Great customer service - and by that I also mean FAST customer service, that is so refreshing. Good UX, and servers to a reasonable price that are in the Nordics & EU
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Review summary
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I reached out to UpCloud's support team with questions about their load balancer setup, and the help I received was exceptional. Even though load balancers are included in their Essentials package at... See more
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Reliable performance with strong focus on privacy I’ve been using UpCloud for a while now and have been very satisfied with the overall experience. The performance is excellent, especia... See more
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I have used a lot of hosting providers over my career. A friend referred me to UpCloud years ago and I am still with them. Hosting is hosting, though the differentiator is their support team and custo... See more
Company details
Written by the company
Global cloud infrastructure to develop, deploy and manage applications with ease while keeping costs low and improving performance without compromising service level. Plans starting at €3/$3.5 per month!
Contact info
Aleksanterinkatu 15 , 00100, Helsinki, Finland
- hello@upcloud.com
- upcloud.com
3.8
Great
154 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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They still charge you if you delete your server
They still charge you if you delete your server with no reason and no monthly invoice i have log in my account after 2 months they debited 12$
6 August 2019
Unprompted review
Reply from UpCloud
Hi!
Thanks for taking the time to leave a review, we do read and appreciate all feedback received.
If you deleted a server then there would be no further charges incurred for this. The only way that charges would still accrue on an account would be if you didn’t delete either the associated storage devices or additional services such as backups.
I don’t have the details of your exact case here but our support team are available via the UpCloud Hub 24/7 should you have any queries so I’d highly recommend reaching out to them if you choose to use us in the future and face any issues.
Kind Regards,
UpCloud Support
Poor support, poor service
I signed up for the $5 trial to check if their claims were actually true (they weren't). My account was quickly suspended as I was running multiple benchmark scripts testing upload/download etc. I contacted support and they said that they would speak with their "team". The following day I had to contact support again, and they said that my account had been permanently supended, and that I should look for another cloud provider.
5 August 2019
Unprompted review
I Opened my Account with UpCloud in a…
I Opened my Account with UpCloud in a Hope that I will get to try the plan I wanted to but instead I got 5$ plan for trial that too for 3 days.. I Read somewhere that upcloud give 25$ credit for trial so I thought I would try 20$ service and if I am happy I will stay.. I Asked a Customer service Named "Long" that I wanted to try 20$ account and instead Got 5$ he proposed me to add money and Get it or I will close your Account.. Happy That I Opted for closing it.. Its Really Bad Experience from such a company.. I Hope this company improves way of Customer Service with Customer Retention.
15 June 2019
Unprompted review
Great company been with them about a…
Great company been with them about a year now. Stable cloud server and always available to help.
14 March 2019
Unprompted review
lets see how long...
lets see how long...
moved here 5 month agoe after vultr and digital ocean getting to big and messy with there quality. until now the fastest server i ever used in asia. thx a lot.
8 February 2019
Unprompted review
Good, but cogent involved...
Well, if it wasn´t mainly cogent network routing it would be great. I get sometimes decent to good download and pageload speeds, and sometimes very bad ones. I mean really bad, like 10 to 15 kB/s to my region. Consider this and do proper testing, Depending on your region could be ok to very good. The server itself and the panel, installation etc. are really good though.
4 November 2018
Unprompted review
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