Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video
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Review summary
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What people talk about most
Reviews shaping this summary
Updoc is fast,convenient,efficent & professional. No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply... See more
Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank... See more
It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer. It... See more
4.1
Great
884 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Definitely would not recommend this…
Definitely would not recommend this company. Stay clear .I had a throat infection, requested a consultation with up Doc. They said after after they reviewed it that I was asking for a controlled drug which I wasn’t and wouldn’t be processing my consultation as it flagged up drug, seeking tendencies. How they came to that conclusion is beyond me as I was after a prescription for amoxicillin. they said I was eligible for a refund, but after multiple emails and messages have still had no response really disappointed with that service.
16 May 2026
Unprompted review
Reply from Updoc UK
Hi,
Thank you for sharing your feedback.
We are sorry to hear that you were disappointed with your experience.
We would like to clarify that Updoc is a technology platform that facilitates online consultations between users and GMC-registered Partner Doctors. The outcome of your consultation, including whether a prescription is issued, is determined solely by your Partner Doctor.
Unfortunately, we are unable to investigate or comment on the specifics of your consultation via this review alone, as we cannot securely identify your account from the information provided. As such, we are unable to verify the details surrounding the outcome of your consultation.
Where your Partner Doctor determines that a prescription cannot be issued or a consultation cannot proceed through the platform, a full refund is provided. If you believe a refund remains outstanding, please contact us directly at contact@updoc.uk and we will be happy to review this as a priority.
Kind regards,
The Updoc Support Team
Don’t waste your money
Don’t waste your money - 48hrs later and still nothing and their only form of contact is email which they don’t reply
12 May 2026
Unprompted review
Reply from Updoc UK
Dear Kerry,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience.
After reviewing the matter, we can confirm your request was prioritised by our team and your document has now been issued, with the consultation resolved.
We appreciate your patience throughout this process. If you require any further assistance, please contact our support team at contact@updoc.uk and we’ll be happy to help.
Kind regards,
Updoc Support
Wish I’d read the review first
Wish I’d read the review first, requested & paid for sick note, have asked for numerous updates via email but haven’t had any. Was advised it was likely going to be less than 4 hours and this was yesterday.
12 May 2026
Unprompted review
Reply from Updoc UK
Dear Katie,
Thank you for taking the time to share your feedback. We’re sorry to hear you were unhappy with your experience.
We can see that your medical statement was issued and delivered on 13 May. Following this, you contacted us requesting an amendment to the symptom start date, and our team provided instructions on how to submit this request through the appropriate amendment form so it can be reviewed correctly by the practitioner at no extra cost.
If you still require assistance with your amendment request, please contact our support team at contact@updoc.uk and we’ll be very happy to assist you as a priority and work towards resolving this as quickly as possible.
Kind regards,
Updoc Support
Dont bother with the NHS for a sick note
Updoc is fast,convenient,efficent & professional.
No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply within the hour from Updoc. Also chasing up sick notes, worry of the wait just puts pressure on you when your ill. NHS is slow, over burdened, yes they will get there in the end but it takes time. Private is the way forward.
12 May 2026
Unprompted review
Awful
Awful. I’ve received no response to my request or emails. I paid for premium delivery to get it same day and still nothing almost 24hr later. I can see they give the same templated response about these issues so i’d like to note my request wasn’t submitted on a bank holiday. As others have said, don’t bother with services that don’t have contact numbers listed.
7 May 2026
Unprompted review
Reply from Updoc UK
Dear M T,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been, especially given the urgency of your situation.
Unfortunately, we’re unable to identify your account based on this review alone, so we haven’t yet been able to look into what may have happened in your specific case.
If you’re able to contact our support team at contact@updoc.uk with your details, we would be very happy to investigate this for you as a priority and work towards resolving things as quickly as possible.
We appreciate you bringing this to our attention and hope we can assist you further.
Kind regards,
Updoc Support
Time wasters
A complete waste of time. I have a suspected trapped nerve I would like a straight forward referral to have an MRI but for some reason this wasn’t possible, no explanation. Really not a complicated or complex condition. I would really urge against using ‘services’ such as this.
7 May 2026
Unprompted review
Had someone problems but refunded fee
Had someone problems
With the perscripton had to use another provider as with it being mail only the replies were slow but they did give me a full refund.
