UQUAL Reviews 819

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to explain complex processes clearly and make interactions pleasant. The customer service is frequently described as exceptional, with many appreciating the personalized support and guidance received. The overall service and user experience are also highly regarded, with people finding the platform easy to navigate and the process effective for improving credit scores. However, some customers also noted issues with payment, specifically billing discrepancies and difficulty stopping payments after canceling services. A few other people also felt that the customer service was disappointing, mentioning slow replies or conflicting information from different agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Service

Users describe positive interactions with service. Many customers praise the friendly, kind, and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of... See more

Payment

Reviewers express strong dissatisfaction with the payment process. Many customers report issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan did an amazing job at explaining in detail how this whole process works. I’m new to this and she was beyond patient and helpful, answered all questions and provided me with more knowledge! Defin... See more

Company replied

Rated 5 out of 5 stars

The greatest part about my experience with my call today was how Anthony (Jaxx) was so attentive and informative about the process and status of my credit progress. He guided me through every step of... See more

Rated 5 out of 5 stars

I called Chris, my favorite Readiness Coach today. My husband & I are in the beginning stages of removing things from our credit reports so we can buy a home soon. I had a slight concern on my Trans... See more

Rated 5 out of 5 stars

The credit coaches who actually get you in the game! I needed to prepare to purchase a home and had very little credit to work with and a score you would NOT be proud of. 10mos later my report is clea... See more


Company details

About UQUAL

Written by the company

Your path to loan approval starts with UQUAL!

Using our easy-to-use website and expert 1 on 1 coaching, UQUAL helps you overcome roadblocks in the way of getting approved for a loan.

UQUAL helps you get into a loan by:

1. Providing you with an Action Plan showing you steps that you can take TODAY to improve your lend-ability.

2. Working with you to get better interest rates by showing you ways to pay down your debt the best ways possible.

3. Giving you tools, resources, and coaching to master your credit for a loan.

4. Providing a view into your finances by pulling all of your accounts into one location so you can save more for a down payment.

Take the first step towards loan approval and financial freedom with UQUAL!

Get started with a FREE consultation by calling (833) 49-UQUAL or visiting our website! Where the least we can do is give you FREE advice and a better understanding of your financial situation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I don’t recommend this

I don’t recommend this. I never get any updates. Costumer service sucks. I called them amount before my payment to cancelled and them refused to cancel because I have to make another payment. Them just care about your money not to fix your credit. I called to my bank to kot to let them take my money anymore.

21 October 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We honored Martin's request to shut down his account on 9/23. He was advised of our arrears billing policy and was already into his next billing cycle when he requested to cancel which means he has a final payment to close his account in good standing. He was also sent an email on 9/23 stating his account is in the process of being shut down when his final payment processes. We have attempted to reach him after this review, but have not heard back. We will be here waiting for him if he needs further clarification of his final payment or would like to find some other arrangment.

Rated 1 out of 5 stars

No commucication from Uqual

I have been calling and leaving messages for days without receiving any response. It's impossible to talk to anyone, no matter what time I call. I cannot recommend this company to anyone. Once they have your money, there is no further communication. I will be canceling my service.

10 October 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We were able to connect with the client and helped figure out the communication issues she was having. After clearing up the misunderstanding we are happy to report that she has decided to keep her account open at Uqual.

Rated 5 out of 5 stars

Chris was great

Chris was great! He was super helpful , very knowledgeable. I love i’ve had a great experience and i highly reccomend!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, very well spoken, and very knowledgeable. And very relatable. Donnie is your guy.

8 October 2025
Unprompted review
Rated 4 out of 5 stars

Great Coaching and Tools

UQUAL gave me the guidance I needed to feel confident about applying for financing. Their platform made it easy to see all my accounts in one place, and their coaches showed me practical strategies to improve my credit score and lower my interest rates. Thanks to their help, I’m in a much better financial position.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

He was great

He was great, please pay him more. He explained everything to a tea. I now have a better understanding with the platform navigation as well as where my credit currently is. All thanks to him.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I have had great experiences with Desiree Dallas

I have had great experiences with everyone I had dealt with while using this credit repair company but today I had the pleasure of Desiree Dallas and she was very helpful and informative..she answered my questions and explained things to me I didn't understand.. definitely recommend if you need help like I did .

2 September 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it zero stars I would

If I could give it zero stars I would. UQUAL failed to provide sufficient updates, and my attempts to reach them were consistently directed to voicemail, despite no issues on my end. I reached out to management via email, but they never initiated a call to address my concerns, insisting I contact the UQUAL number instead. Interestingly, when I expressed my intention to cancel my subscription, their calls suddenly came through. Overall, this experience felt like a waste of both time and money, and I cannot recommend their services.

Update 9.16.25. This is a reply to UQUAL's response. Although I wasn't a client, my husband was. I set up the account and I was paying the bill. Therefore, I was well aware of what was not happening from this company. I canceled my subscription and would never renew it.

27 August 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We never like to see a client walk away disappointed and would love for our client relationship manager to connect with this individual to get a better understanding of all the problems they encountered while in our program. Unfortunately, we do not have any clients, current or completed, by the name of "Treva," so we have asked Trustpilot to reach out to this individual for their contact information so we can help resolve their complaint.

Rated 5 out of 5 stars

Worthy investment in one’s self

Uqual has been a pleasant experience this far though I must admit I was skeptical at first. They have consistently been going about getting bad things disputed and removed from my wife and I’s credit report. We’ve seen a 50+ point increase since beginning with them in February of 2025. Most recently I spoke with Donnie, a Loan Readiness Coach, who filled me in on the progress that has been made on our behalf. He was able to answer my questions and seemed to be very patient with me as I worked through the information he was giving. All in all I would certainly recommend them to anyone looking to get their credit in shape for home buying.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Chris

Chris, explain everything in detail he went above and beyond . Very pleased with your services you all doing an amazing job

28 August 2025
Unprompted review
Rated 5 out of 5 stars

My name is Lee Gatewood

My name is Lee Gatewood.
My experience with Chris was very special. He gave wonderful customer service and addressed all of my concerns. A very important member of the Uqual team.Thank you Uqual!!
Great birthday gift today!!

28 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look