University Living 

Miss Shreya was very helpful and comforting due to my stress about the process. She made everything easier and mode clear. Thank you so much

I couldn't really understand the person who was trying to call me clear communication barrier

Even though it took me some time to confirm my details, Ritika was incredibly patient and helped me secure my accommodations effectively. I am very satisfied with her assistance.

My son is transferring to University of Minnesota in Minneapolis the coming fall. Renuka helped a lot to get my son and his best friend in the same unit and to negotiate a better lease. Thank you Renuka for your on time side kicks.

They got me a good apartment, mohit helped me

As an international student who recently moved to the UK, University Living was quite a game-changer for me, honestly. I was really concerned about finding the right kind of accommodation for myself, especially when I had to do the booking from India itself before landing in the UK. And since I didn't even know anyone who was already living in the UK, it was even more difficult for me to do it all by myself. However, University Living made it so much easier for me to be able to book the perfect accommodation for me. Their platform offered a wide range of options, and the most surprising thing to me was that I did not have to make any advance deposits to book. I was also a bit concerned about the platform's trustworthiness, as I have come across several students sharing experiences of dealing with fraudulent platforms and losing money as a result. But after reading other students' reviews and having multiple conversations with the University Living's team itself, it made me feel more confident about booking my accommodation through them. Another service I personally found really convenient was the airport pickup service, and I would definitely recommend it to other students or anyone who is planning to move abroad. Lastly, another added benefit of booking with University Living is that you get to become a student ambassador and start working instantly while also being paid for it.

They made me pay a deposit on an apartment so i can book a viewing, despite me saying that id prefer not too. Then they took 2 days to get that viewing arranged and when I asked what time it was, the lady on the other end said "I guess 1", so I rung up the property (The Printworks Exeter) and they said they hadn't received any confirmation of a viewing arrangement at all. Completely unprofessional and a huge waste of my time for an already stressful year. I'm waiting on the refund for my deposit. The only good thing that came out of this entire interaction is the safety of their refund policy, otherwise AVOID AT ALL COSTS.

Very polite, fast. Guided me through the whole processes, which I appreciate it.

Since the beginning of seeing the property advertised on University living website I knew I might have a better chance to book it rather than other property agencies who spend time with just replying to the client.
The University living agent been in frequent contact with me despite the late time and weekend but gave me an opportunity and hope that they will get my desired property at the end.
I wish them all the best and success.

Regards

Where do I begin? This 7-month back-and-forth journey from September 2025 to March 2026 can be described as Blackburn losing to Liverpool at Anfield 2-1 back in 1995, yet still winning the English Premier League.

Starting my final year, I decided to live at The Maltings in Colchester, as I had a very positive experience there over the past 2 years (2023-2025). However, when I applied, my previous room had already been booked with the property (The Maltings) couldn't really do anything to help me get my room back.

No problem, I came to University Living with Maeve to support me, and they immediately arranged my room at The Maltings, including another room, cashback, and a tenancy period that matched my preference (I wanted the shortest contract possible, which University Living immediately matched).

However, I do have to admit the cashback never came through, mainly due to a system error that is more related to the property's marketing team. We do not want to go into detail on those bits and bobs.

Why am I creating this review? I have used different agencies across different years of my life at The Maltings, with AmberStudent for 2023-24; UniAcco for 2024-25 and now University Living for 2025-26.

With full confidence, University Living showed the most fight and compassion for its customers, especially Pratishtha and Varshika, emailing multiple agencies, including the property itself and the marketing agencies, and involving the landlord, to push for the cashback I am entitled to.

Do you see that level of effort from other agencies like Amberstudent or UniAcco? Rarely. This agency prioritises customer satisfaction. If you book with University Living, you are entitled to PREMIUM customer service throughout your tenancy, not just the booking period.

Not only that, the manager of the entire University Living, Aman, even got involved to try to push for my satisfaction. I am just a nobody, and to University Living, I am somebody at least because these three - Aman, Varshika and Pratishtha - didn't want to see one of their clients to be pushed down at all.

At the very end, despite not reaching a conclusion (mainly due to the marketing team being absent from responding - the team responsible for the cashback), I didn't want to carry on chasing the cashback I am entitled to - as it risked jeoperdising my relationship with The Maltings (to which I had an amazing 3 year residency so far, minimal complaints so far).

After I told them to stop the pursuit, University Living offered me at least a relief package. Not once did I expect this. Pratistha and Varshika were immensely patient with me, acknowledging the financial struggles I was enduring and seeing me become emotional, yet they never once gave up trying to help me.

How can I repay these three back? I need to let the world know University Living is the way to go.

To summarise, University Living, especially Pratishtha, Varshika and Aman, all pushed 110% for me, acknowledging I am a client of University Living, not just a customer they can use then ditch afterwards (a bit like other typical accommodation agencies).

Despite not reaching the conclusion we wanted, they still wanted to show their support with their kind gesture of a cashback from University Living themselves (notice it's not the marketing team - the team that pushed out for the cashback in the first place).

I didn't want to make this into a Judge Judy episode, expressing my feelings and hardships; I wanted everyone to know this is my story, and my story at the University is ending on a positive note. Huge shout-out to University Living for giving me an amazing ending at The Maltings in Colchester.

You must book an accommodation with University Living.

I had an excellent experience working with Mahim Mehta from University Living. He helped me find pricing and availability for numerous apartments, providing not only suggestions but also advice on what to look for in an apartment. When I chose to book an apartment at University Center, Mahim assisted me with the lease as well.

I highly recommend anyone work with University Living when searching for an apartment. University Living team, thank you for your help.

The customer service team is amazing. Pragyan who is apart of the University Living team worked around the clock to ensure the whole process was fast and done properly. I appreciate all the help I got .

Renuka and University living made the whole process of applying much easier. There was communication and guidance to complete the application which was very helpful and it took a lot of stress of our shoulders. Quick and professional responses and I am satisfied with their service.

Always available to provide support.

Very professional and organised, was able to arrange my new accommodation in no time !

Verry helpfull, and quick response.

They offer a good experience of searching for housing, providing the available options and then, when having chosen one, the process to apply.

Shruti has been amazing help helping me find something that fits what I was looking for in an apartment for student housing. I really recommend for anyone looking for help finding something that fits your needs to look here!!! Truly was my last hope as I’ve asked help at numerous other places and this was what landed me a very nice place!! Thank you so much to shruti and her team :)

I was served by Vansh Sharma from University Living. He assisted me to get a suitable accommodation near my university that was within my budget. I appreciate his assistance coz he connected me with the property managers and kept checking on me every step of the way until I signed the rental lease and paid my deposit.