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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting significant improvements in their skin conditions. Many people highlight the ease of the ordering process and the speed of delivery as major positives, with some receiving their items the very next day. However, some customers also noted issues with their orders, specifically regarding incorrect delivery terms that led to unexpected customs charges. A few other people also felt that certain products, particularly sunscreens, caused a burning sensation or did not meet their expectations for quality compared to other brands.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery, with... See more

Order

Reviewers highlight ambiguous aspects of the ordering process. Many customers found the ordering procedure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a customised serum pack on their website- easy to use and fast delivery. Products are superb, it is my third time ordering from Universkin and will definitely do it again.

Rated 5 out of 5 stars

Extremely easy to buy and fast delivery. Love the product. Perhaps a tiny comment: improving the packaging itself would be a plus:) Though we do prefer better quality products over expensive package... See more

Rated 5 out of 5 stars

It was easy to order and arrived quickly. Love this product. I still have one on the go but I learned that they may be available ONLY through a dermatologist in the near future. So glad they let me kn... See more

Rated 5 out of 5 stars

If you have been dealing with skincare issues for a long time like, as I have, and you are considering trying Universkin - please, make yourself a favor and try it. I'm truly amazed by the... See more


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Since its inception, Universkin has sought to empower doctors, providing them with the tools to create each individual’s ideal, tailor-made skincare to help them achieve the most remarkable results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I have not started using hte products…

I have not started using hte products yet, since I received them yesterday and I am having os much trouble understanding what is what is the packages-even after the explanations of my doctor!
I cannot understand why the products could not be packaged and named in a more organized way.
I hope that after using them, I will decide that it is worth it...
Thank you

13 February 2021
Rated 5 out of 5 stars

Clear quiz, nice packaging, helpful serum

I received my serum about two weeks ago and I am so excited to start seeing results (although small changes are already appearing more prominent results start after 3-4 if using the product)! The packaging was impeccable and the quiz was very accurate, asking for all the information that seemed relevant to help my skin get better. Can’t wait for my skin to be glowing :)

8 February 2021
Rated 5 out of 5 stars

UniverSkin is very high quality

UniverSkin is very high quality, bespoke skincare that does exactly what it suggests, and treats concerns outlined in a comprehensive questionnaire and assessment. The concentration and freshness surpasses anything I’ve ever found on the market.

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Cannot believe how fantastic this…

Cannot believe how fantastic this product is, fresh ingredients made for my skin, seeing results already, I am using retinol on my skin when I haven’t been able to before, because of irratation.

25 January 2021
Rated 4 out of 5 stars

Efficient but disappointed that even a…

Efficient but disappointed that even a minute amount of perfume was added to the product causing unnecessary sensitivity. However I can send the products back and have them reformulated without the rose oil. Nowhere did it state that there was added fragrance. A choice should be given and in my opinion no fragrance should be added unless the customer is fully aware. Products should have FRAGRANCED in bold so consumers are aware. I’m disappointed that a so called dermatological product at this price point even considers adding unnecessary potentially known irritating ingredients.

20 January 2021
Rated 5 out of 5 stars

Exceptional products !

I started using the Universkin products for myself and my teenager daughter about 6 month ago. The results are just amazing. The acne of my daughter improved impressively, the complexion of her face is so much better.
For myself the products have been able to evens complexion and control shine. No more red areas and small spots.
So happy 😊

12 November 2020
Rated 5 out of 5 stars

Great product and short time to delivery

I have ordered their products online and received them in 3 business days in a very neat package.

I started the customized serum 2 weeks ago and I can see my skin is brighter and those spots are much less obvious. The overall state of my skin has improved even people around me has noticed that.

In the first week I had some small acnes after putting on the serum. I think the serum was purifying my skin or my skin was atopting to this new product. After the first week, everything is just better and better.

I'm very impressed by the effect and the time it took. I think it saves me from several consultations with dermatologist.

1 October 2020
Unprompted review
Rated 5 out of 5 stars

The best skincare products for my face

I started using Universkin products 2 years ago with their Nextultra cream (the number 1, 2 and 3), and ended up using all their products including my own personalised serums! My skin routine is exclusively done with Universkin products and it has truly helped my skin problems. I have to say that the cleanser Nexultra O is my favorite and I am using it every morning and every evening.
I love the texture for each product (serums, Nexultra O, Nexultra L, Universkin H) and the packaging is stylish and very easy to use.
Both serums I am using were tailored based on my skin type, my skin problems and on my needs.
I will definitely continue to use their products knowing that I'm using the right product for my skin!
Highly recommended !

24 September 2020
Unprompted review
Rated 1 out of 5 stars

Very disappointed overall

Very disappointed overall
The containers for the serums are not fit for purpose and some are not big enough to last the time I’m told where others are too big
My skin has been dry
The one saving grace is the cleanser which I like
To be honest I wouldn’t pay for this again far too expensive for what it is
UPDATE
What great customer service to reach out to me to fully understand the issues I have had and agree to explore how to improve my bespoke plan and give me some treatment free of charge. Thank you for such a speedy response I have been very impressed!!

21 September 2020
Unprompted review

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