I contacted Urban Billing for the first time today. I spoke with a kind and lovely gentleman called Judah. Judah was incredibly helpful regarding my request and also took time to explain w... See more
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-5 would be my rating If there was a -star option. I made an enquiry for a utility quote and the next thing I know I have a bill for over £600 and Bayliffs at my door. I can’t believe a national comp... See more
Yves was very understanding. I had a good quote but it included a broadband item. I did not want to include broadband. Yves responded swiftly and I got a new quote without broadband; still very comp... See more
Company replied
I don’t normally leave reviews but Yves was so helpful, kind, calm, polite and solution focused that I must praise him for his level of customer service. Thank you Yves!
Company replied
Company details
Written by the company
At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, transparent service tailored to your needs. We’re committed to making life easier for renters and homeowners alike, no more juggling multiple providers or chasing due dates. Everything is managed under one roof, with clear pricing, flexible plans, and dedicated customer support. We also believe in doing our part for the planet. That’s why we’ve partnered with Ecologi to support reforestation and carbon reduction projects, helping us move toward becoming a carbon-neutral company by 2025. Whether you’re a student, young professional, or a busy family, Urban Billing is here to help you stay in control, save time, and live more sustainably.
Contact info
United Kingdom
- 0808 164 6428
- hello@urbanbilling.co.uk
- urbanbilling.co.uk
3.6
Average
27 reviews
Replied to 77% of negative reviews
Typically takes over 1 month to reply
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I contacted Urban Billing for the first…
I contacted Urban Billing for the first time today.
I spoke with a kind and lovely gentleman called Judah.
Judah was incredibly helpful regarding my request and also took time to explain what Urban Billing means and how it works. I appreciated that as it was my first point of contact via a Telephone Call (after applying on line) with the Company - as it had been recommended by my lovely new Estate Agents - Raines Estate Agency - so I wanted to know more about it.
I enjoyed chatting with Judah who went over and above. A true asset to the Company
Glad I have the opportunity to pay one Company instead of paying several Companies for my Energy and Water Bills. So a great concept
13 April 2026
Unprompted review
Reply from Urban Billing
Hi GI,
Thank you so much for your thoughtful and detailed review!
We’re delighted to hear that your first experience with Urban Billing was such a positive one. Judah will be especially pleased to know that you found him kind, helpful, and informative
We truly appreciate your kind words and will be sure to pass your feedback on to Judah.
Best Wishes,
Urban Billing
-5 would be my rating If there was a…
-5 would be my rating If there was a -star option. I made an enquiry for a utility quote and the next thing I know I have a bill for over £600 and Bayliffs at my door. I can’t believe a national company are so blatantly fraudulent. I am contacting the ombudsman, police , my mp and national news media outlets to highlight this.
12 March 2026
Unprompted review
5 Stars
Really easy sign up process and everything was set up in time
12 February 2026
Unprompted review
Disgusting company!! STAY AWAY!!!
Honestly do not know where to start, got a quote online and thats as far as I went and they actually took the bills over when I never actually wanted to go ahead with anything. Recently struggled with my finances and was put into a debt solution. Urban billing have been notified of this and I have had nothing but issues since, No contact regarding it, I had to submit a formal complaint for then to actually do something, got told I would hear back from their credit control team and never did, I have been having threatening emails since them and every time I do I email back, and once again no Answer, Called multiple times and most of the time they never pick up and call goes silent and then disconnects. And then yesterday I get someone come out to my property to discuss the balance even though it was in my debt soulutionand they cannot legaly touch me for me and try and charge me £60.00 for coming out. Absolutley disgusting company, leaving as soon as I can and will never return, customer service is shocking at this place
1 December 2025
Unprompted review
Reply from Urban Billing
Hi Gary,
We’re very sorry to read about your experience and the distress this situation has caused you. We take concerns around account setup, debt solutions, and communication extremely seriously. It’s never our intention for a customer to feel unheard or pressured, especially when they’ve made us aware of financial difficulties.
If you are currently in a formal debt solution, this should absolutely be reviewed in line with the appropriate guidelines. We would really appreciate the opportunity to investigate this fully, including how the account was set up, the communication you’ve received, and the visit you’ve referenced.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your full property address and any supporting details. We will ensure this is escalated to a senior member of the team for urgent review.