A phone line live chat would be helpful if people are having problems getting medication
5 May 2026
Unprompted review
Applied for a fit to fly letter…
Applied for a fit to fly letter yesterday.
I still have not received confirmation of my application.
I have emailed twice and received no reply.
The only email I have received is confirmation of my subscription.
I understand the letter may take a bit longer to process than I have allowed but the lack of communication and previous reviews are making me very nervous I will not receive my letter in time, if at all!
6 May 2026
Unprompted review
Reply from Updoc UK
Dear Aislinn,
We’re very sorry to hear about your experience.
Over the past bank holiday weekend, we experienced a temporary service outage which unfortunately impacted consultation processing times and customer support response times for some users. We completely understand how frustrating this would have been, particularly when you were expecting a time-sensitive document.
We can confirm that your consultation was ultimately reviewed and a document was issued by your Partner Doctor earlier today. We understand that this delay was not reflective of the usual experience or turnaround times we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration caused during this period.
If you would like to discuss this further or still require assistance, please contact our support team directly at contact@updoc.uk and we will be happy to assist.
Kind regards,
The Team @ Updoc
My experience has been very disappointing
My experience has been very disappointing. I have paid for an urgent service as my dad's medication was about to finish in a day time. I have received the prescription in a matter of hours, however it was incorrect. The doctor prescribed a substitute which only covered one part of the medication. I have followed with 3 emails stressing the urgency and received no reply so far. I have asked for a refund and now we are at A&E.
5 May 2026
Unprompted review
Reply from Updoc UK
Dear Mira,
We’re very sorry to hear about your experience.
Over the past bank holiday weekend, we experienced a temporary service outage which unfortunately impacted consultation processing times and customer support response times for some users. We completely understand how stressful this would have been given the urgency of your father’s medication requirements.
We can confirm that, following your amendment request, your Partner Doctor has now reviewed the matter and issued an updated prescription. We understand that the delays in communication and turnaround were not reflective of the usual service standards we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration caused during this period.
If you would like to discuss this further, please contact our support team directly at contact@updoc.uk and we will be happy to assist.
Wishing you all the best,
The Updoc Team
No response from my request
I have requested a medical letter for a day off because of gastroenteritis and I wasn’t able to eat anything and because of diarrhoea. I couldn’t attend a very important exam because of this and because I do not have a NHS number I couldn’t go to gp for medical letter. I have paid for a updoc plus subscription, I got the confirmation email but did not recieve any document. I tried emailing but no one replied.
3 May 2026
Unprompted review
Reply from Updoc UK
Dear Lo,
We’re very sorry to hear about your experience.
Over the past bank holiday weekend, we experienced a temporary service outage which unfortunately impacted consultation processing times and customer support response times for some users. We completely understand how frustrating this would have been, particularly when you were expecting a time-sensitive document.
The platform issues affecting processing and support responses have now been resolved, and we expect your matter should now also be resolved. We understand that this experience was not reflective of the usual service or turnaround times we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration caused during this period.
If you would like to discuss this further or still require assistance, please contact our support team directly at contact@updoc.uk and we will be happy to assist.
Wishing you all the best,
The Updoc Team
Avoid using companies that don’t have contact numbers by rely on emails only
Avoid using companies that don’t provide a customer service contact number and rely solely on email responses, as this is a red flag. I needed a certificate for my airline due to developing shingles, which prevented me from travelling. I used this company's services, and they provided a letter. Unfortunately, the airline required specific dates to be included in the letter. When I requested an amendment, I did not receive a response, and the certificate had to be submitted within a tight time frame before the flight's departure. Over 24 hours later, I am still waiting for an answer and chasing the letter. The idea of paying for service is to save time, as the situation needs to be resolved quickly.
30 April 2026
Unprompted review
Reply from Updoc UK
We’re very sorry for your experience, Liliana.
Over the past bank holiday weekend, we experienced a temporary service outage which unfortunately impacted consultation processing and response times for some users. We understand how stressful this would have been given the tight airline deadline involved, and we sincerely apologise for the inconvenience caused.
