Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The device is functional well and the massage strength and temperature are adjustable to fit your needs. It is a bit bulky though and I have small hands. The customer service responses quickly and ans... See more
Company replied
I’ve been using breo neck massager, it’s great!
Company replied
Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty.... See more
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Company details
About Breo
Written by the company
Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo
About Breo
Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.
Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.
Contact info
United States
- 1-866-546-3587
- support@breocare.com
- us.breo.com
4.2
Great
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Breo head massager
It is of good quality.Shipped in a good amount of time. It is easy and convenient to use and feels great on the scalp.
29 October 2024
Reply from Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Positive resolution
Positive resolution. My hand massager was replaced.
11 September 2024
Unprompted review
Reply from Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
It’s been more than 2 weeks since I’ve…
It’s been more than 2 weeks since I’ve placed an order and still there is no any update regarding the shipping , no one is responding to emails, the tracking number doesn’t exist! I have a huge platform on IG and will make sure everyone knows they are the scammers!!
24 August 2024
Unprompted review
Reply from Breo
First and foremost, we would like to extend our sincere apologies for the dissatisfaction and inconvenience you have experienced with your recent order.
We acknowledge your frustration with the delay in processing your order, which was placed on August 24, 2024, and the subsequent refund processed on August 10.
Upon your expression of disappointment with the shipping service, we promptly issued a refund, understanding that our logistics could not meet your expectations. We acted with the intention of resolving the issue to your satisfaction as swiftly as possible.
We are committed to learning from this experience and improving our customer service. Your feedback is invaluable to us, and we are genuinely sorry for any misunderstandings and the negative experience.
Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.
Yesterday i ordered the head massager…
Yesterday i ordered the head massager and scalp massager then it showed me the shipping will be done by express shipping up till now nothing has been updated on there application no shipping details nor estimated time and date even i tried to call BREO no one is replying on email and not even receiving my calls guys be careful this is scam im gonna file a dispute and gonna cancel the order
4 September 2024
Unprompted review
Reply from Breo
We apologize for the delay in providing shipping details for your recent order. Your package is on its way, and our customer service team has already reached out via email to address your concerns and provide the tracking information.Thank you for your patience.
Breo Scalp Care Essentials: A Game Changer for Home and Travel!
I'm absolutely in love with my Breo products! The Breo Scalp3 Massaging Brush is a true game changer. With its 3ml oil compartment, it evenly applies essential oils while delivering a revitalizing 360° shiatsu-like scalp massage. The customizable modes and 72 massaging bristles make my scalp care routine incredibly soothing, and its compact, travel-friendly size ensures I can take it anywhere. It's also waterproof, making it perfect for use in the shower and easy to clean.
The Breo Portable Mini Scalp Massager is equally impressive. Its waterproof design makes it convenient for travel and relaxation on the go. Both products have truly elevated my self-care routine, and I couldn’t be happier with the results!
26 August 2024
Reply from Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Reply from Breo
We're sorry to hear that the product didn't meet your expectations. We appreciate your feedback, If you've reviewed the manual and still find the product uncomfortable, please get in touch with us. We'd like to learn more about your experience and find a solution that works for you.
Products Bad quality
I receive the gifts Gun Massage from my friend the box was new still seal but the battery was defective not charge at all. Be careful buy there products. I asked my friend to return she claims quality but no response.
15 July 2024
Unprompted review
Reply from Breo
We're sorry to hear about the issue with the Gun Massage product you received as a gift. Apologies for the inconvenience caused.
As we don't have your order number in this review, please email us at support@breocare.com for assistance. We'll look into the details and find a solution.
Thank you for reaching out, and we hope to address this matter promptly.
Reply from Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
It took them 1 month to send my order…
It took them 1 month to send my order and I still have not received the product yet.
26 June 2024
Reply from Breo
Your satisfaction is our top priority, and we are continuously working to improve our logistics services to better meet our customers' expectations.
We hope the product meets your expectations and apologize once again for any previous inconvenience.
I placed an order on May 17 and still…
I placed an order on May 17 and still have not received the product even though the money has been taken out of my account. I have sent 2 emails to the company with ZERO response. Very disappointed!!
