Cute saleswomen came through our neighborhood wearing cow costumes, how could I resist. I'm into my third week of the service. The product quality is excellent: my weekly order is milk and eggs, and h... See more
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Review summary
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The response regarding my worry for an absence of a product was promptly explained and was explained clearly. The response was written kindly which I appreciate so much. Your team is doing great work... See more
I was just saying how much I missed the idea of fresh milk being delivered to your doorstep like the movies! Haha! I was so pleased to have met the two amazing reps in the cutest milk/cow outfits lite... See more
Company replied
I receive my delivery every Saturday from The Modern Milkman and I am extremely happy with the service. The staff are always friendly, helpful and very understanding. They genuinely care about the... See more
Company details
About Modern Milkman US
Written by the company
Shop sustainably with confidence
Fresh groceries delivered to your doorstep
We source quality, bringing farm to doorstep freshness with every delivery. By partnering with trusted local farmers, bakers, and producers, we deliver food you can feel good about serving your family.
Choose your weekly essentials from our range of farm fresh milk, eggs, bread, juices, and more. We deliver once a week during the day based on your area, and you can track every order.
Edit your order up to one day before delivery, pause anytime, and enjoy the flexibility of no contracts.
We proudly offer milk and juices in returnable glass bottles to help reduce waste while bringing back the freshness you remember.
Fresh food. Less waste. Delivered simply.
Contact info
United States
- us.modernmilkman.com
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4.4
Excellent
647 reviews
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Doesn’t ring doorbell
I have voiced my request for them to please ring the doorbell and each time they come they do not. When reaching out to them, they said they’re not allowed to ring the doorbell. WTH
30 July 2026
Reply from Modern Milkman US
Hi Carisa,
Thank you so much for your support and for sharing your experience with us. We completely understand your concern about the drivers not ringing the doorbell when delivering your orders.
Please rest assured that your feedback has been handled by our customer service team and passed directly on to the relevant team to review. To clarify, our drivers are unfortunately not allowed to ring doorbells due to the hours they typically deliver, and we want to avoid disturbing households.
For a smoother delivery experience, we kindly recommend updating your delivery instructions in your account for a safer place to leave your orders. You might also consider leaving a lidded box outside to keep your items safe, secure, and well-protected.
We truly appreciate your support and understanding!
Kind regards,
Irene
Reply from Modern Milkman US
Thank you so much for the great review! We're thrilled to hear that you found the ordering process simple and that you're loving our food selection. Bringing a wide variety of quality items right to your door is what we're all about. We really appreciate your support!
The experience is good. Bit pricey for my life style
The experience is good. For my way of life I can find the products in a regular supermarket (other brands yes) for cheaper. So I’m probably not going to continue with the service. Because I still have to pay for delivery and the tips for the delivery person. But the products are great
13 July 2026
Reply from Modern Milkman US
Hi Cristiane,
Thank you so much for your feedback. We are thrilled to hear you had a great experience and loved the products, though we completely understand your thoughts on the pricing and delivery costs compared to your local supermarket.
Please rest assured that your feedback has been passed on to the relevant team. We are sad to see you go, but we truly appreciate you trying us out and wish you all the best!
Kind regards,
Irene
Unclear Charges and Poor Customer Service
I was charged twice for my first order after making an amendment. When I requested a refund, the company refused and instead applied account credit, forcing me to place another order to recover my money. I then used that credit for a second order but was charged more than expected, despite being told multiple times that my available credit balance would be of a certain amount.
Customer service did a bad job explaining the charges and did not resolve the issue satisfactorily. The delivery fee for small orders is also excessively high—nearly $10—so ordering only 1-2 products is not worthwhile. You must either buy a lot or pay their subscription.
Although the products are high quality and the delivery is convenient, they are very pricey and I would rather shop at my local farmers’ market, where I can find similar products at lower prices without dealing with unclear charges and bad customer service.
11 July 2026
Reply from Modern Milkman US
Hi Elias,
Thank you so much for sharing your feedback with us. We completely understand your frustration regarding the billing confusion, the credit resolution, and our delivery fees, and we are so sorry that our customer service fell short of expectations.
Please know that our customer service team has handled your case, and your feedback has been passed directly to our relevant teams to review and improve.
We truly appreciate you letting us know about your experience, and while we are sad to see you go, we wish you all the best!
Kind regards,
Irene
the products are good and the delivery…
the products are good and the delivery was on time
11 July 2026
Reply from Modern Milkman US
Thank you so much for the five-star review! We're thrilled to hear that you enjoyed the products and that your delivery arrived right on schedule. Bringing top quality to your door on time is what we're all about.
It was very delicious thank you to…
It was very delicious thank you to Ethan such a Kind man who came to my door and helped me set it up!
12 July 2026
Reply from Modern Milkman US
Thank you for taking the time to share your experience. We're so glad you loved the food, and we'll definitely give Ethan a shout-out for taking such great care of you. Welcome to the modern milkman family!
The milk is so fresh and my husband…
The milk is so fresh and my husband loves the butter. He said it is very creamy my grandson who is hard to please drink down the apple juice so quickly. Definitely not sorry I did this.
8 July 2026
Reply from Modern Milkman US
Thanks for the awesome feedback! Winning over tough critics with delicious apple juice and creamy butter is what we love to hear. We're so glad you decided to try us out and truly appreciate your support!
I love that I never have to worry about…
I love that I never have to worry about items that will run out at home or having to make an impromptu visit to store. With two kids that uses. A lot of milk, this is very convenient .
