urbancouch.in Reviews 15

See if I could give no stars I would.I received a sofa well it looked second hand too be honest.Honestly you have no idea how bad this was,it was wrong colour well it was a few colours and all different colours off zips on cushions absolutely disgusting.It was also damaged in few places just the worst and also treated the worst..I contacted them straight away even when the delivery driver was there but refused too take it away after giving them the money,honestly I feel stupid too be honest.you can’t even speak with anyone it’s all on WhatsApp but he refused too do anything and all I got was rudeness he even says they were laughing at the messages I was sending but that’s not all the stupid delivery driver caused severe damage too my property one off my pillers outside and nothing and he admitted it too me in a message saying how sorry they were,sorry isn’t good enough.I am now dealing with trading standards but they can’t locate them so please if anyone knows we’re they are can they please let me know 🙏 I don’t know how they can treat people like this. It’s causing lots off problems between me and my partner about being stupid buying something on instagram but I buy a lot on line but this is something else..I’m £1300 for corner sofa and it’s going too cost me another £2000 for damage too my property it’s just not fair..So PLEASE DO NOT BUY FROM THIS COMPANY..I’m sorry that other people have gone through the same thing, but again if anyone knows we’re they are can you please do the right thing and name address off we’re there trading..Thank you

Urban Couch is a complete fraud company. Aman and his brother are frauds of the first order. I had ordered a couch from them which they had promised to be delivered by the 25th of October 2022, after I made the payment, the phones were switched off and not reachable. I subsequently emailed them to which I received a reply that your couch is on route and will be delivered by the 6th of November. Suspecting that something was not correct, I sent someone to the address mentioned on the wesite(which now is not reachable too) to only to find that there is no one and nothing by the name of Urban Couch there. I immediately sent another email to Aman to which he replied that the couch is no route.... I had asked for the transport challah etc but have not received any reply as yet. I have finally sent a email threatening to take him and his brother to court. If anyone knows of their whereabouts please let me know. These two need to be taught a lesson. I would suggest to all reading this review that please be very careful of these fraudsters.

Amarindar Singh Chopra

Fraud, they will deliver a wrong product if you're lucky and then disappear.

Good job i received a good product thank you urban couch

I ordered a Sofa at the end of November 2021. After a lot of back and forth, the sofa was finally delivered in January. The product I received was of different dimensions, had missing parts and was shoddily finished. They said they'll return the product and assured that someone will pick it up.

No one picked it and they stopped responding to my calls and messages. I had to approach the legal route and am in the process of filing a complaint against them and am sending a legal notice.

In general, they keep lying and making false promises. The quality of their customer service, as well as the actual product I received was extremely shoddy. They are completely unresponsive and don't listen to problems, at all. Please beware.

This is fraud company, never buy from urbancouch. The will never receive the call and the number provided at their website is not legit.. and their chatbot works only for new customers as in once u make booking then nobody will reply back to your chat unless you try to chat with a new device (phone or laptop).
The promised delivery date was September 16, till now I haven't received it
Never buy from this fraudulent company .
It has been a nightmare dealing with them. I have been asking for shipping details, they will never reply back below is my order id
#080901073 , if any one from urbancouch read this.

Best deal. Had royal experience with services. Keep it up.
Thanks

Very nice .. same as pic very satisfied .. will buy from here again

They need to spruce up customer unteraction for delivery coordination

I had booked sofa and centre table with promised date of delivery by 07 Oct 2021. It has not been send till date and no response for the delay is provided. It is a fraud company. Beware of these cheaters.

This is fraud company. They havent delivered the product nor they are responding over calls and emails. Never buy from urban couch.