UpgradeMyAudi.net Reviews 32

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Contacted the company via whatsapp 4 days and he never replied although I can see him being online everyday. Time waster

Rated 1 out of 5 stars

Bought the bundle, the first part of which worked fine, but the map files are corrupt and will not work. I am an IT technician so I know the SD cards I am using are fine, formatted correctly at FAT... See more

Rated 1 out of 5 stars

Upgrading firmware and maps for 2015 A8 D4 MMI, 3G+ bricked my head unit. No reply from site on question asked. Site that indicated safe, easy way to upgrade these components, however failed miserably... See more

Rated 5 out of 5 stars

Best support ever! Adam is super responsive (even outside of UK business hours - 5 hour difference from FL to UK). My Audi had an unusual firmware type for Bose not covered in the install tutorials.... See more

Company details

Information provided by various external sources

We are small company specialised with Audi MMI 3G units. Firmware / Maps updates as well as custom audio installations.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

32 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No customer support!!!

I bought a package online including firmware, hidden menu and SA maps in February 2020... I've had a problem where the navigation does not work after the map update.

I've sent numerous e-mails to them since 19th March and I have had no response.

When I post a question on their webpage it awaits moderation and is then removed.

Really shady company.... if they can't help they should say they can't!

Useless and waste of money!!!!

12 April 2020
Unprompted review
Rated 1 out of 5 stars

Probably a scam

Probably a scam. He sent me the wrong product and asked me to return it. After the product was returned, I never heard from him again. No refund, no replacement product. I sent him the tracking information and confirmation of delivery on the return, so I know for a fact that the product return was received. Repeated emails were ignored. Don't buy anything from this crook.

I finally received a refund of the purchase price after I reported this incident to my credit card company along with all of the email correspondence from UpgradeMyAudi. I did not receive the promised reimbursement from him for the cost of shipping the item to China. The idea that I had to ship it to China, rather than back to the UK, is also a bit disconcerting.

12 March 2020
UpgradeMyAudi.net logo

Reply from UpgradeMyAudi.net

Your order has been fully refunded, we do have refund policy where we need to stick to it. We can't just refund any orders based on customer information ok we posted it.. we need receive item back, test it and then make a decision, in your case it has been fully refunded.

Rated 4 out of 5 stars

Quick service and prompt

Quick service and prompt. I have an issue with the SD cards so can’t upload any updates. The reader isn’t able to read the cards. Not sure why as it can read audio files.

2 November 2018
Unprompted review
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