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At Uptown Furniture customer service is our top priority, which is why we'll do everything we can to help you find that PERFECT piece of new furniture for your home. With a wide range of styles available, you're bound to find something that suits your home.
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
1.9
13 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I'll give it minus 100 dreadful company was an replacement paid the difference delivery no show,no phone call to explain yep I've emailed,WhatsApp messages and phone call .....wait till they get investigated by consumer watchdog.......please avoid!!!!
DONT NOT BUY FROM THESE !!!!!
Gave my wrong measurements from what was delivered it’s much much smaller , have ignored all my appointments, delivery men tried to get me to pay more money than had been agreed , wouldn’t unwrap or take upstairs until I paid ! Turned up 2 hours later than the time slot I was given! AVOID AT ALL COST!!!!
Unfortunately we didn't ever receive one of the cabinets we ordered. The wrong parts were delivered to us THREE times! In the end the product we ordered became out of stock so we opted for a refund. We were not granted the refund until the wrongly delivered items were received back to Uptown Furniture months after we had paid for it. The one product we did receive was very bad quality, it arrived scratched and the drawers didn't fit. I mentioned this to customers services a number of times but my emails were ignored. I really wouldn't use this company to order anything again. A waste of time and money.
We where very happy with the couches, the delivery not so helpful but the couches more than make up for the poor service
Reply from Uptown Furniture
Hi Jared,
Thanks for leaving this review. While we're very pleased to hear that you're happy with the items that were delivered, we're hugely concerned about the issues regarding your delivery - especially considering that they've taken the review down to 3 stars overall.
I've written to you twice regarding this, and would greatly appreciate a reply so that not only can we try to improve your experience on this occasion, but also to help our other customers and ensure that they don't experience equally disappointing service from the outside couriers and delivery agents who we work with.
Thanks,
Marc
The team went the extra mile to help.
From start to finish the communication was exemplary.
The furniture is as advertised and I'm very pleased with my furniture.
Highly recommended.
Reply from Uptown Furniture
Hi Helen,
We're so glad that you're so happy with the furniture you ordered, and with the service that the team here at Uptown Furniture provided you - helping people find their perfect piece of furniture is what we love doing!
Thanks so much for the 5 stars - and I hope you'll be back to shop with us the next time you're looking for some amazing new furniture.
Marc
Furniture delivered quickly. Clear website re expected availability and delivery dates. Great communication regarding delivery and very pleased with the items we received
Reply from Uptown Furniture
Hi Cath,
Thanks so much for the 5 Star review - we're so pleased that you're so pleased with everything you ordered, and we hope that you'll be back to shop with us the next time you're looking for some amazing new furniture!
Marc
So pleased with our purchase thanks again Uptown Furniture. Great service
Reply from Uptown Furniture
Hi Hannah,
Thanks so much for the 5 Stars! And we're so happy that you're so happy with your purchase, and the service that you received from our team.
I hope you'll be back to shop with us the next time you're looking for an amazing new piece of furniture,
Marc
Great customer service . Would have been a 5 star if the table did not have a little flaw (chip on the extension piece) but to be fair , we did not inform the retailer of this as we needed the larger table and did not want to wait for a replacement .
Update 23 June
It was great to see that the review was acknowledged by the retailer bad unfortunately no one has ‘reached out’ yet
Reply from Uptown Furniture
Hi Bea,
Thanks for leaving your review - and I'm so sorry to hear that your item was chipped. I'll make sure one of our team reaches out to you, and I do hope that you'll be back to shop with us the next time you're looking for an amazing new piece of furniture.
Marc
My order took 3 weeks to arrive and, when it did arrive, one of the parts was not pre-cut properly.
Reply from Uptown Furniture
Hi Tom,
First of all I would like to say thank you for shopping with us, and that we're extremely sorry that you encountered issues with your order.
Typically we do state 2-4 weeks delivery on the item you ordered, and I'm sorry that this item was delivered later than the timeframe you had initially been provided.
I see that you've been speaking with Hannah, who has placed the order for your replacement part with the manufacturer of this product. They'll be sending you the replacement directly.
Once again, I would like to apologise on behalf of everyone at Uptown Furniture for not meeting your expectations on this occasion, and we'd like to offer you £50 off your next order by way of apology. I'll make sure one of our team reaches out to you with a discount code to use at checkout.
Marc
Marc and the rest of the team at Uptown Furniture have been a pleasure to work with as we have redecorated our house with their fantastic range of products. I am sure we will be back soon to purchase more! Many thanks Uptown Furniture!
Reply from Uptown Furniture
Thanks so much for the 5-Star Review, Rahul! It means a lot to us all at Uptown Furniture, and we're so glad that you're both happy with what you bought, and that you'll be back in the future.
Marc
Great quality. Great looking piece. And managed to build all myself with very little issue.
The prices could be slightly better labelled as many didn’t have any. But I managed to work it all out so was fine! :)
Reply from Uptown Furniture
Hi Hannah!
Thanks so much for the 5-Star review! We're so glad that you're so happy with your purchase, and that you were able to build it with ease.
I assume you mean that the pieces weren't labelled as well as they should have been as opposed to the prices? I'll make sure to speak to our suppliers to see if we can get that issue looked at for future customers.
Thanks so much for shopping with us, we hope you come back next time you're looking for an amazing new piece of furniture!
Marc
Excellent service
My order was delivered way sooner than I expected and my item is perfect
Would definitely use again
Reply from Uptown Furniture
Hi Terri,
Thanks so much for your 5-Star review! We really appreciate it, and we're so happy that you're so happy with the item you purchased, and with the service you received from us.
I really hope you'll be back to shop with us again the next time you're looking for an amazing new piece of furniture for your home.
Thanks once again!
Marc
The bedroom furniture we bought is of a high quality and looks fantastic ( albeit it took somewhat longer to build than suggested). The instructions were clear. Customer service were helpful and the deliver agent very efficient and polite. Highly recommended all round.
Richard ( Manchester )
Reply from Uptown Furniture
Hi Richard,
Thank you so much for the 5-Star review, and for being the very first person to review us! We're so pleased that you're happy with the items you bought from us, and with the service that our team has provided.
We're also extremely sorry to hear that the items took longer to put together than suggested - we'll be reaching out to you to work out what went wrong and where so that we can advise future customers better.
Thanks so much for this review once again, and I really hope you'll come back to shop with us the next time you're looking for some amazing new furniture for your home!
Marc
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