17 May 2024
Unprompted review
Reply from Breo
We regret to inform you that the order in question was not placed through our official website or any of our authorized platform stores. It appears that you may have purchased from a counterfeit website impersonating our brand.
Please be advised that our sole official website is https://us.breo.com/, and we highly recommend making purchases through this site to ensure you receive genuine products and services.
We are actively taking measures to report and combat these fraudulent businesses. We appreciate your understanding and apologize for any inconvenience caused.
Paid for express shipping and received…
Paid for express shipping and received in standard. Customer service did nothing but tell someone in order management. No one reach out again. Just horrible experience and product is overrated.
30 May 2024
Reply from Breo
We sincerely apologize for the disappointing experience you had with your recent order. We understand that you paid for express shipping but received it via standard delivery, and we did not adequately address your concerns.
We have processed a refund for the express shipping cost to your original payment method. We are committed to improving our order management and logistics handling to prevent such occurrences in the future.
We value your feedback and appreciate the opportunity to serve you better.
Thank you for bringing this to our attention.
I ordered the breo scalp massage brush…
I ordered the breo scalp massage brush 7 weeks ago on may 11 2024 and have not received it yet (it’s June 25th now)…..it says it hasn’t been shipped yet and the tracking doesn’t work… I have left several messages and have heard nothing from breo about my order… I think this company must be a scam…I will update my review if I ever receive the scalp massage brush…
11 May 2024
Unprompted review
Reply from Breo
We regret to inform you that the order in question was not placed through our official website or any of our authorized platform stores. It appears that you may have purchased from a counterfeit website impersonating our brand.
Please be advised that our sole official website is https://us.breo.com/, and we highly recommend making purchases through this site to ensure you receive genuine products and services.
We are actively taking measures to report and combat these fraudulent businesses. We appreciate your understanding and apologize for any inconvenience caused.
It doesn’t have very much pressure and…
It doesn’t have very much pressure and there’s only 2 settings. I’m going to return it.
4 June 2024
Reply from Breo
We're sorry to hear that the product didn't meet your expectations. We appreciate your feedback, If you've reviewed the manual and still find the product uncomfortable, please get in touch with us. We'd like to learn more about your experience and find a solution that works for you.
Update- Still waiting for the item that was paid for.
Update- the product arrived. I love the product. It took a month to arrive.
Original- The product was paid for as soon as the order when through but the items has never come. Now there is another one that is to arrive but no follow up after saying they are sending it.
29 May 2024
Reply from Breo
We have since learned through email that you have received your package.Your satisfaction is our top priority, and we are continuously working to improve our logistics services to better meet our customers' expectations.
We hope the product meets your expectations and apologize once again for any previous inconvenience.
I didn't receive my order
I didn't receive my order, my order number 1073.
9 June 2024
Unprompted review
Reply from Breo
We regret to inform you that the order in question was not placed through our official website or any of our authorized platform stores. It appears that you may have purchased from a counterfeit website impersonating our brand.
Please be advised that our sole official website is https://us.breo.com/, and we highly recommend making purchases through this site to ensure you receive genuine products and services.
We are actively taking measures to report and combat these fraudulent businesses. We appreciate your understanding and apologize for any inconvenience caused.
Reply from Breo
Apologies for the delay in receiving your order. We're working hard to track it down and ensure it reaches you as soon as possible.
Thanks for your patience, and we'll keep you updated.
Doesn’t feel great like advertised
Doesn’t feel great like advertised, speeds to slow the
25 April 2024
Reply from Breo
We're sorry to hear that the product didn't meet your expectations. We appreciate your feedback, If you've reviewed the manual and still find the product uncomfortable, please get in touch with us. We'd like to learn more about your experience and find a solution that works for you.
Barely feel any of the oil
Barely feel any of the oil. It would have been worth the price if it actually worked
26 April 2024
Reply from Breo
We're sorry to hear that the product didn't meet your expectations. We appreciate your feedback, If you've reviewed the manual and still find the product uncomfortable, please get in touch with us. We'd like to learn more about your experience and find a solution that works for you.
Reply from Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
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