I’m having a problem getting my Mac connected to Unlocator (no problem at all with my iPhone or laptop) and Malik and support team are showing great patience and advice. We’re getting there! I thought... See more
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When it works it is great! But I find it oddly buggy and unstable. No pattern but sometimes it just doesn’t work and you have to play around with it - restart, sign-out and in again, etc. Annoying wh... See more
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... See more
Company replied
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... See more
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Company details
Information provided by various external sources
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Contact info
Hammerensgade, 1267, Copenhagen, Denmark
- info@unlocator.com
- unlocator.com
4.4
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You only know how good service is when something goes wrong!
Unlocator has worked well for me for several years. When I suddenly had a problem recently, they were on it immediately and sorted it out.
25 March 2024
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that!
If you experience any other issues with our service, please don't hesitate to contact us again at support@unlocator.com
Super reliable
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether DNS or VPN, just use Unlocator and make it work.
10 March 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
always responsive and very efficients
always responsive and very efficients! a+
9 March 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I wholeheartedly recommend the service
It's been a few years now, maybe 3, possibly 4, and this service has always worked and delivered. Surprisingly so, actually. When an online service gets smart, changes things up, Unlocator takes very little time to adapt and circumvent any counter measures. I wholeheartedly recommend it. Terrific for AppleTV.
5 March 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Seven years and counting!
Been using Unlocator for a while. Only after 7 years did I need something that required a customer service request. When I reached out to them they were very helpful and easy to understand. A+
18 February 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I had to uninstall Unlocator to avoid…
I had to uninstall Unlocator to avoid conflict with corporate servers (a pity). When I requested a refund, answer was immediate accepting my request. Great service!
23 February 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
You are welcomed back anytime! And If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Fast reply and great customer service!
20 February 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Well worth trying, excellent customer service
Previously a nord user because it’s the first one that comes up, I found I had look much harder while in China. Unlocator was recommended by a friend and gave good results from the start.
Easy to install, the off the shelf package worked ok, but was a bit clunky with chinas aggressive firewall
One email to tech support and they replied within a few hours, a few more questions each way, then they sent me a bespoke solution, tailored to my situation
That installed instantly and connects just as quick
I have discontinued the nord substriction and have a new best friend!
Thank you
18 February 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
A brilliant company - outstanding product!
I have been with Unlocator for 4 years and it works amazingly. Never had any issues with it not working and their app is soooo easy to use. Their customer service is outstanding. Can highly recommend their product!
16 February 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I contacted Customer Support because I…
I contacted Customer Support because I could not access to my preferred Italian TV show while in USA and connected to Unlocator Italy. Got a very quick response and after I responded to the technician to his specific questions, such as protocol and type of phone or computer I use, then in less than 24 hours all got solved. Excellent service from Unlocator customer support. Very satisfied. A++++
12 February 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Always quick to resolve any issues
Always quick to resolve any issues. Fantastic team!
30 January 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good feedback! If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com.
Awesome company to deal with
Awesome company to deal with, and customer service is second to none. Thank you!!!!
18 January 2024
Unprompted review
Reply from Unlocator
Hi Robbie,
We are very happy to see that you are enjoying our service! If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
Excellent service
The team at Unlocater are very efficient and extremely helpful. Any issue is resolved almost instantly! I have been using Unlocater since 2016 and I am very happy with their service.
13 January 2024
Unprompted review
Reply from Unlocator
Hi there, thank you for your good review and kind words, we appreciate it a lot! If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Unlocator problems
Unlocator quickly solved the problems that happened while using their app.
Responce was quick and professional !
Thanks !
2 January 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your kind words and your good feedback, we appreciate it a lot!
If you need any assistance with our service in the future, please don't hesitate to contact us at support@unlocator.com
Best DNS and VPN services
For nearly two years, I've been a loyal Unlocator user, initially drawn in for its DNS capabilities. As time unfolded, I discovered that their VPN services are equally impressive, proving especially effective in navigating through content restrictions even in highly regulated countries. The versatility of Unlocator has made it an essential tool for my online experience.
23 December 2023
Unprompted review
Reply from Unlocator
Hi Bojan,
Thank you for your kind words and your good feedback, we appreciate it a lot!
If you need any assistance with our service in the future, please don't hesitate to contact us at support@unlocator.com
Reply from Unlocator
Hi Ed,
Thank you for your good feedback, we appreciate it a lot!
If you need any further assistance in the future, please don't hesitate to contact us at support@unlocator.com
So far so good
So far the replies to my queries have been pretty fast and they are on their way to solving my DNS issue.
Have been with unlocator.com since 2017 and it's been everything I hoped for and much more!
2 December 2023
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good feedback, we appreciate it a lot!
If you need any further assistance in the future, please don't hesitate to contact us at support@unlocator.com
Best customer service ever
Best customer service ever. Very quick and professional. They nailed it. This is the 3rd time I renew my subscription and for 2 years.
Thank you Unlocator team
1 December 2023
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good feedback, we appreciate it a lot!
If you need any further assistance in the future, please don't hesitate to contact us at support@unlocator.com
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