UPS Reviews 

Waiting in line for someone to open doors. It is 10:13 as I type this

Genuinely cannot understand how they remain in business. Never once have they managed to deliver a parcel to my actual home address (in a major European city), they always leave it at a difficult-to-access pick-up point so I have to waste a lot of time picking it up (and for heavier packages this isn't even something I can do on my own). Their supposed "My Choice" option for changing delivery details is completely non-functional—does not actually register any of the packages sent to me so it's completely impossible to make any changes, nor do their instructions match up with the links currently available on any of the pages. Their online customer service is non-existent, making it time-consuming and difficult to resolve any issues. They're effectively charging for services (home delivery) they don't offer, and I would never, ever use them if given a choice—it's only forced on me by the companies that have apparently signed up with them for their deliveries, and I would strongly encourage everyone to please find literally any other courier on the planet.

Always bad. Always disappointing.

I paid 250$ for delivery of small item from USA total loss about 5000NOK, was supposed to get it on 23rd Desember, they wrote its delivered but it was delivered to the wrong door. I also had to pay import tax for delivery I didn't get. And now it's 20 February no delivery no money back!!! I feel scammed. I filed a claim and contacted them on phone, but I see it's just empty talking. Don't deel with this scam company.

Hopeless company!! they send bills/faktura for payment of mva/service fee with a due date thats already passed before they even post the bill!!! And if you purchase from a webiste that collects and forwards norwegian mva (in accordance with VOEC regs) UPS then tryes to charge you for MVA again!! they dont even understand the regulations and guidelines!! Plus they take for ever. DHL is much much better!

Every time I'm told UPS will be handling my shipping, I know I might as well just cancel my order.
I'm always told to either choose between a UPS access point, or home delivery, except UPS access points are several kilometers apart, and are an hour away from where I live. For some reason they can't just deliver to a post office or parcel box like every other shipping service.
Home delivery is useless too. The drivers will not call you to let you know they're about to drop your package off, and they don't have a means of entering apartment buildings like other shipping services do, so if they can't open your door, they won't deliver your package, causing you to have to wait several days to reschedule your delivery.

Useless service.

The driver can't figure how to get to my house, and instead of calling me they just return the package to the terminal.
What's wrong with a phone call?? And not the first time.
I will in the future refuse to use sellers only offering UPS as the shipment method.

Warning:

Avoid Using UPS in Norway
I’ve had an unbelievably bad experience with UPS in Norway. After paying £549 for an item, they claimed to deliver it to a vague location ("Hunndalen") but didn’t provide any specific details. Despite numerous calls, emails, and chasing every local collection point and post office, no one has my package, and UPS support has been completely useless.

They’ve failed to take responsibility, ignored my need for clear answers, and caused me weeks of frustration. If you’re shipping anything in Norway, avoid UPS—they’re unreliable and unhelpful

SCAM SCAM SCAM !! stay away!!

Unfortunately, UPS here in Norway appears to be an unreliable carrier. Their tracking page stated that they would deliver today, but when I called them, they don't know when the shipment will be delivered, as they have passed the job on to a Norwegian carrier.

I ordered a bass clarinet stand that shipped from Sweden. Weeks after my delivery I got a bill from UPS that was supposedly VAT tax not paid. I paid that ridiculous bill. Then I had ordered something that shipped from the UK. It cost about 100 NOK plus shipping. I got another bill for over 100 NOK. They claimed UPS paid some tax and added a handling fee. I refused to pay it. DO NOT USE UPS NORWAY!!! Be careful if you order online. Even after you pay for shipping and handling, UPS NORWAY SCAMS PEOPLE, by claiming that there were no taxes or some other BS!!! I will never use UPS Norway. I will pay extra for a company not to use UPS. I will never pay their scam fees again!

Dear UPS Management Norway,

I am writing to address a matter of urgent concern regarding the pick-up and delivery services provided by UPS, which are crucial to our operational success. The timeliness and reliability of your services directly influence our ability to meet our customers' expectations for prompt delivery.

It has come to our attention that more than 70% of the reviews regarding UPS services are negative. This is a troubling statistic that underscores the immediate need for improvement. Such a significant percentage of unfavorable feedback not only reflects on UPS but also impacts the businesses that rely on your services.

The essence of our reliance on UPS is the trust in your ability to deliver packages on time. Unfortunately, recent experiences suggest a disconnect between the service level promised and the service level provided. This inconsistency not only disrupts our operations but also affects our customer relationships and business reputation.

We acknowledge the complexities involved in logistics and delivery services. However, the commitment to service excellence must be unwavering. It is essential that UPS addresses these service shortcomings promptly to restore confidence among its clients.

