Urban Outfitters Reviews 

So I had a problem with one of my orders and I told the customer service agent that I wanted to option A as the solution (they gave me 2 choices). She told me that was fine and then a few days later I get an email saying they went with option B and I was pretty upset at first but then I contacted them again and they said the agent made a mistake and they will stick to option A and they included a 15% off my next order for the mistake. I like their customer service, they can be really nice and helpful. Plus they are fast!

I’ve had to place 4 orders for the same shoulder bag, because half hour after I’ve received confirmation of order & payment, UO cancels the order for no reason whatsoever!! I’ve emailed UO for help, they keep telling me to call their processing team to solve this issue, I call them (so far everyday for 4 days) & I get the same voicemail every time “we are currently closed” I’ve tried to chat to UO, & the robot says “no agents available at this present time” Now the bag appears out of stock!! I’ve sent 6 emails so far, with no solution!! It’s like going round in circles with their agents saying the same thing “sorry about this, please call our processing agent”
I gave up on the bag, & ordered a pair of jeans (that my niece wants for her birthday) placed the order, paid, received approval text etc, all good. Confirmation received!! Half hour after, I received an email saying “this is your order cancellation” with NO reason!! I’m infuriated & disgusted at the complete lack of care or respect for their customers. UO have become too big for their boots, so they take customers completely for granted, the lack of care, is disgraceful. Their arrogance is disgusting.

Ordered an item online. When the shipment arrived it was the wrong item. I contacted customer support and they told me they would ship out the correct item with overnight shipping. A week later, I still don't have it. I contacted their customer support again several times and they keep telling me "we're working on it. please wait 24-48 more hours and then someone will be able to help you." I have been totally unable to get them to ship the item or to even tell me when it might be shipped. Saying the right things then failing to follow through is NOT customer service.

SavannahGeorgia Customer service is not good!
Spent $150.00 and asked if I could have one of 100 cheap 10cent pens and the clerk told me no!!!!. Never spend another dime in one of these screwed up yuppy stores!

I recently ordered a zip up from this website and after 2 days of waiting I get an email saying the order has been cancelled. I was really frustrated and contacted customer service and they said they could do nothing about it. Later I bought the same zip up in a different color and again after 2 days the order got cancelled for no reason. Don’t buy anything from this website their customer service is complete crap.

After 3 months I am still waiting for my dresser. i have been in contact with support for 3 months and they give me nothing but vague answers. They literally lost the product in their warehouse. i had to ask them to do a dock search to find it... once they did it was broken. They had to order another one and now wont tell me when I can expect it.

I am so miserable talking to them. DO NOT ORDER FROM THEM.

Terrible employees in Rotterdam. I was sitting on a chair in the fitting room because I felt dizzy. Instead of asking me if I was alright and offering me a glass of water they asked me to leave the shop and sit outside. They even did not listen to me!

Beyond HORRIBLE customer service (ie, ignoring my multiple attempts on 3 different avenues of reachability)…Today marks the second time in one week that UO has sent me poorly constructed clothing. See attached photos. I just got the pants today and the shirt a few days ago. Both items’ photos depict how the item looked UPON arrival. Unbelievable. I only gave poor reviews, but considering how many hundreds of dollars I’ve spent at UO online over the last couple weeks, I believe I deserve, at very least, compensation in order to take these to the tailor. Nobody has replied to this.

Saying I owe money for not returning an item AFTER A YEAR. They never contacted me I only found out when I placed an order my account was blocked. People are the processing team are extremely unprofessional and rude. Please save your money and go anywhere else.

Unfortunately I don't get the option to give a minus rating. But I strongly advise ordering from any urban outfitters and related company, such as freepeople. Their items show up damaged or worn if at all. If you return you get your refund... until 6-7 months down the track, they tack your money and claim you didn't return... holding bank details that long isn't even legal. The customer service don't reply or give you a generic answer.... such a shame, before "charnelle" worked there it was great and nothing went missing ever

I feel like I wasted my time creating an account and ordering from them. I am not sure if the promo for additional discounts for clearance items is just a dirty marketing scheme because I placed my order and got confirmation and when it will be shipped and then I got another email stating that my orders were cancelled because I failed to confirm!!?!? This is the worst online shopping experience so far. Their customer service was also not accommodating. The experience is really frustrating

The clothes are so cute at Urban Outfitters but my problem is they are so expensive and the quality is often bad. The style is great but I find myself spending so much more for bad quality clothing

Missing an item contacted customer service a week ago no response
Missing cross cami top

Terrible customer service. Twice I've been sent extremely faulty items therefore they have no real quality control. Only way you can complain is by email - sending pics minutes after being received and not even out of full packing. The service is awful and frustrating. Even after 5 emails they refund you but you are left with a product that goes in the bin and you cannot reorder without having to pay the £4 packing again. Terrible service. I will not buy online with them again.. avoiding looking as love their things but not worth the hassle when receive faulty item.

Went to buy 5 items at urban outfitters in Cardiff, after waiting 20 min in a que as tills ground floor were all closed so que was massive, got to till but one item didnt have a code so they searched no other one was found not surprised place looked like a bomb had gone off more clothes on the floor than hanging, waited 10 min for them to look then they said they would look online again waited another 10 min in the end I gave up and left it unsold, when going to pay for 4 other item im then told I cant have a receipt unless i give them my email never heard anything so ridiculous, isnt it a breach of privacy laws to make a customer give you their email felt very uncomfortable and really bullied by the company to hand it over. Worse experience ever!!!!

I ordered a top and a t-shirt, but the t-shirt never delivered. But on the app it is marked as delivered. I was lucky I paid with paypal and got a refund. I will never buy from them online, if not at all. Worst online shopping experience ever.

Absolutely the worst customer service I have EVER experienced.

I received an email from them shortly after placing my order stating that my purchase needed reviewing and my order was on hold. To resolve this, I provided the authorisation code to you immediately by email as soon as I received the email. The email said that I could either call the US phone number (I literally can’t I’m based in Ireland) OR reply to the email with the code which I did, to which I received an AUTOMATED email from them.

I chatted to several “customer service” agents who didn’t seem bothered to help me, instead directing me to call the number even after I explained multiple times that this was not possible.

Nothing but copy and pasted/ canned responses from them.

Never ever ever again will I set foot in your stores, nor will I ever purchase from you online again.

Con artists.
It’s really a concern when there are so many comments about them not delivering items and this isn’t publicised more.
I ordered 2 items. The package arrived with only one of the items but the return note said 2 had been included. I immediately contacted customer service who said the remaining item would be re shipped and I’ve just received an email saying they’ve investigated and they’ve done everything right and their team say 2 items were shipped so nothing more will be shipped. How can the customer prove them wrong???
It’s theft - they take your money and then don’t ship your complete order and you can’t prove anything.
Don’t order anything from this company online - please!!!!

thank you Martina K for the amazing kind and patient customer service!!
Very friendly, cannot ask for a better customer service rep than her!
She solved the problem I had with my latest order within minutes

Never order from here and if you do make sure you won’t have to return anything! It has taken them 26 days to process my return and after I contacted customer service they said it’d take between 13-15 days. Another 2 weeks go by and finally. Now I have to wait another 1-3 days for it to refund my card. Absolutely terrible, have never had a return take more than a week or two anywhere else.