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It took a while to get my t-shirt due to Customs in my country and a missing tracking link.
However, after talking to customer service and figuring out the issue, they were very helpful and communicative. Eventually, they sent the t-shirt again and this time it arrived and I am very happy!
Thank you, customer service, for your help!
I bought a 23£ women's t-shirt, got a totally different men's one (basically, another article), packed like a dish cloth in a broken box. After a round of emails to have my money back, they said the refund was 'processing' but PayPal was 'having problems' bla bla bla and then they disappeared forever without giving me back a cent. What do you call this?
you pay for a t-shirt £23 on average, then
no delivery, no one answering your emails, no refund, just a waste of time/ money,
don't even bother to use their website.
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