Chinology Reviews 1,492

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often noting its quality and how well it works. Many people found the user experience to be positive, from the ease of ordering to the feeling of the product itself. The delivery service also received praise for being quick and efficient. However, some people were dissatisfied with their orders, experiencing issues like billing discrepancies or not receiving the correct promotional items. A few other people also felt that the product did not work for them, or that the masks were too small and uncomfortable.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers are impressed with its effectiveness,... See more

Quality

Consumers generally find the quality of the masks to be positive, with many reporting visible differences in... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the product easy to use, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and timely delivery,... See more

Order

Users describe ambiguous interactions with order. Many customers report unauthorized charges for additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Package arrived OK, and company followed up to check delivery. Have used the masks for a while. No dramatic results but I think my jowels may look a little less so. I still have the double chin thoug... See more

Rated 5 out of 5 stars

I am in my first few weeks of using the masks and enjoy the experience. I don't have enough use yet to notice a difference, but I like that it's just 10 minutes and use it at night before bed after cl... See more

Rated 5 out of 5 stars

Ordering simple and straightforward. Slight delay in shipping due to low stocks but nothing a problem. Ordered these for my partner and she says that they are fantastic. Looks forward to wearing the m... See more

Rated 5 out of 5 stars

Didn’t think a reusable chin mask could actually do much, but wow, this one became part of my Sunday routine without me even realising it. My jawline feels a little firmer each week and I like how coo... See more



Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Customer Care

It is the first time I have had a company check in whether the product was well received besides informing customer of tracking delivery status.
The mask has a cooling refreshing abd tightening effect. Very easy to put on. It is also great than one can reuse mask for five times. Looking forward to achieving a more defined look.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I tried to return an unopened package and they responded to my request by saying someone would reach out with return directions but no one ever did. They are not true to their word on their return policy.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

The product works well

The product works well, but I was disappointed that when ordering three masks I didn’t receive the three free that were advertised.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My ordering experience was great

My ordering experience was great! You were super timely in delivering, the deliverer hid th pkg well.
I've seen slight results this far, but anticipating more w/consistency in the future.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Purchased a few weeks ago and I already see the difference. Wow amazing can’t wait to see more results and tell all my friends and family.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I sent an email with a few questions I…

I sent an email with a few questions I had about product usage. Sofia answered my email very quickly. She answered all my questions. She was polite, friendly and professional. She told me how to use the product correctly. I am very pleased at the service I received.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

DON'T TRUST THEM

I'm trying to return the masks and am told they only offer an 80% refund and must be unused. The website specifically says "will refund every penny - no questions asked".

8 April 2026
Unprompted review
Rated 1 out of 5 stars

THIS PRODUCT DOES NOT WORK

THIS PRODUCT DOES NOT WORK.

An absolute waste of money, you might as well go on an extremely strict military diet and exercise your ass off to get rid of your double chin because this product doesn't do anything at all. Been using it for 4 weeks and not even a slight change or improvement. When I enquired about their 30 days money back guarantee, they said that due to hygiene reasons they cannot accept returns or refunds on used items. How else does one check to see if a product works???? Logic has really flown out the window.

Do yourself a favour and do NOT waste your money. This product is a sham.

1 April 2026
Unprompted review

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