Upway Reviews 21,161

Perfect service : quality, delivery and lrice

Excellent site

++
Site is great
Order Follow-up is ok, support is answering to customers quickly
The bike I bought correspond to the description
Many bikes available
Quality of all components hat have been replaced
Quick and secure delivery from shipment to receipt
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From order to shipment I had to wait 10 days , I would have preferred 5 !

I got a great deal on a bike. Can't really complain.

All pictures online show the bikes true condition and represented what l received. Shipping container and packaging was well done. The online tech notes were accurate. The interactions (email) with everyone were spot on. They adjusted my delivery date to match my needs. Awesome experience, love the bike.

Bad delivery service. Package completely destroyed. Some scratch on bici due to delivery service

Very goo experience. Purchase process was great

Easy purchase, fast delivery. The bike I ordered was as described and working well.

Fast delivery, no problems with the product and everything working well

Overall the experience has been very good. The bike went together fairly easy. Looked good and fit well based on the measurements provided.
I took the bike on the test ride and I am concerned about the amount of noise coming from the electronic assist/ motor.
Ad stated that bike was new, and had 38 miles. The computer shows 883km.i don’t know what to do at this point about the motor noise but will likely take to a local bike shop.
Please advise what other steps I should take.

I finally bit and bought an ebike. I prob could have gotten a better deal on Craigslist or eBay or fb marketplace. But this one comes with a year warranty. I have already had to contact them for silly things like how to attach the light that was dangling. Or how to turn the light on. Or why the seat was so bent? All figured out either by myself or was told the seat was to relieve genital fatigue. ;) I love the bike. I think I got a good deal. I was disappointed to see that the front fender was zip tied on and it was not represented very well in the pictures-kinda like they were trying to hide it? But I’m getting a replacement hopefully. It’s a foreign bike company. But that’s what I get for not researching super well. I also loved it was a used bike. More environmentally responsible.

I feel like I purchased a lightly used high end mountain bike for a standard mountain bike price. The pickup was painless, and I am thankful to live in the LA area. The selection process was easy, and I have been looking and waiting for the last 18 months for the right bike.

The whole exp was great, just as advertised. In very happy with my e-bike.

Great bike at a good price. Delivery tines are poor and one pedal broke on the first outing but the main bits, motor and battery are very good

Excellent experience!
The bike, the packaging, the delivering schedule and the technical advices are perfect.

The lower than lowball offer put Upway in the bottom-feeder class. Offered 25% on a bike that cost 2k, in immaculate condition, 8 miles. Upgrages of $600 totally disregarded. But, the process of getting an offer was quick.

Good quality of bike, good price , delivered on time, and well informed beforehand . problem with the box damaged and the front light totally broken, but immediately reimbursed as i needed to buy another one.

The Aventure 3 bike that I ordered arrived in near-new condition and was packaged even better than Aventon packs their bikes when new. Thats saying a lot, because Aventon did a great job with the last bike I ordered from them. The process from Upway was veery easy, the shipping was quick, and the pricing was good. What more could you want?