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See what reviewers are saying

Rated 5 out of 5 stars

Customer service is great, response by email usually within the same day. I was having some technical issues with the payment being allocated to my order and was refunded twice, spoke with the custome... See more

Rated 5 out of 5 stars

I placed an order to get my old iPhone X unlocked for one of my kids on Monday afternoon, and I am writing this on Wednesday afternoon, with the phone having been unlocked this morning! The whole pr... See more

Rated 5 out of 5 stars

I have just used unlock.zone again to unlock my daughter iPhone and once again the unlock worked just fine. Before I found this company I tried two other websites offering an unlocking service and... See more

Rated 5 out of 5 stars

I checked out many services to unlock my phone but Unlock.Zone had the most competitive prices, fastest delivery times and importantly, are a registered business (in the UK, so pretty trustworth... See more

Company details

  1. Smartphone Unlocking Service

Information provided by various external sources

Unlock Phone by IMEI • Permanent Mobile Phone Unlocking Service • Unlock Cell Phone Remotely • Instant Phone Unlock Codes • 30% Discount Available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unlock.Zone unlocked my phone :)

Unlock.Zone was the third company I went with who eventually unlocked my phone. Previously two other companies had told me they couldn't unlock my Sony Xperia, having taken my money and not refunded it!

Unlock.Zone estimated between 3 and 7 days for their service, but they sent me a list of four codes after only 2 hours! The second code on the list worked perfectly, and my phone is now set up for Giffgaff.

The instructions for putting in the unlock code were clear and easy, and the whole process took about 5 minutes to do. I would definitely use Unlock.Zone again to sort out other phones in the future if I needed them unlocked.

1 October 2018
Unprompted review
Rated 5 out of 5 stars

Go with this company ..

Go with this company ... worth every penny. Professional. I tried a cheaper company who were crap and couldn't unlock my S9.
I would definitely recommended unlock zone ... thumbs up!

25 September 2018
Unprompted review
Rated 5 out of 5 stars

Trustworthy

I checked out many services to unlock my phone but Unlock.Zone had the most competitive prices, fastest delivery times and importantly, are a registered business (in the UK, so pretty trustworthy).

Glad to report that my phone was unlocked within 2 days and works perfectly on T-Mobile now.

Great service, would definitely recommend.

Thanks

20 September 2018
Unprompted review
Rated 5 out of 5 stars

Excelletn Service

Excellent service. I received an unlock code within 24 hours which unlocked my LG phone from EE quickly.

Very quick service, highly recommended.

9 September 2018
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the fast and reliable service

Really happy with the super fast service, it worked well and there was no stress or hassle during the process. Pricing is very good especially for the excellent service, I strongly recommend this service and I would be more than happy to use it again.

7 September 2018
Unprompted review
Rated 5 out of 5 stars

Unlock.Zone is a great service

Unlock.Zone is a great service. I requested unlock and on the same day it worked perfectly. After you have already paid the order before processing it, you can not only give the opportunity to check the information but also confirm the correct thing. Really wonderful service. I definitely recommend using it again.

24 June 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, cheaper than most and definitely NOT one of the rip off unlocking companies that want another payment after paying the initial fee - I have unfortunately had two such experiences.
I was kept informed every step of the way and the unlock was completed in 3 days.

Very satisfied and happy I chose a Unlock.Zone

24 June 2018
Unprompted review
Rated 5 out of 5 stars

Amended review.

-------------------------Revised review 22-05-2018
Initial review below is corrected. The service provided by Unlock.zone was done in a timely manner though not the service I wanted. Must have been confusion on my part. Unlock.zone were kind enough and refunded the fees taken. Issues resolved quite quickly, pleased for the extraordinary customer service and I hereby withdraw the remarks below.
-------------------------Initial review 21-05-2018
You have not delivered your promise. You said I will get the code in 30 days. Now you are requesting review when I already paid but code not arrived. Very disappointing

21 May 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Easy to do yourself from home instead of having to take it to a shop, also has the option to check if phone is blacklisted before ordering (very helpful). Tracking service worked well.
Would use again!

27 April 2018
Unprompted review
Rated 1 out of 5 stars

I paid and never received the…

I paid and never received the instructions for unlocking my phone

22 April 2018
Unprompted review
Unlock.Zone™ logo

Reply from Unlock.Zone™

As you have already been advised, you did NOT place an order with us.

