Universal Performance Reviews 9

Do not bother ordering from this company!

I am absolutely appalled by the customer service. I ordered some items through Klarna, my parcel arrived damaged and an item was missing from this package. I expressed this to the company, they only apologised and said I would need to take it up with Klarna and also claim it through Royal Mail. I used the 30 day pay later, therefore had not even put any money towards this as of yet. I said that it should be them who needs to deal with it and to change my Klarna payment so I do not need to pay for something which never got to me.

I then said I will send all items back if they weren't going to sort this out, they then said they've put a claim in with Royal mail all of a sudden when they originally told me I had to do it (funny that couldn't have been done in the first place). I've sent all items back, they adjusted the payment on Klarna and it still asking for the money of the missing item!!! I'm beyond angry.

I will absolutely not pay for an item that didn't arrive, how dare this company put the pressure on us to have to sort out their issue. They didn't even offer to send out another one when I told them it was missing. I had to spend £12 to send it all back as well. So far I'm losing money and been given the stress of chasing up a claim through Royal Mail, which could take ages to hear back from.

I'm not doing it, whatever you do, don't order from them because they are awful.

Amazing customer service! Gareth proper sorted me out when I ordered a size that was slightly too small - he swapped it for one size up with such ease and zero stress. Love the top too! Comfortable, gorgeous material, a joy to work out in. Would definitely order from UP in the future.

Purchased the seamless active leggings and bra top in black. I am so impressed with the quality! They are so soft and really comfortable to wear and so flattering too! I will definitely be ordering more products from this company. Fast delivery too!

I love my seamless leggings and top they are so comfortable and it’s true they did not smell after I wore them for my hi-impact work out.
Excellent customer service too delivered items on time.

Very please with fast efficient service delivered in time. Super quality great colour Blue active t-shirt. Active shorts just what I was looking for fit well very comfy. Will definitely be recommending.

Super quick free postage,really made life easy. As for the clothing, absolutely superb. It’s like nothing I’ve worn before. It’s a good job the polygiene works, because I don’t want to take my new kit off!!!!

Exceptional service, top quality garments!

Really quick service and delivery and a great product. Fit was perfect so dead comfy. I didn’t believe it wouldn’t need washing but that Polygiene stuff really works - worn it 3 times, hung it to dry and no smell. Amazing!

Great quality garments, love the style and the flattering fit, the garments are true to size and look exactly like they do on the website, quick delivery, professional and reliable service 🙏🏻