We are committed to resolving issues fairly and transparently, and we hope we can work with you to address these concerns as quickly as possible.
Best wishes,
Urban Billing
Yves was very understanding
Yves was very understanding. I had a good quote but it included a broadband item. I did not want to include broadband. Yves responded swiftly and I got a new quote without broadband; still very competitive. Every service was connected instantaneously. All in all, it was a very positive experience.
28 January 2026
Unprompted review
Reply from Urban Billing
Hi Mustafa,
We really appreciate you taking the time to share your experience, and we’re glad Yves was of help with sorting out your Urban package.
If you ever need anything else, we’re always here to help.
Best Wishes,
Urban Billing
I was facing issues with a refund and…
I was facing issues with a refund and was put in touch with Yves. He was a great help and expedited my refund process pretty quickly.
22 January 2026
Unprompted review
Reply from Urban Billing
Hi Nupur,
Thank you so much for your kind words! We’re really glad Yves could assist you and speed up your refund.
If you ever need anything else, we’re here to help!
Best Wishes,
Urban Billing
I don't normally leave reviews but I…
I don't normally leave reviews but I think people need to know that this company are very obviously fraudulently creating accounts and frightening people into believing they own hundreds of unpaid bills! Absolutely appalling behaviour and zero proof of any contracts or agreements made. I just want people to know and to challenge them.
I have also reported them to the ombudsman.
26 January 2026
Unprompted review
Reply from Urban Billing
Hi Chantelle,
Thank you for taking the time to share your experience. We’re genuinely sorry to read how distressing this situation has been for you. We want to reassure you that Urban Billing does not create accounts fraudulently, and we take allegations like this very seriously.
If there has been any confusion or error regarding the account at your property, we absolutely want to investigate this thoroughly and provide you with clear information and evidence relating to the account. We understand how concerning it must feel to receive communication about charges you believe you’re not responsible for, and we’d really appreciate the opportunity to review this properly for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint”, including your full property address and any relevant details, and we will ensure your case is prioritised and reviewed as a matter of urgency. Alternatively, you can respond directly to our information request via Trustpilot.
Our aim is always to resolve matters fairly and transparently, and we hope we can clear this up for you as quickly as possible.
Best wishes,
Urban Billing
The customer service team demonstrated…
The customer service team demonstrated exceptional responsiveness in promptly investigating and rectifying an unauthorized billing error following my complaint. The unauthorised account was successfully closed, and the bill was canceled in a timely manner.
21 January 2026
Unprompted review
Reply from Urban Billing
Hi Shirley,
Thank you for your thoughtful feedback! We’re proud that our customer service team could quickly resolve the billing issue and make things right. Your satisfaction is our top priority, so please don’t hesitate to reach out if you need any further assistance.
Best Wishes,
Urban Billing
Yves was Great in handling my problem.
Yves was Great in handling my problem.
Thanks Yves
15 January 2026
Unprompted review
Reply from Urban Billing
Hi Peter,
We really appreciate you taking the time to share your experience, and we’re glad our team could support you so well.
If you ever need anything else, we’re always here to help.
Best Wishes,
Urban Billing
Shocking
Shocking, tricked into signing up and now receiving treating emails.
1 December 2025
Unprompted review
Lots of miscommunication.
Not very understanding of individual circumstances. Not good communication with other staff that I have already spoke and made an agreement with. Giving lots of different answers so not sure which one to listen to.
16 December 2025
Unprompted review
Reply from Urban Billing
Hi Summer,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Great customer service experience
Great customer service experience. Wonderful reception, effective communication and swift recommendation and solution to my inquiry. Overall 10/10
8 December 2025
Unprompted review
Reply from Urban Billing
Hi Daniel,
We really appreciate you taking the time to share your experience, and we’re glad our team could support you so well.
If you ever need anything else, we’re always here to help.
Best Wishes,
Urban Billing
Worst company i have ever used…
Worst company i have ever used, recommend to stay away!! Constant charges, no solution. They have taken money out of my account without authorisation.
2 December 2025
Unprompted review
Reply from Urban Billing
Hi,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Great service from Yves
I don’t normally leave reviews but Yves was so helpful, kind, calm, polite and solution focused that I must praise him for his level of customer service.
Thank you Yves!
