Urban Evolution Property Management Reviews 

My daughter rented a room on The Exchange throughout the year she had many issues with hot water wifi,leaks and she complained yet nothing was done to rectify ot and after leaving they find minor issues like dust particles,mark on wall and deduct half the deposit without any proof,i will be taking this matter up legally as what there doing is clearly illegal.

I wish there was a way in which I could give less than a star. If you appreciate your money, time and mental health do not–under any circumstance–get in touch with urban evolution. My partner and I have been trying to rent a studio in Wholestone Square since the second week of July when we started exchanging emails with agent Torren Hevingham, whose lack of empathy and humanity should be highlighted. We provided them with immediate replies when Torren would reply every three days if we were lucky. We managed to pass the referencing with The RightMove and we secured our studio by paying for this fee. Torren would be promising she would send our contract on the following day: this never happened. At first she told us that we could start living in the studio on the 20th of August. Then, two days before, she told us that we had to move in on the 24th August –of course she left us homeless and having to find a temporal place in the meantime– on 23th of August she promised us she would give us the keys of the studio on Friday 25th. This never happened. She left us all weekend and bank holiday without a place to stay. Today, it is the 30th of August and we have not received a reply on her part not on the part of urbanevolution's instagram, where I was left on read. It is safe to say at this point that this company is a scam. My partner went three times to their headquarters: no one was there. We tried to find a phone number (even asked the right move for this), there is no phone number. The level of anxiety and uncertainty this company has caused will never be compensated, not to mention the playing around and their Machiavellian scheme to rip off not only me but loads of people who are speaking against them on their instagram. There is nothing I can do other than write this review in case it helps more people and I prevent them from doing business with this ghost, inhumane and absolute joke of a company.

My brother vacated his Queensland place accomodation in Liverpool on the 10th of July and requested for the deposit on DPS website on the 24th of July. Ever since the status has been awaiting landlords response. This company has not been replying emails and we have not gotten the deposit. He has left the accomodation for over a month and requested deposit for almost a month to no avail. I believe it is very unprofessional and terrible to refuse to release the deposit with no proper explanation. All we get is silence and lies! We need the deposit back! !

Ross G has a great attitude and always goes above any beyond to help.

Ross G, Goes above and beyond. Polite, helpful always a smile on his face.

This company has taken my sons money and RIPPED HIM OFF
HE PAID A HOLDING DEPOSIT AND THEN THEY DIDNT DO THERE JOB

Hi Abby yet another load of rubbish the application WAS completed can you just send all monies back before we take legal action
AND TAKE THIS FURTHER
We did not receive any communication from Rightmove plus we asked another agency whotried to get some communication from rightmove to no AVAIL
STILL SCAMMED

Mia and Allison are brilliant at there jobs and they are very kind of a morning when I see them
Thanks Mia and Alison

The lift in Norfolk House was broken for 3 months when I moved in, it's broken several times since then and as a resident on the top (8th) floor that means I am climbing 16 flights of stairs several times every day. The company don't seem to have any concern for anyone that may struggle to use this amount of stairs due to health issues etc.
Another issue is that the water pressure can be terrible, on several occasions the shower has just completely stopped running while I am in the middle of using it....not ideal at any time but especially when you've climbed several flights of stairs at the end of the day. For the amount of rent everyone is paying to this company there shouldn't be this many delays in fixing the issues.
All the 5* star reviews are of the cleaners too who have actually been going around asking tenants to leave good reviews for them on here...hmm...

Mia and Alison great cleaners in Norfolk phase 1.

Allison is a lovely lady - Norfolk house and gym always feels clean. Kept in an excellent condition. Happy resident

Mia and Allison are very professional at there job , everywhere is immaculate and it smells so fresh walking Into the building. They are always happy to help
Thanks Mia and Allison

Found Alison and Mia to be fantastic people. Happy all the time and leave the building spotless. No problem is too much and always sorted to a high standard.

I live at the Artesian, and I cannot be any happier with the services that they provide, nice social room, great gym, awesome cinema room and handy laundry ammenities, ontop of that the staff are a delight aswell, Alison and Mia the cleaners are always pleasant and hard working to keep the place clean and tidy

Mia is absolutely brilliant and really helpful . I have just used the washing machines at Norfolk one and they have been deep cleaned by Mia and they smelt so fresh as always
Thank you Mia

Mia and Alison lovely girls to speak to and they always do a great job of keeping our communal areas clean

Norfolk house phase 1 has the worst facilities ever. Accessibility does not even cross their minds as the one lift of an eight story building is always broken and there is never any urgency to fix it, the washers and dryers are rubbish as clothes come out like they have been dipped in the Mersey and you’d dry them quicker by blowing on them. Don’t be conned into renting with them they care more about increasing rent than making the place a half decent place to live.

Me and my friends shared a cluster in exchange . We just want to thank the onsite facilities manager kris. 3 of us have rebooked and he is one of the main reasons. Not only has he gone out his way to help us on numerous occasions with issues in the accommodation, he also went out his way to reassure my mum about security in the building and the surrounding areas. We all as a Cluster feel much safer when kris is working and know he will always go out his way to ensure are issues are resolved.

I really hope they are not a scam as I purchased a property they manage and haven't heard from them in 6 weeks, including they haven't forwarded the rent paid by the tenant

They are the worst letting services I have ever experienced. They fail to protect my deposit and I have been unable to recover my deposit till now. Their means of communication is poor. The alternative means I am considering for my refund is through court means.

No customer care number, they don't reply to emails, - the management team is rubbish. Never book a property via Urban Evolution.