We believe you dealt with a company we have no association with at all, who's URL is: https://www.unlocker.zone.

ONCE AGAIN WE ASK TRUSTPILOT TO PREVENT REVIEWS FOR OTHER WEBSITES BEING WRONGLY IDENTIFIED AS OUR COMPANY!

WE DO NOT HAVE ANY ASSOCIATION WITH https://www.unlocker.zone

Warm regards
The Unlock.Zone™ Team
https://unlock.zone

Rated 5 out of 5 stars

I have just used unlock.zone again to…

I have just used unlock.zone again to unlock my daughter iPhone and once again the unlock worked just fine.
Before I found this company I tried two other websites offering an unlocking service and both ended up being total scams.
I would also say be careful about the sites that come up first in google as the top two were the ones that stole my money!
If you are looking for a legitimate company and not get ripped off (they have a real address, are registered at companies house etc) then these are the people to use as any registered company has to adhere to consumer law or you can get your money back.

17 April 2018
Unprompted review
Rated 1 out of 5 stars

I Received nothing from your co

I Received nothing from your co, were is my refund

3 April 2018
Unprompted review
Unlock.Zone™ logo

Reply from Unlock.Zone™

Michael,
We can only assume you have not checked your spam filters as suggested on our website. As our automated emails are somewhat formulaic, they are often caught by spam filters.

It is preferable you contact us directly a we can swiftly address your concerns, however to answer your review Michael, order number #73617 was refunded in full on March 25th as you placed a duplicate order: order number #73767. However, it appears you failed to make payment for this second order, so it was not processed.

As far as we are aware, out of the two orders you have placed above, one of which payment was not made, the other your were refunded in full.

You then placed a third order, order #73560, which was processed on March 25th, which was to identify the original operator/carrier of your iPhone 4s. As per the email exchange we had, you were advised that this order has been processed, the details of which we will post for your here as you have chosen to conduct this conversation in a public forum and stated that you have not received it:

IMEI Number: 990004021178680
Part Description: iPhone 4S Product Version: 9.3.5
Initial Activation Policy ID: Initial Activation Policy Details: US Sprint iPhone 4S
Service Policy Applied Activation Policy ID: 2017 Applied Activation Details: US Sprint iPhone 4S Policy
Next Tether Policy ID: 2018 Next Tether Policy Details: US Sprint iPhone 4S
Policy First Unbrick Date: 24/04/14
Unbricked: false
Unlocked: false

As seen from the details provided to you above, your iPhone 4s is locked to the Sprint network in the U.S. We believe this fulfils the order you paid for and so have to question the non-delivery claim made in your review?

We are sorry your user experience fell below your expectations on this occasion and appreciate your comments as they help to improve our service to future customers Michael.

If there is any way we may be of further assistance to you, please don’t hesitate to contact us directly.

Warm regards
The Unlock.Zone™ Team

Rated 5 out of 5 stars

Considering there are a lot of cowboys…

Considering there are a lot of cowboys out there in the phone unlocking game, and seeing I needed my iPhone 7 unlocking from Vodafone and they wouldn't play ball, I felt I needed to find a legitimate company to try to get the job done.
I made sure I picked a "real" company, by that I mean a registered company, so in the worst case scenario, I'd have the ability to recover my money if I were to get scammed. I also wanted to find a company I could pay using PayPal as its again a good way to ensure I could get my money back should things go south. This company ticked both boxes.
I had no need to worry though, unlock zone unlocked my phone without issue. It took 2 days and the phone is working fine with an O2 sim in it now.
Good communication and I was able to get a VAT receipt also.
Recommended.

23 March 2018
Unprompted review
Rated 5 out of 5 stars

I have been waiting on EE to unlock my…

I have been waiting on EE to unlock my ex-husbands old iPhone so I can use it. First they told me they had unlocked it, then they told me they WOULDN'T not couldn't do it as I was not the person named on the original contract!
In desperation I went online to see if there was a way around it. I found Unlock.Zone, they answered my query within an hour and told me they could unlock it despite EE refusal. I paid my money and 2 days later my phone was unlocked. All I had to do was connect it to iTunes and up popped a message to say my phone was unlocked.

Great company to deal with, up-front and honest. If your carrier says no, unlock your phone with these guys.

20 March 2018
Unprompted review

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