phone to come to my elderly Mum's flat to repair and service her front door which had developed problems. Mark called ahead to say he was on the way and arrived ex... See more

Company replied

Rated 5 out of 5 stars

The gent who came was very friendly and informative giving some free advice about my property and also explaining why the stonger locks are better and how they work. Very fast and cheaper than some ot... See more

Company replied

Rated 5 out of 5 stars

We had just moved to the area and so being faced with key and lock-related problems only added to the stress of the move. Mark managed to resolve our problems and sort out our door. He also provided g... See more

Company replied

Rated 5 out of 5 stars

Needed two locks replacing. Came round on same day, provided advice and discussed options. Came back from workshop within 2 hours with updated locks and extra keys, fitted with no mess. Very happy c... See more

Company replied


Company details

  1. #8 of 17 best companies in Locksmith

Written by the company

Lock opening, Lock fitting, Lock repair! If you’re locked out of your home or office, you need to call Universal Locksmiths. Been in the business since 1993, you can be sure that you’ll get a speedy, professional service every time. Locks can also be supplied and fitted to your requirements. If a lock can just be repaired, then we will do what is required so that you save on new parts costs!


Contact info

4.9

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(90)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and job well done

Mark has helped us on a few occasions with lock repairs and ensuring the security of our property. He was polite, friendly and easy to deal with.

28 July 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I am pleased to help you anytime, Magda. Thank you for your 5 Star review!

Rated 5 out of 5 stars

Universal went above and beyond to sort…

Universal went above and beyond to sort a problem with the kind of old school customer service that you very rarely see. I would recommend in a heart beat.

21 July 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I was pleased to rectify the problem with your key and service the Lock Cylinder fitted to your Patio Door. Thanks for your great 5 Star review!

Rated 5 out of 5 stars

Mark arrived very promptly

Mark arrived very promptly. Explained what had happened to the lock. Priced the replacement and quickly and efficiently did the work. Very satisfactory.

8 July 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thank you for your 5 Star review, Mrs. Haddington! I am very pleased to help you.

Rated 5 out of 5 stars

Quick, effective service. Fair price

Mark come out at the scheduled time and assessed the problem with our lock and fixed it in less than 30 minutes. Friendly guy, would definitely call him again if neeeded.

5 July 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks Abram, I appreciate this great 5 Star review!

Rated 5 out of 5 stars

UPVC door lock problem

I phoned for help with our back door. We couldn't close it as metal plates were stuck out. Mark arrived an hour after I spoke to him on the phone. He correctly assessed the problem. He was polite and friendly and proceeded to examine all the metal rods and locking mechanism. He realigned everything and was on his way to another job in an hour. Job well done and would certainly use him again.

5 July 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for taking the time to leave this great 5 Star review, Marjorie!

Rated 5 out of 5 stars

Prompt response from Martin on a…

Prompt response from Martin on a Saturday to replace cylinder lock when I locked myself out . Quick . efficient and courteous service and I would certainly recommend .

5 July 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I was very happy to get you back into your home, Jane. Thank you for your 5 Star review!

Rated 5 out of 5 stars

Quality job, excellent service

I called Mark at 2pm, and that afternoon our worn-out mortice lock was replaced - quick, efficient, and hassle-free. Excellent service and a quality job. Would highly recommend.

25 June 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I`m glad I was able to help you so quickly- Thanks for the great review!

Rated 5 out of 5 stars

Prompt, friendly and helpful

Prompt service, clear explanation of problem and quickly sorted with new lock.

25 June 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I`m glad to help you and thanks for your 5 star review!

Rated 5 out of 5 stars

Great service

Great service. Quick, friendly and responsive.

11 June 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I appreciate your time in leaving this 5 star review!

Rated 5 out of 5 stars

Five star service

I have used Mark on several occasions to fix lock and to make sure our property is safe. I can’t recommend him highly enough. Very efficient and friendly.

13 May 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for using my services yet again and thanks for the review!

Rated 5 out of 5 stars

Mark has been our go to locksmith and…

Mark has been our go to locksmith and saved the day many times over the last 30 years.
Very professional and reliable and would recommend him to anyone.
Dave Borden

13 May 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks very much Dave. I appreciate this review!

Rated 5 out of 5 stars

Lock change

We contacted Mark at Universal Locksmiths, who promptly came out to access the type of lock required. He then proceeded to change the lock quickly and efficiently with no mess. We requested further keys which he provided hassle free. Mark at Universal Locksmiths provided a prompt and efficient service at a very reasonable price and we would certainly recommend.

12 May 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

This is the second time I have provided service to Ian R. Collins & Co. I appreciate the repeat business and thanks for the review!

Rated 5 out of 5 stars

Fast

Fast, friendly and efficient service

12 May 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for your 5 Star review, Tom!

Rated 5 out of 5 stars

BEST LOCKSMITH IN SHEFFIELD

I had a fantastic experience with universal locksmith! Mark arrived quickly—within 30 minutes of my call. He was professional, friendly, and clearly knew what he was doing. He got me back inside in no time without causing any damage to the lock or door. The pricing was fair and exactly what they quoted upfront. It’s rare to find service this prompt and reliable. Highly recommend to anyone needing fast, trustworthy locksmith services!

2 May 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

What an amazing review, Bronwyn. I really appreciate you taking the time out to post it!

Rated 5 out of 5 stars

Fantastic Service & Knowledge (as always!)

2nd or 3rd time we used Mark at Universal Locksmiths Sheffield for various home security. Absolutely superb, knows his stuff, really friendly & polite and always quick & professional. 100% without question the person to contact!

1 May 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for the fabulous review. I appreciate your repeat custom!

Rated 5 out of 5 stars

Amazing service

Amazing service, problem resolved in super quick time. Friendly and helpful. Would highly recommend.

30 April 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I am glad you are happy with my service- Thanks for the great review!

Rated 5 out of 5 stars

Very happy with our gearbox repair

Mark was excellent- he was very knowledgeable and able to fix our UPVC gearbox quickly and for a reasonable price.

18 April 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks very much for your 5 Star review, Lucy!

Rated 5 out of 5 stars

Prompt

Prompt, friendly and professional service. Reasonable costs

8 April 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thank you for taking the time to leave this 5 Star review! If I can be of any further assistance, I`m only a phone call away.

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