Universal Windows Direct - Cleveland Reviews 130

Extremely pleased with the installation of our new windows. Installer did a great job and was very thorough. The windows are beautiful and make the house look so much better.

The salesperson was great and communicated very well. After the order process was completed is when the customer service stopped. I received a call recently to set up an install date, several weeks after the windows were at the warehouse. I was given an install window between 12-2. The installers showed up almost 3 hours early without any communication. I’m sorry my wife and I choose UWD. My opinion is that the only thing they have done well is selling me the job. This whole process reminds me of Regency windows. If there was a way to give zero stars I would have done that. I will not recommend company to anyone.

this company the services really badly i was signature the over years ago contract for $14,000 .00 to replace 10 windows. And they try to give me the wrong windows. and they take my money $2500.00 deposit I called many times, and they never respond my call. please do not trust this bad company, they promise client's good material and then give them bad material, they just took my money and never did the job.

The salesman wasn't pushy at all. Just laid everything out for us and answered all of our questions. Easy. The installer was here on time, did the install and cleaned up afterwards.

Easy process. Windows showed up ahead of schedule and were installed within a week after. The installer Ryan Lilly did a great job. Took his time and paid attention to detail. Very happy with the install.

The price was fair, the process went smoothly, and the windows work great.

My windows were just installed today and I have to say it went as smooth as glass (pun intended). The three installers had been doing this for many years and knew exactly what they had to do and did it efficiently, professionally, and they do look wonderful. They laid down drop cloths all over house and cleaned up every thing. I'm very happy with the results.

Great windows and good service tech. Very nice and professional. Not happy about thev tricky advertising though.

We had leaf guards installed. The service from start to finish was excellent. The product is high quality and is working well.

Ordered five windows to be installed. Two were made wrong and needed to be remade. I didn't hear anything so I called the saleman. He was very short with me and said what do you want me to do. call customer service. Very upsetting that someone making a commision off of you is not willing to help. I called customer service and had to leave a message. Customer service returned my call and the women calling must of had a bad day. She was rude and just said we will get them remade. Of couse we had to pay the remaing balance before they would even come to install them, so we was without to new windows and our money.Two months later after not hearing anything on the replacement windows i again called about the windows. The women I talked to was very nice and told me the windows had been done and ready for install three weeks ago. I ask why we had not been contacted. She said we should have received an email and a phone call to schedule the install. We did not receive either. I ask to talk to someone in management. She told me she would have them call me. The install scheduling manager that called me was very pleasant and understood us being so upset with the service we had received. She said she would follow up on why we were never contacted. Very poor customer service. We do not recomend this company because of the mistakes and lack of customer service.

My new windows were installed today and I them! There’s so much more light coming into my house. I love the attached screens and am grateful for the lifetime warranty. The windows look great, and I can’t say enough good things about the crew that installed them. Denver Zinn & Crew were friendly, professional, quick, and cleaned up during and after. To be honest I heard stories of people who have had issues with new windows. Denver and Sean really put those to rest.

I recently had the pleasure of hiring Universal Windows Direct to replace the windows in my house, and I must say, the entire experience was outstanding from start to finish. Their team showcased unmatched professionalism, superior craftsmanship, and an unwavering commitment to customer satisfaction. I am beyond thrilled with my new windows and wholeheartedly recommend their services.

From the initial consultation to the final installation, Universal Windows Direct demonstrated a strong attention to detail, ensuring that every aspect of the project was handled with precision. Their knowledgeable staff took the time to thoroughly explain the entire replacement process, addressing my concerns and answering all my questions.

The installers were absolutely fantastic. Arriving promptly and equipped with the necessary tools and materials, they exhibited an impressive level of skill and expertise. Their work ethic was admirable as they diligently worked towards installing the windows flawlessly. The crew maintained a clean and organized work environment, leaving no mess behind, which was a huge plus.

The quality of the windows provided by Universal Windows Direct exceeded my expectations. The improved energy efficiency and enhanced security features of my new windows are truly remarkable. The products not only look stunning but also function seamlessly, allowing for effortless operation and excellent insulation. My home feels quieter, cozier, and more secure than ever before.

Furthermore, the customer service offered by Universal Windows Direct was exceptional throughout the entire process. Their representatives were always responsive, friendly, and eager to assist. They went above and beyond to ensure my complete satisfaction, making me feel like a valued customer every step of the way.

In terms of pricing, Universal Windows Direct offered competitive rates without compromising on quality. The level of craftsmanship, attention to detail, and the durability of their products make them well worth the investment. I am confident that my windows will stand the test of time and continue to impress for years to come.

In conclusion, my experience with Universal Windows Direct was outstanding. Their professionalism, exceptional craftsmanship, and dedication to customer satisfaction are truly commendable. If you're in need of window replacement services, I wholeheartedly recommend Universal Windows Direct for their top-notch workmanship, excellent product selection, and overall commitment to delivering outstanding results. I couldn't be happier with my new windows and the positive impact they have had on my home.

37 windows and 3 doors in 2 days! They guys said they don't usually stop for lunch but I made them and bought pizza for everyone! Tremendous workers!

Beautiful windows. Made a huge difference in appearance of our rental property. Have had multiple compliments. Installers were very professional, friendly, and completely competent in their work. Excellent company!!

The whole process was amazing, the day we got our windows was amazing. Jim and Ken did an amazing job, they were fast,clean and very friendly. my windows turned out amazing and the capping they did looks fabulous! I love my windows!!!!! Thank you to everyone that helped on from start to finish.

Everyone that came in contact with were very professional, they explained everything clearly, I was impressed with Sales Rep, he actually brought samples so you had an idea of what the product actually was. When I had questions the CSR were able to give me quick and reliable answers, I can’t say enough about the Installers, they arrived within the stated time frame, they did the job efficiently, installed five windows in about two hours, demonstrated how the windows worked before they left, they were friendly in that we talked about difference in windows, the windows that I had replaced were a good 40-50 years in our house, they also did a good job of cleaning up when done. I still have more windows to have replaced and I intend to call to complete that job as well. Thanks I love the way my new windows look.

Great customer experience, smooth installation and tremendous communication. Windows installed a month before I expected

Ryan L . was on time, got right to work , and completed the job within two very efficient hours. The new window installations look great and there was no residue of any kind after he left. Pleased with the product and handiwork.

All of the people involved in my window purchase and installation were wonderful! They went above and beyond! Not gonna lie...a couple of issues came up along the way (with construction when DOESN'T it hahha) BUT...they made everything right with no problems! I would recommend them 1,000%!

Got our windows installed and we are very happy 😊 the attitudes were great!!!