UpdatePhoto Reviews 

149
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Good service, speedy return of photos. Pleased with the quality of pictures considering the age of the slides. Thanks team

Rated 5 out of 5 stars

We had a lot of (precious, pre-digital) photos scanned (mostly 6x4 but also a wide range of sizes, including some very long school class photos). We have been delighted with the high quality of the wo... See more

Rated 5 out of 5 stars

Excellent - you can trust these people to take care of your precious slides. They will email you to let you know your slides have arrived and sent back, which is very reassuring. Digital pictures were... See more

Rated 5 out of 5 stars

My recent negative scans by Update Media were first class, as usual. What I like is the fact that they are scanned in very high definition, over 10 Mbs per neg in fact. Whilst some of my negatives are... See more

Company details

  1. Photography shop
  2. Photography Studio

Written by the company

Professional conversion of Slides, Photographs and Negatives to digital. Highest quality and absolute care given for irreplaceable memories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Originally we planned to digitalise photos ourselves but are so very glad we left this to the professionals. We are extremely pleased with the end products and most certainly will forward our next “challenges “ to UpdatePhoto.

29 March 2022
Rated 5 out of 5 stars

Professional, efficient, quality service

I was really pleased with the service. Very fast to answer queries and it was good to be dealing consistently with a named human being rather than a faceless company. They processed a selection of old negatives onto a CD for me. The disk was returned with the negatives within the timescale they had indicated, all packaged very carefully. The results are fantastic - childhood memories from a long time ago processed very competently at a price that was entirely reasonable.

29 March 2022
Rated 5 out of 5 stars

Excellent customer service

Update Photo scanned some old negatives from our wedding which is now 24 years ago. They provided really helpful information and advice by email before I committed to an order and gave me great confidence in their knowledge and customer service approach. I'm really pleased to say that the customer service throughout was excellent, I was kept updated regularly, the service was fast and of high quality and I am a very happy customer. I would recommend this company to anyone wanting digital copies of photos from old negatives.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

All went really well

All went really well. Swift and efficient and I love seeing my Dad's old photos in a new light, and to share with the family.

25 February 2022
Rated 5 out of 5 stars

Very efficient

Very efficient, helpful and honest.
My enquiry was felt with very quickly the resulting service was as good as last time I used their service.

20 February 2022
Rated 5 out of 5 stars

Very good service

Very good service - converted both transparencies and negatives to digital format very effectively. Impressed by the detail after nearly 50 years!

11 February 2022
Rated 4 out of 5 stars

Really pleased to have digital images…

Really pleased to have digital images of my slides. I had anticipated that I would receive the slides on the flash drive. Had I realised that they would be on a CD Rom, I would not have ordered the flash drive and saved £10. Perhaps I misunderstood.
Regards
Ann Gammack

2 February 2022

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