Upway Reviews 20,964

After receiving a Specialized Como 3.0 IGH with both tires having slits in sidewalls I contacted the seller. With some back and forth Upway made right by me by covering the entire cost of having them replaced with new rubber.

Happy with the Como and Upway too for coming to the plate and making things right.

3 bikes ordered, all with delayed/programmed deliveries. Upway team accommodating and helpful. And the bikes are great.

I was contemplating what to do with two e-bikes I have not been using but wanted to try to find one setup that worked for me. Up way me to easy to consolidate what I had and find what worked.

Everything was great. Communication was good. Shipping was on time. Bike is beautiful.

This is my go to ebike website from now on. I out an ebike in the cart to see my final price with shipping and taxes. Then I left the site and the next morning I had a text from someone from Upways. They checked in to see if I had any questions and I I was still interested in purchasing the bike. I was and he answered all my questions. I ended up purchasing the bike that day, Sunday. The bike showed up in Wednesday, fast shipping! Bike was in great shape and well packed. I will absolutely purchase from them again. The only downside is selection. If they don’t have what you want then I have to look elsewhere.

Buyer beware. I had a terrible experience with Upway and specifically a representative named Shon. I received a ~$9,000 bike with major, undisclosed carbon frame damage and a non-functioning dropper post—issues that should have been obvious during any legitimate inspection.

Despite this, Upway refused to take responsibility and instead demanded I pay to return the bike. When I asked for documentation of their so-called “50-point inspection,” they would not provide it and simply repeated their demand for a return.

This raises serious concerns about their inspection process and disclosure practices. At best, it reflects poor quality control; at worst, it feels intentionally misleading. I would strongly caution anyone considering purchasing from them.

very good 2nd hand products, revised and sent quickly. Very compétitive prices.

Quick & easy in obtaining quote and having the bike picked up at residence.
Payment was quick, but receiving payment could be a little smoother if JP Morgan didn’t make password creation so difficult

They listen to their clients

Upway is awesome.
Incredible bike selection,
Great system of alerts,
I was able to find the Bike of my dreams, I'm literally in love.
Fast delivery,
Lots of payment plans available.
Great great great

Unfortunately the wrong bicycle was delivered. But the aftercare customer service was great! It made the annoying process of returning the bicycle, waiting for the refunds and order a new one very clear and way less stressful. A genuine care for customer experience was felt. Thank you Leon.

Fast delivery, lots of accurate pictures. Description was OK but some technical details, suspension travel etc seem to be generic and incorrect but its easy to research the specific model elsewhere.
But the bike was just what I expected.

Delivery a tad late but everything else is good

Delivery was fast and in great shape. I liked the discounted price for a new bike also. The ride has a little getting use to for I've been pedaling my whole life. Ha And that's a long time

good selection and fair prices makes it easy to buy

Sending text messages in the middle of the night (3:00) and wake people in their sleep is the most stupid thing I ever experienced. Warning: do not communicate your mobile phone number to Upway !!!!!!!!

1/ it tooks a month for delivery and despite you reimbursed the fee, it is quite surprising
2/the bike arrived with minor scratches all over and a twisted front luggage holder. The bike was wrapped un in wrapping plastic, no cardboard, no protection at all, hence the marks and scratches
3/the support was reactive and helpful

Great choice, great service, great prices

Amazing. The bike is perfect, highly recommended.

Bike is amazing but maybe the speed of despatch meant that some errors were made, for example by not including the fit e-bike card with the bike so I had to find a local dealer to programme the card. Also a pedal stalk fell off the bike after only 100km during a long ride. Waiting for that to be dealt with. Also the time for upway support to respond is very slow when you have issues I don’t think up to 16-24 hours is helpful.
Previous experience of another bike purchase was better.
Overall the bikes are excellent price but attention to detail before and during despatch are needed.