Uppsala Musikverkstad Reviews 2,827

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I purchased an Ortega R121SN guitar. It was a gift for my boyfriend, I did not know much about guitars. I wrote to the store for recommendations based on some requirements I was given, and they answer... See more

Rated 5 out of 5 stars

I bought a guitar for my sambo, and Henke helped me select one that was a good fit for his needs and in my budget (and would arrive by Christmas!). The guitar is absolutely gorgeous and has a beautifu... See more

Rated 5 out of 5 stars

Excellent, very punctual with the delivery, and the person who handed me the instrument was very friendly and kind.

Rated 5 out of 5 stars

I wanted a specific acoustic guitar, but they didn’t have it in stock, and the lead time was too long if they ordered it. They recommended another acoustic guitar, and I’m glad they convinced me to ge... See more

Company details

  1. Musical instrument shop

Information provided by various external sources

Uppsala musikverkstad säljer musikinstrument och tillbehör till hela Sverige.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful instruments and very knowledgeable staff

I bought a guitar for my sambo, and Henke helped me select one that was a good fit for his needs and in my budget (and would arrive by Christmas!). The guitar is absolutely gorgeous and has a beautiful, rich tone. This will definitely be my go-to place for our musical needs in the future!

16 December 2025
Rated 5 out of 5 stars

Can highly recommend!

I purchased an Ortega R121SN guitar. It was a gift for my boyfriend, I did not know much about guitars. I wrote to the store for recommendations based on some requirements I was given, and they answered swiftly and were incredibly helpful with different suggestions and information. They helped me made the perfect choice, my partner was thrilled! Super fast delivery. Thank you🤗

15 December 2025
Rated 5 out of 5 stars

Great service

I ordered a mandolin with store pick-up. The service was smooth, the instrument was set up and tuned, ready to play!

10 September 2025
Rated 4 out of 5 stars

Rude employee

I’ve bought 3 guitars and an amp in this store. Every time it happened because of the great vibes and fantastic people who work here — always completely by accident, just walking in and leaving with something new.

It’s an absolutely fantastic place with friendly, helpful staff… except for one particular person (let’s call him “the guy with a beard”).

For the third time in a row, I came here with my family, smiling, excited, and ready for a spontaneous purchase — and for the third time in a row, I experienced nothing but ignorance and rudeness from this employee.

When I said hello with a smile, he ignored me. When I asked, “What used equipment do you have in the store?” he stared at me silently for about five seconds, as if I’d asked something stupid, then frowned and asked what I meant. I explained that I was looking to buy a used guitar if they had something interesting. Without a word, he silently opened a website and turned the screen toward me.

I honestly don’t understand why someone with that kind of attitude would work in sales, let alone in such a friendly, customer-oriented sphere. It completely kills the vibe created by the rest of the amazing team, and it’s the third time in a row it has ruined my mood.

Unfortunately, I can’t come back to the store I once loved — all because of one rude employee.

16 August 2025
Unprompted review
Uppsala Musikverkstad logo

Reply from Uppsala Musikverkstad

Hi Alex!
We're really sorry to hear about your experience in the store. We're glad that you had both good and bad experiences (not just bad) but we would like to have you back as a happy customer. We've discussed what has happened and we agree that this attitude is not acceptable in our store. We hope that you reconsider and gives us another chance to see you in the store again and I'll promise you that you wouldn't meet this attitude again.
Best regards
Uppsala Musikverkstad

Rated 5 out of 5 stars

Top class service

I had a small change to the order and these guys were very quick to react and change it. The whole payment, confirmation and delivery was seamless. I highly recommend Uppsala Musikverkstad.

12 November 2024
Rated 5 out of 5 stars

Super!

I ordered a guitar and it was here the next day! ⭐️⭐️⭐️⭐️⭐️ Thanks for the great service!

2 May 2024

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