Bought a policy through my employer 8 months ago. Claims are so easy to make an usually paid within just a few days. Had to claim for an emergency when I saw 4 different dentists in 5 days and all cos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t speak highly enough of Unum Insurance. The claims process was very easy, payment was made very quickly, and the customer service was extremely helpful.
Easy and quick claim process The whole claim process is very handy, just a few clicks and uploading the receipt. I have my reimbursement in a week which is really impressive.
Easy to use app to submit my claim, and found the categories more in alignment with my dentist's description, so it was easy to complete the form and submit. Remuneration from this claim has appeared... See more
Company details
- #133 of 139 best companies in Insurance company
- #3 of 3 best companies in Dental insurance agency
- #21 of 22 best companies in Income Protection Insurance Company
Written by the company
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Contact info
United Kingdom
- unum.co.uk
4.0
Great
830 reviews
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Hasn’t replied to negative reviews
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Claiming your money back
I have claimed back twice now and this is effortless so simple and easy to use the app, just select your treatment type, upload your receipt and away you go. It say up to 10 days to get the money back in your account. It only took me 4 days, I applied for it on the Thursday it went into my bank on the Monday. Excellent service so far.
20 June 2024
Fast Approval
20 June 2024
Claim was easy enough and in accordance…
Claim was easy enough and in accordance with the policy
24 June 2024
So easy to claim
So easy to claim, and once approved which is fast, money is paid within 2 days. Unbelievable service.
7 June 2024
Very quick process of the claim and…
Very quick process of the claim and coverage for international treatments.
13 June 2024
Unprompted review
Possibly the worse GPs I have ever met…
Possibly the worse GPs I have ever met on my life. Completely lacking in empathy, spend more time discussing your payment options then they do actually trying to help people.
They can't even diagnose you as it's all done online. If you need a prescription or a referral, it is hidden behind a pay wall. I'm guessing a kind word or any kind of human emotion or compassion is available with a price tag
If this is what healthcare in this country is coming to then there is seriously no hope.
20 June 2024
Unprompted review
Reply from Unum UK
We’re sorry to hear you weren’t satisfied with the Help@hand remote GP service, which offers appointments with qualified, UK-registered GPs and is provided by our third-party partner Square Health.
Square Health does require payment for some onward services such as referral letters and fit notes, but these services are optional and the GP should clearly explain this, as well as any potential fees during the appointment so you can decide how you would like to proceed.
We have raised your concerns with Square Health so they can get in touch to discuss your feedback and provide assistance.
Easy to use
Easy to use, got my money back with no messing around. I would highly recommend.
20 June 2024
Reimbursement Request
This was my first reimbursement request and was a bit nervous on how the process might work. However, I found the process so simple and easy and payment was extremely quick.
28 May 2024
Absolutely outstanding company
Absolutely outstanding company, that's all that needs to be said.
19 June 2024
Very quick no nonsense service
Very quick no nonsense service . Very easy and quick to make a claim and have it settled
14 June 2024
Hopeless service
I work with a very big investment bank.I had applied for a claim under my group insurance policy from my corporate as I had been working partial hours due to two accidents in the last two years I am at the verge of a spinal surgery now. It's been 10 months since my claim was submitted. No positive response till now. they take months to reply. Because they are not processing my claim I am unable to go on full time leave due to financial issues.
25 July 2023
Unprompted review
Slowest dental insurance I’ve ever had
Slowest dental insurance I’ve ever had. Takes ages to process claims and payments compared to other companies.
13 June 2023
Unprompted review
Thank you for being so helpful
Thank you for being so helpful, & your app is very easy to use which makes things better when communicating with you
17 May 2024
Great service
Clear easy to use claim procedure, payment back into my account within 3 days
12 May 2024
Terrible
Terrible. Just a mess
Trash, useless people. More focused on finding 1 flaw so they don't pay out.
Unprofessional and dumb AF!
I hope you lot close down or get fired! U have a lawsuit coming your way. Scammers
4 June 2024
Unprompted review
Absolutely 5 stars to Unum Dental
Absolutely 5 stars to Unum Dental. I wholeheartedly recommend Unum to anyone looking for private dental insurance.
My dentist was not forthcoming with information for a claim. I spoke to Jodie (Unum claims), she was professional, courteous and well informed and efficiently resolved the matter, which was way beyond me. Jodie went above and beyond!
Online claims process is easy to follow, or you can email. Calls are UK based and answered quickly. Claims are paid within a few days. Brilliant Company.
I can’t Thank you enough Jodie & the claims team. Excellent service, a rare find today. Janice Webb
29 May 2024
Unprompted review
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