We have received step by step messages as the parcel went through the process. We much appreciated this and the fabulous, helpful and polite young man that delivered straight into our hands. Super ser... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Delivery driver pressed the bell and waited for me to attend to him. After confirming Delivery details. He took a picture and handed it over to me by mentioning how heavy it was. I do appreciate Deli... See more
Company replied
Parcel was sent to me for next day delivery. Tracking showed estimated time between 9.15 & 11.15 and it arrived at 9am . Brilliant service and friendly driver. Other companies would do well to follow... See more
Company replied
I requested item to be delivered to Ups drop off, as I was not home to receive the package which needed signing for. Package dropped at destination, email to inform me, picked up package and signed fo... See more
Company replied
Company details
Written by the company
UPS® is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. UPS serves more than 220 countries and territories worldwide.
UPS now delivers on Saturdays in the UK
Written by the company
- UPS is the only carrier to offer Saturday Standard delivery for residential parcels across the 8 largest European markets, reaching 130 million homes, without additional charge!*
- *Ipsos, 2022; Future Shopper Report, 2023; UPS Survey, May 2024
Contact info
UPS Ltd, Lotus 2, The Causeway, TW18 3AG, Staines upon, United Kingdom
- 03457877877
- ups.com/gb
Go Global with UPS
3.2
Average
88K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver was polite and left heavy box…
Driver was polite and left heavy box where asked too
17 April 2026
Unprompted review
Reply from UPS UK
Thank you very much for your feedback! And thank you so much for taking the time to leave it 😀 We hope to be delivering to you again soon! - Connor.
Excellent delivery company, cannot fault.
Very prompt delivery by polite and efficient man. Top service.
17 April 2026
Unprompted review
Reply from UPS UK
Hi Anne, thank you for the review! We love to hear when our drivers make such a positive impact. They are what make it possible for us to deliver what matters to our customers and keep their worlds moving. Until next time! -Raja 👍😀
Excellent service provided by an…
Excellent service provided by an extremely courteous and professional young man
17 April 2026
Unprompted review
Reply from UPS UK
Hello Philip. Thank you for your wonderful review. We're pleased to see the experience was positive, and our driver presented our service wonderfully and delivered your package to your expectations. We look forward to seeing you again soon! Best regards; Daniel.
UPS failed to deliver to my address
UPS failed to deliver to my address. We live on a hill overlooking a village. The driver was obviously too lazy to come up the hill to the house so just dropped the parcel off at the nearest convenience store.
1. This is not the first time they have pulled this trick.
2. The tracking details simply said a name and "Inside Delivery".
3. Tried tracking support pages online and led me in circles as my parcel had been delivered and I should know where it is.
4. AI Assistant was just abysmal. Failed help in any way as it assumed I would know who the recipient was.
5. Managed to uncover a phone number and rang. Now I was finally getting somewhere as the call handler provided a street number and postcode.
6. She also raised a customer query and Mark rang back informing me of the name of the convenience store the driver had left the parcel at.
Parcel retrieved.
Decent customer service should not be that hard for a multi-billion $ company. Please update your processess and train your drivers to not be so lazy.
17 April 2026
Unprompted review
Reply from UPS UK
Hello. Thank you for sharing your experiences and making us aware through the Trustpilot review. We apologise for the bad experience you had to face in regard to our service. We would like to take a look at this, so if you still need help resolving the issue, please email the UK/IE Trustpilot team at uktrustpilot@ups.com with the tracking number, delivery address, phone number, and reference number #6054115. Thanks, Daniel.
Kind courteous and professional delivery
I really like UPS because you can speak an actual person versus chat bots and the delivery was professional kind and courteous I was given a specific time slot that meant I could organise my day
17 April 2026
Unprompted review
Reply from UPS UK
Hi Karen. This is exactly what we aim for! We're so pleased that you find our services to your liking. Thank you for taking a moment to share your experience. We hope to be delivering to you again soon! 😀 -Laura.
Liars and morons.
17 April 2026
Unprompted review
Reply from UPS UK
Hi, I'm really sorry to hear about the bad experience you have had with UPS. Naturally, we would really like to look into this further. Can you please email our UK & IE team at uktrustpilot@ups.com, quoting case number #6054061? Please also include your UPS tracking number, full delivery address, and any other details you feel are important. Best wishes, Connor.
Item posted 2 days ago in Spain and…
Item posted 2 days ago in Spain and delivered today. Fabulous
17 April 2026
Unprompted review
Reply from UPS UK
Hi Robin. This is so great to hear! We are glad you are happy with how your delivery went, and we hope you continue to enjoy our services in the future. 😀 -Laura.
I've given up chasing...
I've given up. Paid a customs charge for something that was then immediately returned to sender due to a service issue. Promises of follow ups/escalation not followed through, and hours on the phone going nowhere. No longer worth my time and energy, so congrats, keep it, you win. AVOID!
17 April 2026
Unprompted review
Reply from UPS UK
Hi. We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number 6053935 by emailing our UK & IE team at uktrustpilot@ups.com. Many thanks, Laura.
All good
No problems so far at my new address. The driver has always been cheerful and courteous and delivery on time.
17 April 2026
Unprompted review
Reply from UPS UK
Thank you very much for your valuable feedback! We truly appreciate you taking the time to share your thoughts with us, and it means a lot to us to hear from you. 😀 We are looking forward to the opportunity to serve you again in the near future! - Connor.