Moreover, the importance of thorough and continuous training for UPS personnel cannot be overstated. Such training is crucial not only for enhancing service efficiency but also for ensuring that each team member can uphold and deliver the quality of service that UPS is known to represent.

We urge UPS management to take decisive actions to review and enhance your service protocols and training programs. Addressing the concerns reflected in customer reviews and ensuring consistent, reliable service are critical steps toward maintaining and strengthening the trust businesses place in UPS.

We are keen to witness and experience the improvements in UPS's service delivery. Our goal is to maintain a productive and positive relationship with UPS, founded on mutual respect and shared dedication to service excellence.

Thank you for your attention to this pressing issue.

Sincerely,

Mabel

They have rescheduled a pick-up 4 times already, different people give different information, sometimes they pretend they did not see the address correctly and they tried to pick up the packages at the destination address, other times they pretend they did not see the pick up scheduled at all in the system, now they tell me they can not see today's appointment for a pick up and it has to be rescheduled for after Easter, even though one of their operators told me yesterday that the driver was supposed to pick up the parcels today before 13:00. Disgrace, incompetence, lack of respect and total lack of structure (although this is very common in Norway).

Claimed they attempted to deliver a package without anyone ever coming to my house. Sent to a non-convenient pick-up point. Received an invoice about three weeks later and shortly after text messages telling me to pay immediately. Horrible service and communication. Avoid if at all possible.

I think that something is definitely wrong at UPS Oslo, once again I have been treated disgustingly as a customer.
Again, I found in the parcel tracking information that it would be sent back to the sender. The problem is that I didn't ask for the parcel back. They were informed by phone to leave the parcel at the collection point (MIX Rykkin). Apparently these gentlemen are not interested in delivering it to the recipient at all. I would like to point out that this is not the first time this has happened. I pick up quite a few packages from Amazon.com and local stores every year. Everything arrives without any problems if sent by Pitney Bovies, Fedex or DHL or NordPost or Posten. This is the third time the problem has occurred and every time the supplier is UPS. They write some nonsense that the address is unknown. and as always, after about a week they inform the tracker that the parcel cannot be delivered and will be sent back to the sender.
I'm tired of all this and I suggest that someone finally do something about this problem.
I will not call and ask them to kindly deliver me what I ordered and, moreover, I paid more for express delivery.
UPS workers in Oslo are the biggest mess.

Waiting for a pack from Amazon. UPS Oslo pretends that address is not good, they lie, they didn't even try to deliver it. My name, address and tel. nr. where at the entrance door. The UPS drivers lie and should be fired when they do not do their job. But some people take advantage of the job protection laws in Norway for not working. I will try to inform Amazon, Amazon should know that UPS Oslo is a mess and is not trustable.

I bought something online back in November. More than 3 weeks later I receive an invoice from UPS with 2 days deadline to pay, which of course is difficult in such a short notice.
I googled the issue, to my surprise I am not alone. Hundreds, if not thousands have experienced the same.
I pay the invoice some days after. Around a week later I receive a letter from a debt collection agency with additional amount. I ignore it because I already paid more than i week before.
Today, almost a month after I paid the invoice, I receive another letter from the debt collection agency with an even higher amount. The letter stats that if I don't pay the newest amount, there will be a legal issue and a payment note will be made on my credit.
My lessons learned, NEEEEEVER EVVVVVER again UPS. I will rather pay more and wait longer, if I have to avoid UPS.

Home delivery was not attempted. Delivery redirected to a place 40mins from my home. When trying to redirect to a more accessible point, UPS site freezes. When trying to contact UPS through their site, a proxy error appeared (with my message essentially deleted). Errors on so many levels, that you wonder if that’s a deliberate strategy, to just avoid any customer interaction?

My feedback? I will never use UPS Norge EVER again. Slow, no real idea where my parcels are. They use sub contractors so actually it’s Posten anyway. They have taken over a week to send something from Oslo to Ålesund. I could walk it quicker.

I am buying a lot of stuff online, and often you cannot choose the delivery service. With DHL it works every single time. With UPS, 90-100% of the cases, it does not work. Regular pattern: we are at home, we get a message they just tried to deliver the parcel and had no success, there is no car or person outside. The same repeats 2 days later, and then 4 days later. After that they ask some other delivery service to do it for them. I have contacted UPS customer support most of the times and the answer is always "we do not have a clue what happened and if we did, we could not tell you" (paraphrased). The worst was the last time, when they were unable to locate the address (though it has not changed for a long time), and after that just not even tried again. On top of this, they do not have delivery points (DHL has many), the courier does not call, and you do not get any phone or email address when the delivery fails. Honestly, it seems they are not even trying.