Battle.net Reviews 648

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, finding it to be a poorly developed and frustrating platform. They also encountered significant issues with customer service, describing it as unhelpful and unresponsive to their problems. Customers frequently reported problems with the website and app, including login loops, broken captchas, and difficulties creating accounts. The overall user experience was widely criticized, with many feeling that the platform was poorly designed and made it difficult to play games or access purchased content.

What people talk about most

Product

Consumers express significant dissatisfaction with the product. Many reviewers report issues such as being... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many customers report that support is... See more

Website

Customers express significant frustration and dissatisfaction with the website. Many reviewers report... See more

User experience

Reviewers highlight negative aspects of user experience. Many customers report persistent login issues,... See more

Application

Users describe negative interactions with the app. Many reviewers report issues with the login process,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Nothing works. For some reason they logged me out And even they're own codes won't work. Look for games not needing battlenet launcher. We need to stop giving money to companies that have no customer... See more

Rated 1 out of 5 stars

I wanted to get into Overwatch and tried making an account. Got hit with a stupid broken captcha that randomly declared me as "A Robot" and saying "Only humans are allowed to create Battle.net accoun... See more

Rated 1 out of 5 stars

Utter dog shit! I would rather pick up a Nintendo Ds and attempted to play call of duty on that POSz Compared to using a slow ass gaming platform developed but Blizzard. If I was fortunate to buy BO6... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

648 reviews

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1-star

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Rated 1 out of 5 stars

Utter dog shit

Utter dog shit! I would rather pick up a Nintendo Ds and attempted to play call of duty on that POSz Compared to using a slow ass gaming platform developed but Blizzard. If I was fortunate to buy BO6 on a different platform I would be jumping with joy, but no I’m stuck waiting to even attempt to downloaded this update. Blizzard you have by far been the worst thing ever created in the gaming universe.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

so basically i havent fliping touch…

so basically i havent fliping touch this battle net account in months, i go to sign in to check up on it because ive js let it for a while js to get a error saying that am banned which is bollocks because ive not even touch it for almost 9 months battle net u couple of knobs also thinks am spanish for some reason anddd when u try to appeal some dumbass ai js keeps on taking me to the same artical again an d again dont use battlenet is ran by silly gooses

9 July 2025
Unprompted review
Rated 1 out of 5 stars

If I have to google how to properly uninstall you, that is very not good

Wanted a little nostalgia and downloaded the new Crash Bandicoot. Why do I need an anti cheat for a single player game? I wouldn't be mad if your executable wasn't an auto start but giving my information to play the updated version of a 30 year old game? really my dudes?

If I was the lead game designer for the new CB I would be LIVID at your practices.

I've literally stopped playing multiplayer because the cheating is rampant and not a single anti cheat company can do anything about it.

The only way this makes sense is if there is some connection between the anti-cheat and cheat community. It makes a little too much sense that companies pay loads of money for anti cheats at the same time players also pay loads of money for cheats. You are basically defense contractors making money off of war.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Straight up garbage

Straight up garbage, I got suspended because I told my teammates to do something. If healers dont heal or dps is shit it is a leaders purpose to tell them to do something. I wasnt even endorsement level 2 so I could talk in the game chat it self but only team chat. And I am suspended. Cry babies in game and cry babies blizzard company. I didn't even get a warning. And I bought OW1, they stole it, gave nothing in return. Real criminals. I will not support Blizzard anymore and I will never buy a game again.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Blizzard is trying to scam me

After opening 3 ticket with them, trying to figure out how to play Warcraft 3 online with my old cd-key.

They told me that I need to buy Warcraft 3 Reforged even if I bought the game back in the day.

My cd-key was linked to my battlenet for more than 10 years.

After searching online, theres a way to play online on reforged with your old cd-key

Connect to bnet app on offline.

install the game.

login into battlenet app online

start the game

play online for free.

They are literally telling me that I can't play but still I found a way to do it for free.

Why is blizzard became such a bad company?

Here's what they told me today:

Hey Nicolas.

