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Urbanbreeze Reviews 78

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TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with their orders, frequently stating that items were never received, even after waiting for several months. People often mention that the tracking information provided was unreliable or inaccurate, showing statuses like "clearing customs" indefinitely or indicating delivery of a very lightweight item when a large product was expected. Reviewers also express dissatisfaction with the delivery service, citing long delays and non-delivery of purchased goods. Communication from the company is consistently described as poor, with emails going unanswered and no alternative contact methods available. Furthermore, some customers reported issues with the website's functionality, such as links disappearing or the site becoming inaccessible after an order was placed.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with the ordering process. Many consumers report never... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report not receiving their ordered... See more

Product

Reviewers express strong dissatisfaction with product delivery, frequently reporting that they never received... See more

Website

Clients share negative opinions on the website, with many reviewers reporting that the site and tracking... See more

Response time

People report negative experiences with response times. Many customers indicate that their emails go... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a robobot hoover July 27th ish, received obligatory email to track but like other people it stuck on clearing customs. Emailed & got answer that it would take a little longer(!) than expected.... See more

Rated 1 out of 5 stars

Just Awful. Placed an order on May 1, 2025 (over 12 weeks ago) and I haven't not received my items yet. It's ridiculous. Have contacted them (by email because no phone number to be found) multiple tim... See more

Rated 1 out of 5 stars

SCAM DO NOT ORDER I ordered a sofa bed I haven't received nor have I received my money back I have contacted them but I have had no reply you can only contact by email as there is no phone number it... See more

Rated 1 out of 5 stars

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through t... See more

Contact info

1.2

Bad

TrustScore 1 out of 5

78 reviews

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Rated 1 out of 5 stars

I ordered a couch for $109.95 and…

I ordered a couch for $109.95 and received a cheap bracelet. When I inquired where is my couch, they simply said it was a gift for the shipping delay. When I tried to open their website to track my couch as they instructed me to, their website is no longer up!!! DON'T BUY FROM THEM!! IT IS A TOTAL SCAM!!

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Never received the item

Never received the item. Tried to contact on numerous occasions and they didn't even have the decency to respond. I am now almost £70 out of pocket with nothing to show for it. This company is a complete scam

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent shop

This company is a scam I ordered a sofa on 20.07.25. Nothing has arrived so far. About 3 weeks ago, it was written that the order had reached its destination country and I still have nothing. They also don't respond to emails, it's a scam. I lost my money. Adds updates. Today 12.10.25 no longer has contact, the site no longer opens.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an item over 3 months ago from…

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through them. I’ve never had such a horrible experience and unprofessional customer service. They send me the same email word for word when I email them regarding my package. They also will not give me a refund. This site needs to be stopped and shut down immediately for stealing people’s hard earned money. Please do not order from these scammers. You might as well flush your money down the toilet!

28 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER… THIS IS A SCAM

DO NOT ORDER… THIS IS A SCAM
Same as other reviews.. ordered two chairs and received some cheap bracelet in post, no return address or name. Tracking is a lie always saying waiting on customs clearance.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Order didnt arrived

Order didnt arrived. Total scam. Message them about the order but no response. Just hope they get their karma real bad for taking people's money. I wish I can give negative 0 for feedback I would

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars. Total scam! Order a foam armchair 1 July, nothing until end of September. The so called real time order tracking is a scam. Received a shitty bracelet in unmarked envelope that I can’t event trace back to Urban Breeze. Can some charity law firm please take them to court.

18 September 2025
Unprompted review

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