Overall great experience. But found when I tapped on something it took me back to do something twice I can't remember exactly what it was? Some sort of required information.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I broke my arm and my husband works away so I couldn't get to my doc appointments. Up Doc is perfectly available at my fingertips without having to travel to a doctor. User friendly, quick and pr... See more
I came down with a nasty throat infection and needed a doctor's certificate for my work, so I used Updoc and it was so much better than having to go out to the doctor! The whole process was quick and... See more
I would not have been able to see a local Doctor so quickly. It also takes some pressure off local doctors. The only thing I had difficulty with was that I did not have to supply my Medicare number... See more
Company details
- Community Health Centre
- Local Medical Service
- Medical centre
- Medical certificate service
- Clinic
- Medical technology manufacturer
Written by the company
Convenient and accessible healthcare Join 100,000+ Aussies making life easy by consulting with an Aussie Practitioner online today.
Contact info
327-329 Pitt St, 2000, Sydney, Australia
- contact@updoc.com.au
- updoc.com.au
4.4
Excellent
5K reviews
Hasn’t replied to negative reviews
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User experience
Quick prompt phone call. Listened to symptoms with a quick diagnosis and treatment plan.
9 May 2026
Unprompted review
Quick response time
Quick response time, always checking in on you in the following days
11 May 2026
Unprompted review
Accessible GP help
Updoc is easy to contact and medical assistance is prompt (please call 000 in case of an emergency though!) the Doctors were excellent and results delivered as discussed efficiently. Just wish it was bulk billed!
9 May 2026
Unprompted review
It was easy and quick with the…
It was easy and quick with the certificate delivered within an hour.
12 May 2026
Unprompted review
Convenient and prompt with a medical…
Convenient and prompt with a medical certificate. Cost was far cheaper than seeing a doctor in person and the fact that I could not get an appointment for a week was a problem.
11 May 2026
Unprompted review
I have used UpDoc a few times always an…
I have used UpDoc a few times always an easy process and quick. I was so dizzy there was no way I could drive to the doctor Thank you for your support
13 May 2026
Unprompted review
Very quick and painless to deal with.
11 May 2026
Unprompted review
Making a painful process simple.
The whole process is streamlined, convenient and easy to use.
11 May 2026
Unprompted review
Thank you for the fast telehealth…
Thank you for the fast telehealth consultation with your partner practitioner on Updoc. The process was smooth, the practitioner was friendly and knowledgeable, and I really appreciated how quickly everything was handled. Excellent service.
13 May 2026
Unprompted review
I like how easy it is to use
I like how easy it is to use. Any time I have had to speak to a doctor they have been thorough and able to help me with my issues.
12 May 2026
Unprompted review
I was able to get through my work day
I was able to get through my work day, instead of sitting in ED
12 May 2026
Unprompted review
Quick and efficient - Saves time!
Thanks to the team - I got what i needed quickly and saved a lot of time waiting for an appointment with my local Dr
8 May 2026
Unprompted review
Too slow at emailing me my certificate
Too slow at emailing me my certificate. Started of saying wait time 2 hours. then after 2 hours it saying in high demand. then offers me to jump the queue for $10... Just blatantly ripping customers off. Then also noticed it tried setting me up for a monthly superscription prior to check out. Lucky I was looking and noticed before I paid.. Better online services available then this one
13 May 2026
Unprompted review
Terrible!!!
I’ve had two bad experiences with Updoc now, both without a response back and a refund given. The first I requested a medical certificate and was told a timeframe an hour later. 5 hours later and I still hadn’t received it. I started trying to cancel the request and it was unclear. I received the medical certificate after the 6 hour timeframe. According to their policy, I should receive a refund for this but I still haven’t. I then booked a Telehealth through HotDoc (not knowing it would link me to Updoc until after the appt was confirmed), and never received my confirmed Telehealth call. I’ve now been charged for this appointment also.
12 May 2026
Unprompted review
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