As I can see you do want to install Warcraft III. Should you want to play Warcraft III Reforged and not Warcraft III, this needs to be purchased separately. You will not receive Reforged, if you own the original game.
Should you want to play Reign of Chaos or the Frozen Throne the game can only installed through the CD or an online download: *****************

When you ahve the Key for the orinigal Warcraft III (not frozen throne or Reign of Chaos) you can install the game through Battle.Net itself after claiming it via code.

Thank you for contacting the customer support. We will stay available for further requests and are happy to help.

Have a great weekend

Game Master Riletdra

Ticket Number two:

Greetings, Nicolas!

This is Game Master Clophkran here to assist with your case, I understand the situation with your Warcraft III, and I will gladly help you out with that \^o^/
After diving into your account, I confirmed that you indeed have the license keys redeemed on your account, so allow me to explain the situation.

The Frozen Throne keys cannot be used to play Warcraft III. The Frozen Throne was an expansion and it is now included for free in the base game: Reign of Chaos. To play Warcraft III you must have either a Reign of Chaos key or you must purchase Warcraft III: Reforged.

You must own either Warcraft III: Reforged or a Classic Reign of Chaos CD key. If you own a Classic Reign of Chaos CD key, you must redeem your CD key on your Battle.net Account before you log in to the Battle.net app.

As you understand, both Warcraft III Reforged and Classic version are the very same game. Once installed, if you own Reforged you see the game in HD graphics, and you have the option to switch to the old Classic graphics. Instead, if you do not own Reforged, you will only have the option to see the game in standard/old graphics.

To install Warcraft III: Reign of Chaos and Warcraft III: The Frozen Throne, follow this link:
************

Follow this forum link for the Official Installers as well.
*****************
Make sure your in-game settings are on the standard/old graphics.

I hope I shed some light unto this matter and addressed your concern! (ɔ◔‿◔)ɔ ♥
Game Master Clophkran
Blizzard Entertainment

7 June 2025
Unprompted review
Rated 1 out of 5 stars

worst launcher

is it normal that i need to train an ai with captcha 5 times when i want to connect to this launcher ? because it's funny 5s but it become annoying really quickly. best way to tell me "if you want a normal user experience, crack our games" !

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

This is one of the most incompetent things iv'e ever seen in my life. When I started an account, it never gave me the option to create a password. Then when I tried to get back in, it tried to get me to put in the password that it never created. Then I tried to get it to reset the password I never got to create and it wont send a confirmation code to my email.

After a while I tried again and it suddenly went in without the password and then suggested that I create one then. It also feels uncomfortable that I have to give them my real name, but that probably isn't suspicious. Its no wonder this is rated one star on trustpilot.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

support just mocking the customer

I bought CoD over battle.net, to play game battle.net required add phone number, but they system can't add any number, so I can't play COD and support just mocking of my problem

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Account was suspended for no reason

Account was suspended for no reason. Filed a ticket wait 3 days still no response you can never get ahold of anyone. It’s always sone trash ai system. Why do we pay so much money to a company that can’t even support their customers right? If it wasn’t for us spending money yall wouldn’t even have a job that you have.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Complete shit

Tried to verify im a human for around thirty minutes and everytime it comes back as invalid. Safe to say im never using this shit again

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Battle.net and blizzard as a whole suck…

Battle.net and blizzard as a whole suck so much a$$.
They don't often allow refunds when their rubbish product won't even work.
If you manage to buy a game off of them which is a stupidly convoluted process they give you a product key and then you have to go through yet another process in order to download the game.
I had to create two accounts and install 2 launches to get a game to not even work.
Rubbish rubbish rubbish.
Why can't they just be more like Steam.
You want a game ?
Here it is.
Buy it.
Download it.
It works.
But no, they are stupid and cash grabby and they don't offer an help at all.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Their customer support is a really dumb…

Their customer support is a really dumb AI that keeps responding with the same message over and over.

I am trying to change my country. No matter what document I upload, not matter what I say, or do. They keep repeating the same message. It's driving me mad.

Avoid this service as much as possible. Because if you ever need help you will be stuck in AI Groundhog Day.

14 March 2025
Unprompted review

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