UpAiry 

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Rated 1 out of 5 stars

I wish I read reviews from here before wasting money. Order made 9th April - arrived 16th April. Communication not bad but nothing direct. Company lied about Royal Mail, it was delivered by Y... See more

Rated 5 out of 5 stars

Very helpful, excellent customer service& quick responses. Extremely helpful given my 2 year old has type 1 diabetes and didn’t know weather this would be helpful As he wees a lot more then the aver... See more

Rated 1 out of 5 stars

UpAiry is a nightmare to deal with. All they do is play games and ask the same question over and over. I ask for a merchandise refund to original payment method and ten emails later they are still ask... See more

Rated 5 out of 5 stars

The product works well as advertised. The designs are really cute and my toddler loves picking out which ones he will wear. We use them as overnight undies in case of an accident. I like that there is... See more

Company details

Written by the company

We help parents succeed at potty training by making it easier and less stressful for both parent and child. Our proven approach gets little ones out of diapers faster, saving families time, money, and frustration while giving them the confidence to move forward. We understand the challenges of potty training, which is why thousands of parents trust us to help their children reach this important milestone.


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Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t order from this company

Don’t order from this company. They’re fraudsters. They took ages to send my order and the item I received was a random yellow jumper, not the toddler pants I had bought. They are now not responding to me. Please don’t order from them.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Ended up initiating a return due to my own error of ordering the wrong side. Customer service was prompt and kind, and even though I ended up not wanting to exchange and just return, they gave me a full refund and told me to either hold on to the product or donate it. Really appreciated the hassle or having to return and now will gift them to my sister in law.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Products that work

Products that work! Ive recommended the underwear to all my people in the potty training stage or anywhere near it. I have 5 kids and only found out about Upairy products for the last 2 to use. Potty training was way easier and faster with Upairy. Also very prompt to return emails and great to deal with

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great if you have procrastinated potty training!

We procrastinated potty training our 3.5 year old because he never seemed interested. Eventually, we committed to just getting it done and our friend recommended UpAiry. Within 4 days of wearing the UpAiry underwear he was consistently peeing on the potty and even (much to our surprise) started staying dry most nights! We had a great experience with Customer Service as well (responsive and understanding!) and would recommend UpAiry to any family who is also feeling like their kiddo is never going to potty train. This was a huge break through for our family.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I bought these for my daughter and she just wouldn't wear them. So i emailed Upairy to see if I could return them and they gave me a full refund with no issues! They were fast with responding and so kind! Even though my daughter wouldnt wear them, 10/10 recommend just because of good business!!

18 February 2026
Unprompted review
Rated 1 out of 5 stars

These SUCK

These SUCK. They do NOT contain pee. It's not just a little comes out, it is a LOT. DO NOT WASTE YOUR TIME BUYING THESE. I tried 2 different sizes so they can't blame I had the wrong size. The 2nd was as horrendous as the first set.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 5 pairs hoping they would…

I ordered 5 pairs hoping they would help with accidents, but they leak through completely. My son ends up just as wet as if he were wearing regular underwear. For this price, I expected much better quality. Sadly, not worth the money.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

best potty training underwear around

I found these underwear in an ad on social media and I saw the website. I asked some questions before purchasing, and after getting my questions answered. I made my first purchase. The underwear was great for my son, but he soon grew so that we needed the next size up. The next size up was even better, but shortly after, I noticed my son's skin was beginning to get redness around his bikini area, so I requested for an exchange. They got me so new size up underwear, and I didn't even need to pay for the exchange or exchange my old pairs. The customer service has been incredibly kind and helpful. The underwear helps my son determine when he is wet, and it is helping him stay dry longer. My son turned 3 just a couple months ago, so we are truly blessed and thankful for this company!
P.s. my son loved the sticker chart they sent (during my second purchase) that helps my son get excited about peeing in the toilet!
P.p.s. we tried some less expensive training underwear from Amazon before this underwear, but it just wasn't as good quality as UpAiry

17 February 2026
Unprompted review
Rated 1 out of 5 stars

They leak...

It says that they're not supposed to leak through - but unfortunately they do. Not worth paying that price for the same "leak effect" as regular pants.
They're very cute, but not worth all the hype.
I prefer normal pants for my girl, since these are also harder for her to remove by herself.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service is excellent!!

Customer Service is excellent!!! Ordered these for my son who is struggling with potty training and when the incorrect address was pulled from the payment site for shipping, customer service was quick to save the day!! So thankful for fast resume times and super excited to give these a try!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Upairy service 5 Stars

Upairy service helped me out with understanding the sizes of the training underwear I contracted them with a email and they replied right back 5+stars

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I placed an order with UpAiry, but I accidentally selected the wrong size. I realized my mistake and emailed customer service. The UpAiry team quickly responded and corrected my mistake. I can’t wait too get my order!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Refund experience

My grandson actually got potty trained before the training pants arrived and the company honored the refund no questions asked .

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered upairy trainers for my son to…

Ordered upairy trainers for my son to start our potty training journey, was so impressed with the quality when they arrived and the designs are so cute. We haven’t tried them yet as I didn’t order the correct size, but customer service was so amazing and helped me get a new set. Will def recommend to all our toddler parent friends!!

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Amazing customer service

In all honesty, the product didn’t work for us which was a little disappointing. However, Maria’s customer service was exceptional and she was extremely keen to help in any way that she could. Really impressed with the customer service, thank you

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Worth a shot

I’ve heard a lot of really great stories from parents. Who’ve been happy with these. I’m still going through some struggles myself, but reaching out to the company itself they have been very helpful and such a trustworthy company and I still can’t wait to continue using them for future with my other children.

4 January 2026
Unprompted review
Rated 3 out of 5 stars

Didn’t like how the sizes ran very…

Didn’t like how the sizes ran very small but I do have a chunky toddler wish I could have tried them out other then the sizing problem with them everything else was okay still waiting on my refund and didn’t have to return them

6 February 2026
Unprompted review

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