26 November 2025
Unprompted review
Reply from Urban Billing
Hi Sarah,
Thank you for taking the time to share your experience. We really appreciate it, especially as you don’t usually leave reviews.
We’re delighted to hear that Yves was so helpful and supportive, and we’ll be sure to pass your feedback on to him.
Best wishes,
Urban Billing
He was very helpful and very good and…
He was very helpful and very good and polite and knew what to do, I was very satisfied how he sorted it out for me .
21 November 2025
Unprompted review
Reply from Urban Billing
Hi Cora,
Thank you for taking the time to share your experience. We are delighted to hear that our team member was helpful, polite, and knowledgeable, and that your issue was resolved to your satisfaction. Your feedback is greatly appreciated and encourages us to continue delivering excellent service.
Best Wishes,
Urban Billing
I recently contacted Urban Billing…
I recently contacted Urban Billing regarding the closure of my account, and I was assisted by Yves. Even though my interaction with the company was brief, Yves handled everything with professionalism, clarity, and genuine politeness.
He confirmed my account closure quickly, apologised for any inconvenience, and made sure I wouldn’t receive further communications. What stood out most was his friendly, personal approach and willingness to go the extra mile.
If more customer service reps were like Yves, dealing with companies would be a lot easier.
Thank you, Yves, for your excellent support!
18 November 2025
Unprompted review
Reply from Urban Billing
Hi Amojo,
Thank you for taking the time to share your experience.
We’re thrilled to hear that Yves provided such professional, clear, and friendly support while handling your account closure. Your kind words about his personal approach and willingness to go the extra mile mean a lot, and we’ll be sure to pass them on.
We appreciate your feedback and are glad we could make the process smooth and straightforward for you.
Best Wishes,
Urban Billing
Yves at Urbanbilling
Yves at Urbanbilling, is an a truly outstanding individual, that meets the customer's needs promptyl and efficiently, to ensure a smooth set up of all your bills, broadband etc in one place. I truly enjoyed dealing with Yves and his/her level of professionalism.
18 November 2025
Unprompted review
Reply from Urban Billing
Hi Sophia,
Thank you for taking the time to share your experience.
We’re delighted to hear that Yves was able to provide prompt and efficient support, making the setup of your bills and broadband smooth and straightforward.
Your kind words about his professionalism mean a lot, and we’ll be sure to pass them on.
Best Wishes,
Urban Billing
Yves is very great
Yves is very great . He has good qualities of customer care. I highly recommend him
He is suitable for his role.
Regards
Regina Mujuru
Customer
18 November 2025
Unprompted review
Reply from Urban Billing
Hi Regina,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Yves provided such great customer care, and we’ll be sure to pass your kind words on to him.
Best Wishes,
Urban Billing
Great customer service
I would like to express my appreciation for the excellent support I received from Yves at Urban Billing’s customer service team. At first, we had a few back-and-forth emails while clarifying the issue, but once Yves fully understood the problem, she was absolutely spot on. She provided me with all the options I needed to resolve my direct debit issue, and she followed up diligently, ensuring that everything was completely sorted out.
Her professionalism, patience, and persistence made a real difference, and I truly appreciate her effort in seeing the matter through to resolution.
I would also like to mention Katie, who was very helpful and supportive during a phone call related to the same issue.
Overall, both Yves and Katie demonstrated outstanding customer service and genuine care for resolving customer concerns.
12 November 2025
Unprompted review
Reply from Urban Billing
Hi Femalyne,
Thank you for taking the time to share your experience.
We’re pleased that Yves and Katie were able to resolve your direct debit issue and provide the support you needed. Your kind words about their professionalism and care mean a great deal to us, and we’ll be sure to pass your feedback on to them.
We’re also glad that everything was handled efficiently. Thank you again for your feedback, and please don’t hesitate to contact us if you require any further assistance.
Best Wishes,
Urban Billing
The customer service advisor was very…
The customer service advisor was very polite really helpful yves resolved the situation for me as quickly as possible .
11 November 2025
Unprompted review
Reply from Urban Billing
Hi Amanda,
Thank you for your lovely feedback. It’s great to hear that our team made things easy for you and that Yves was able to sort everything out quickly.
We really appreciate you sharing your experience.
Best Wishes,
Urban Billing
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