UNOde50 Reviews 

I am extremely disappointed with UNOde50, particularly due to their inconsistent product sizing, unclear and restrictive return policy, and the complete lack of customer support (if it even exists). I’ve been trying to resolve an issue for weeks without any meaningful response.

This experience has been frustrating and unacceptable. I would strongly advise others to avoid purchasing anything from UNOde50. There are plenty of other brands that actually value their customers.

Scam company.

Horrible company and customer service, hopefully whatever you get, you better hope it fits or you like it. Reached out through Chat, never available, through email given, and days before a "limited" response and no resolution provided. Form to complete online return doesn't work. Stuck with an item as a result. HORRIBLE!

Uno de 50 jewelry is extremely attractive. However service for returns is appalling.
Unfortunately we ordered the incorrect size and trying to sort the problem out has been a nightmare!
We sent about 10+email's hoping to exchange it, but to no avail. Every reply was a automated response asking the same questions. After speaking to our credit card company to refund the money funnily enough we had a notification to return the bracelet!!!
We now await the refund!!
We will not be buying from them again.

I have bought tooo many pieces of their jewelry. I have had three pieces break. They do not back up their jewelry and you would be MUCH better off going to Brightons. I will NEVER buy another piece again.

I have purchased a ring which happened to be 2 sizes bigger on my finger. I want to return it so I can purchase a smaller one but after 2 emails in 10 days, no one has come back to me. I am not sure how else to contact them as in the confirmation email there is only an email address stated for returns. Have to write to review hoping they can see it.

Horrible customer service. I am attempting to return a charm before the 30 day deadline, and I cannot reach anyone on the phone, nor do they respond in a timely fashion in email. They sent me a link to start a return, and when I add my order number and email address, it says the order cannot be found. No one has attempted to help me with the return. I am going to file a dispute with my bank and get my money back. I will never do business with them again. No wonder they went out of business in Charlotte, North Carolina. Horrible!

Bought a necklace and bracelet, bracelet arrived damaged. Sent them a photo and the want me to ship it back with my money. They sent damaged items and I have to pay to ship them back to get a replacement. Do not buy from their website. I think these are all fake. I have uno I bought in Barcelona, 5 years no issues. I bought more in November in Barcelona, no issues. These are fake looking and sent damaged.

I purchased a pair of earrings on the 12th December for my Mothers Christmas present. She adores this brand and I have bought her many pieces over the years. I was given no communication to say the earrings had been dispatched/delivery information. I contacted the company a week later and they emailed a tracking number to check the parcels progress. The tracker told me that the parcel had been delivered to an address in Newcastle and was marked as delivered. I contacted the company as I live in Scotland and informed them the delivery address was in Scotland and not Newcastle. The company told me they would check with the delivery company. Eventually they got back to me and said that DHL left the parcel in a paper bin in Newcastle. I have sent countless emails explaining that I do not live in England and do not own a paper bin. I had zero communication with DHL to say they had a parcel for me nor was any paperwork put through the door to say a parcel had been left anywhere. What is so frustrating is that the tracking clearly states the parcel was left in a different country. UNO De 50 are taking zero responsibility for this, I have requested a refund several times for a product I paid for nearly 8 weeks ago.

Purchased bracelet with toggle clasp. Fell off within an hour, fortunately inside my home. Trying to return is close to impossible. No one at any customer service venue. Finally got authorization to return. Have proof that they got my return over three weeks ago. No sign of refund and no reply to inquiries. Not worth it.

I was in contact with someone via email about a broken bracelet and everything seemed fine. She gave to the info I needed to mail to bracelet back to be repaired. I have heard nothing after having sent the bracelet back to the NY city address. They don't answer phone calls and the email no longer works. So frustrating and you have my bracelet! First email was sent November 25th.

Today is 12-17-24 and yesterday I did receive an email with a shipping label to send my Braclet back to them, so I did. Not sure what the refund process will look like yet. Today is 12-15-24 and UNOde50 ghosted me. I'm guessing i will have to donate the bracelet. Today is 12-9-24. I recevied an email from the corporation telling me I will be contacted by the American division. A few days later I got an email from them and they said they would be happy to send to me a mailing label and I simply need to reply to their email. I replied twice and said yes, send me an invoice and information on how my refund will work. So far, no reply on either of my replys. Perhaps because their emails is from a, "noreply to this email..."? Still waiting...
Today is 12-2-24. On 8-4-2024 I purchased two braclets for my wife, order # US00045216 for $145.50 and $216.99. I notice when I got the receipt emailed to me on 8-4-2024, the purchase date said 4-8-2024. Crazy but I didn't worry about it. I gave them to her on her Birthday in November and she liked both braclets but the 18k gold plated metal allowy braclet PUL2360R00000M is too small. I've been trying to return it but no one has responsed to my email, I can't get anyone on the phone due to their cell phone not taking calls and I can't do a self-return due to the website doesn't recognize my order #. I don't think I will be purchasing anything more from UNOde50 as I will have to try and sell the gold braclet or give it away. Bob