We can confirm that your amendment request was ultimately completed and your updated document was issued. We appreciate your patience while this was being resolved and have shared your feedback internally as we continue working to improve both response times and customer support accessibility.
Kind regards,
The Updoc Team
Wish I’d read the reviews first
Wish I’d read the reviews first. I needed an urgent prescription because I couldn’t get a doctor’s appointment and it’s bank holiday weekend. I paid for the priority prescription request but that seems like a waste of money as it didn’t come through any quicker than the times quoted for normal prescription on their site. They asked for more information which included my NHS number and a copy of my doctors records - I had already provided my NHS number and if I could get through to my doctors to get a copy of my records then it would negate the need for the service wouldn’t it!
Eventually did get the prescription after about 5 hours, which was in their standard timeframe not priority. But I have been to 3 boots and not one of them knew how to issue the prescription, even with the instructions provided. In the 3rd branch after speaking to 2 different people who said they would have to call up to verify and they didn’t have the time or number, Eventually they turned their pc screen to me and I had to walk them through the steps - but to say they are a boots partnership and 3 London branches had never heard of them. Then a third guy finally approached and seemed to be able to understand the instructions but he said it looked like a scam and wouldn’t fulfil the prescription, so I’ve just wasted my money. Don’t even bother, its a waste of time.
1 May 2026
Unprompted review
Reply from Updoc UK
Dear Rachael,
We’re sorry to hear about your experience.
While we’re pleased your prescription request was ultimately approved within our standard processing timeframe, we understand the frustration caused when attempting to dispense it at the pharmacy.
Through our partnership, eligible prescriptions can be dispensed at over 1,700 Boots stores across the UK. While most pharmacy teams are familiar with the Updoc prescription collection process, some branches or staff members may occasionally be unfamiliar with the workflow and require additional guidance. Unfortunately, this aspect is outside of our direct control, though we continue working closely with our pharmacy partners to improve consistency and awareness.
We strongly encourage that, in these situations, customers ask the pharmacy team to contact our technical support helpline while they are present in store so we can assist directly and help resolve any issues in real time. From what we can see, our support team was not contacted during your pharmacy visits, so we unfortunately did not have the opportunity to assist at the time.
We appreciate your patience and understanding, and we’re sorry again for the inconvenience caused on this occasion.
If there is anything further you would like us to review, please contact our support team directly at contact@updoc.uk and we will be happy to assist.
Wishing you all the best,
The Updoc Team
I needed a letter regarding my health
I needed a letter regarding my health. Updoc were very quick and efficient. I would definitely recommend them 100%. Thank you for your help.
29 April 2026
Unprompted review
I had a chest infection for two weeks
I had a chest infection for two weeks. I couldn't get a GP appointment so completed the process on line. I received a prescription soon after for antibiotics.
Just a word of warning - some pharmacies were not able to process the prescription but Boots were.
Also communication was via text and not email as suggested so I initially missed the prescription.
28 April 2026
Unprompted review
Great experience with UDOC
Great experience with UDOC. Their service was reliable, and customer support was quick and helpful. They handled my issue smoothly and professionally. Really appreciate the good service!
28 March 2026
Unprompted review
Simple and easy
Simple and easy, quick service too. However I paid for a month and then cancelled the subscription, to avoid rebilling. I was only in the UK for a short while but very busy and I didn't want to forget to cancel. Usually when you pay for a month you get the full month but they teminated my account right away and when I needed further help a week later I had to pay a second time, for that reason it was twice as costly as it should have been, otherwise I'd have given it 5 stars.
1 March 2026
great service
great service, speedy, considers all the evidence shared and just amazing in a world where getting gp appointment is impossible.
21 April 2026
Unprompted review
Needed a fit to fly
Needed a fit to fly, completed the form, payment made and this was not actioned. No follow up email on why it is not. Back from holiday and not needed anymore.
They took my money and have not refunded me.
7 April 2026
Unprompted review
Reply from Updoc UK
Hi Doloapo,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Your consultation request was reviewed by your Partner Doctor and was considered not suitable to be provided via telehealth.
We recognise this may not have aligned with your expectations, particularly given the time-sensitive nature of your request. As soon as you got in touch with us, a full refund for your consultation was issued.
Thank you again for your feedback.
Kind regards,
Updoc Support
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