Shocking Communication
Once again, UPS has failed us completely. Your communication has been virtually non-existent, and your customs clearance process is clearly not fit for purpose.
We have now removed all of our import business from UPS and moved it to DHL. The difference in service, responsiveness, and overall competence is on an entirely different level. Frankly, the contrast is staggering.
I provided all of the information required to clear this parcel yesterday, yet nothing has been done. There has been no clearance, no meaningful update, and, worst of all, no response at all.
I have to say that our experience with UPS has been consistently unacceptable. The lack of urgency, lack of accountability, and overall standard of service has been shocking.
17 April 2026
Unprompted review
Reply from UPS UK
Hi Jonathan. We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number 6053857 by emailing our UK & IE team at uktrustpilot@ups.com. Many thanks, Laura.
Driver followed instructions perfectly…
Driver followed instructions perfectly and delivered my signature required item to neighbour & left a note at my house. Great service 🤙
16 April 2026
Unprompted review
Reply from UPS UK
Thank you very much! We are absolutely thrilled to hear that you had such a wonderful and positive experience with UPS! It truly means a lot to us to receive your feedback. Kind regards, Raja 👍😀
Had a new iPad delivered to a Yeep…
This in edited review to say that UPS finally called me explain that they don’t give out Yeep codes once deposited in a yeep box but yeep do.
Even though I feel UPS could have told my that on day 3 and not day 7 I was pleased to have had Dan from the Southampton depot call me today and explain everything.
Lesson of the week is avoid Yeep.
13 April 2026
Unprompted review
Reply from UPS UK
Hi Gavin. Thank you for sharing your experience with our service on our Trustpilot page. We are really sorry that this has happened, and we would like to be able to support you. If you still need any help resolving this issue, please email the UK/IE Trustpilot team at uktrustpilot@ups.com with the tracking number, delivery address, phone number, and reference #6053296. Regards; Daniel.
Great service
Great service, very friendly and informed of any updates through our the process.
16 April 2026
Unprompted review
Reply from UPS UK
Hello Juanita. Thank you for the kind review! It's great to see that you've had a positive experience with UPS. Until next time!
Superb service
Very friendly and helpful driver...package delivered on time..noted my request to leave it in safe place.. excellent.
16 April 2026
Unprompted review
Reply from UPS UK
Hi Karl, thank you for the review! We love to hear when our drivers make such a positive impact. They are what make it possible for us to deliver what matters to our customers and keep their worlds moving. Until next time! -Raja 👍
On time, patient
On time, the driver was extremely patient with our lack of local language
16 April 2026
Unprompted review
Reply from UPS UK
Hello Tracey, and thank you for your wonderful review. We're pleased to see that our driver was professional and courteous. It makes such a difference when our UPSers go the extra mile, and that is why we aim to put the customer first in everything we do. Best regards, Daniel.
Well thought evri was bad these are…
Well thought evri was bad these are worse. Paid a fortune to send a parcel thats 30/40 mins away but had to be semt through courier as sold on Ebay and wouldnt allow collection also needed to be signed for. 9 days and no delivery attempt each day saying out for delivery each day nothing . Doesn't help that someone has to wait each day its a joke of s company. Phoning them gets you no where as its not uk people your speaking to your sent round in circles constantly. Stay clear
16 April 2026
Unprompted review
Reply from UPS UK
Hi Beverly. Thank you for sharing your experience with our service on our Trustpilot page. We are really sorry that this has happened, and we would like to be able to support you. If you still need any help resolving this issue, please email the UK/IE Trustpilot team at uktrustpilot@ups.com with the tracking number, delivery address, phone number, and reference #6052840. Regards; Daniel.
Very efficient service from the…
Very efficient service from the tracking info to the point of delivery. Great to see the driver was in a uniform which looks very professional.
16 April 2026
Unprompted review
Reply from UPS UK
Hello Martin. Thank you for the kind review for our service. We're pleased to see you were kept up-to-date throughout the transit of your package, and the driver presented as very professional. We look forward to delivering to you again soon! Regards, Daniel.
Two recent delivery's and they were…
Two recent delivery's and they were both great.
16 April 2026
Unprompted review
Reply from UPS UK
Hi there, thank you for the review! That's just the service we work to deliver for our customers. We're customer-first, innovation-led, and driven by the great people that make UPS what we are! Kind regards, Raja 👍😀
Reply from UPS UK
Hi. This is so great to hear! We are glad you are happy with how your delivery went, and we hope you continue to enjoy our services in the future. 😀 -Laura.
I deeply regret using UPS avoid at all cost
I deeply regret using UPS to send a simple letter to Europe. It has been an expensive, frustrating, and confusing ordeal from start to finish.
I initially paid for the delivery, including all the taxes and customs fees upfront. However, once the letter reached the UPS depot in the EU, they held it hostage and demanded an extra 20€ just to complete the delivery.
The "hidden fees" didn't stop there. Two days after paying that extra charge, I received another letter at my home address demanding an additional £40.
I am beyond angry with this service. It feels like a total scam. Save your money and your sanity—avoid UPS at all costs or you will end up paying double or triple what you expected!
16 April 2026
Unprompted review
Reply from UPS UK
We're really sorry to hear about your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #6052629 by emailing our UK & IE team at uktrustpilot@ups.com. Regards, Raja
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