This is absolutely unacceptable. I had ordered a bracelet and it literally fell apart after couple days of wearing. I’ve sent plenty of emails asking for refund or replacement of the item. The first email regarding this has been sent on 16th of October and still no solution. I’m going to request a chargeback. This is absolutely ridiculous. I thought that this brand would be my favorite because of unique design but no thanks. Never again

I love the jewelry and have purchased several pieces but after wearing them for a few months they started showing the plating was coming off and showing a light copper color. These are not inexpensive and when I heard they were plated I asked if they would change color over time and they told me no. However my favorite ring needs to be replated and I could have got a sterling silver ring much less expensive!

I cannot get a hold of anyone via email, message or phone call. Always unavailable. I need to know where my refund is and why not the full amount. Plenty of time to be resolved and refunded. Also, why is the voicemail the same for every line you call and it says the wireless number you have called is unavailable?

I purchased a product in Lisbon physical store, during the warranty period product broke apart: in less than 1 year the leather cord holding bracelet together just went broke off the piece of bracelet - bracelet wasn’t cheap - above 130 eur - apparently it was glued, not sure, I emailed customer service and their offer was to do repair for free - have no clue ho they were going to repair broken leather cord, but they suggested charging me for mailing product at no obligation back and forth from my location in Netherlands - proper company shall just replace or refund a faulty product but not ask customer to pay for “no obligation” sending it around EU twice for very poor sounding repair attempt. Don’t see a point in claiming it “warranty” and high quality .

I bought a silver bracelet at their store in Paris (07.06.2024). I wore it couple times, then I put it on the original box and it was there for a ~month. In August I wanted to wear my bracelet again, but when I opened the box I realized that huge black spots appeared on it. Could you please explain how this could happen to a 169€ bracelet that was simply stored in it’s original packaging for a month? I've had silver-plated jewellery all my life, but this has never happened to any of them. Their website says “TO MAINTAIN YOUR PIECE AS NEW, WE RECOMMEND IT IS STORED IN THE ORIGINAL PACKAGING”. This is exactly what I did. I was also trying to use soft cloth to remove the black areas from my bracelet, but it does nothing. I emailed them (I added the receipt + pictures) 23.08.2024 (00271854), no answer. I sent the same email again 02.09.2024 (00272537). Today is 22.09.2024, I still have no answer. I have never had such a bad experience with a customer service. I threw 169€ into nowhere. I just have no words. I hope brands like you just stop existing. Such a shame. NEVER BUY THEIR ITEMS.

Perfect repair of one of the heads of a keychain purchased about 10 years ago in Palma de Mallorca.
Many thanks to the effective multi-langages customer service. Very fair cost for the repair of an object which has a very high sentimental value. I recommend the excellent service and high quality of beautiful jewelry.

Whilst on the beautiful island of Fuerteventura, I came across Uno de 50 in Eidelweiss, an official stockist, and absolutely fell in love with the unique style of the jewellery, which I pointed out to my husband. As we were celebrating our 21st Wedding anniversary while there, my husband bought me a beautiful, unique ring, and a gorgeous bracelet that I had been looking at. I absolutely love them and wear them everyday, and have had comments off other people about how striking my ring is. I will definitely be buying again.

I'd give you negative stars if I could. I purchased a ring late July and returned it immediately because it was too big for me. The company received the ring on Aug 2 (I've sent them proof of that), and so far, they've been avoiding to refund me with lies and excuses. Someone even had the audacity to say that the ring hasn't even been charged and that they shouldn't have sent it to me so they don't owe me any refund (the audacity!). Then someone else sent me another email ("customer service" is handled only via email), saying that they have processed my refund and that they'll send me proof of that which never happened. It's been a month ever since and as I mentioned above, they keep asking me to send them the same things over and over, things that I've already sent several times; I even sent them a screenshot of the company confirming receipt of my return and proof of my payment. This is a nightmare. Someone the other day said they processed the refund but they are having issues with the processing system with PayPal (which is not my fault as a customer) but still, no refund whatsoever. It's a reputable company in Europe but here in the US at least the online side of the business is a SCAM don't buy from them.

Please be careful and do not buy from this site.
I ordered a watch (fortunately for half price), and I received some kind of garbage, a broken watch that does not work, with missing parts. I sent them 5 emails, no response. I called by phones numbers, such numbers do not exist. Be careful, this is a dishonest company, simply scammers.