5*
Valrie S
15 May 2026
Reply from Modern Milkman US
Thanks for the awesome feedback! Saving busy parents from emergency milk runs is our favorite job. So glad we can make routine deliveries super convenient for your family!
The milk is SOO fresh. All of the produts are top notch
The delivery is always on time , an ice pack is always included. I just lovev theb whole prosess is perfect. iwill always ne a customer because the poducts are so fresh!
2 July 2026
Reply from Modern Milkman US
Thank you so much for such a wonderful review! We are absolutely thrilled to hear how much you love the fresh milk, top-notch products, and reliable deliveries. Knowing that the whole process feels perfect for you means the world to our team. We're so happy to have you as a customer for life!
Reply from Modern Milkman US
Thanks for the five-star review! We're thrilled to hear that your delivery arrived on time and that you enjoyed the fresh food. Bringing top quality right to your doorstep is what we're all about.
Bad delivery and customer service
The eggs were smashed in the cooler and the driver did not close the cooler and they sat outside most of the day that way
9 July 2026
Reply from Modern Milkman US
Hey Jenn,
Thanks so much for taking the time to leave this review, I'm really sorry to hear your order wasn't delivered in the way we'd usually expect and for any inconvenience this caused.
Please be assured I've provided feedback to the delivery team about this, and we'll ensure this doesn't happen again in the future. We'd love for you to give us another go, and I've asked for a colleague to reach out later today, so hopefully we can put things right.
Speak soon,
Charlotte
Great service and food!
Your deliveries were exactly when they were supposed to be, the food was excellent and the customer service to be applauded!
8 July 2026
Reply from Modern Milkman US
Thank you so much for the fantastic review! On-time delivery, delicious food, and top-notch customer service are what we aim for every single day.
We have used Modern Milkman for a few…
We have used Modern Milkman for a few weeks already and are so impressed with this service! They always deliver earlier than the expected time, which is great. They even used their bag to cover up our amazon package that was getting wet from the rain. Great service
7 July 2026
Reply from Modern Milkman US
Thank you so much for the five-star review! We're thrilled to hear you're loving the service so far. Our drivers always try to go the extra mile, so we're super glad yours could save your Amazon package from the rain! We really appreciate your support and look forward to bringing your next delivery.
Good timing
Good timing, but much more than I can eat in two weeks. An experiment for me to cook beets and greens [separately]. DItto cabbage. I'll figure it out.
29 July 2026
Reply from Modern Milkman US
Hi Melissa,
Thank you so much for sharing your feedback with us! We're glad the delivery timing was great, though we completely understand that managing large portions can be a bit overwhelming.
It sounds like a fun culinary adventure with the beets, greens, and cabbage. We hope your cooking experiments turn out delicious! Please rest assured that your feedback about portion sizes has been passed on to the relevant team to review.
Thank you for your support!
Kind regards,
Irene
A good cause that is expensive.
My family LOVES the chocolate milk. I wish that there were more products. Also I will be canceling my membership after the 1st month due to the overall costs. I make good money but I cannot rationalize the cost when I can just go to a local farmers market.
8 July 2026
Reply from Modern Milkman US
Hi there!
Thank you so much for your feedback. We are thrilled to hear your family loves the chocolate milk, though we completely understand your thoughts on the pricing and wish list for more products.
Please rest assured that your feedback has been passed on to the relevant team to review. We are sad to see you go after your first month, but we truly appreciate you trying us out and wish you all the best!
Kind regards,
Irene
You are dishonest in your sales process…
You are dishonest in your sales process and then when I tried to cancel you wouldn’t let me out of first delivery.
I hope you fail horribly
9 July 2026
Reply from Modern Milkman US
Hi Tom,
Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you've been with your experience, and we completely understand why you feel this way.
It was appreciated that we were able to speak with you, and we're sorry there was a misunderstanding regarding how the recurring order works. We completely appreciate how frustrating that must have been and understand how this has affected your overall experience.
As discussed, we've shared your feedback with the team to help ensure customers are provided with clear information throughout the sign-up process.
We hope our conversation helped to clarify what happened and address your concerns. Thank you again for taking the time to speak with us and for bringing this to our attention. We genuinely appreciate your feedback and are sorry that we didn't provide the experience you were expecting.
Kind regards,
Carole
I have had deliveries for the past 3…
I have had deliveries for the past 3 weeks and enjoy the milk and juice.
8 July 2026
Reply from Modern Milkman US
Thank you so much for the five-star review! We're so glad you're loving the milk and juice every week. There's nothing quite like fresh milk and juice to start the day. We really appreciate your support and look forward to bringing you many more!
Excellent my grandchildren love the…
Excellent my grandchildren love the fact that products are coming from a farm and tastes great the delivery is wonderful
6 July 2026
Reply from Modern Milkman US
Thanks for the awesome feedback! We love that your grandkids are enjoying that fresh, farm-to-table taste and great delivery. Cheers to keeping the whole family happy!
Everything is always tasting fresh
Everything is always tasting fresh, they’re great about putting stuff in the cooler if we aren’t home, always very nice
5 July 2026
Reply from Modern Milkman US
Thanks for the awesome feedback! We're thrilled to hear that you're enjoying the fresh taste and that our delivery team is taking great care with your order. Providing friendly, reliable service is what we're all about. We really appreciate your support!
I agreed to a one time purchase not a…
I agreed to a one time purchase not a monthly subscription
6 July 2026
Reply from Modern Milkman US
Hi Nicholas,
Thank you for taking the time to leave your review. We're sorry to hear that your experience left you disappointed.
We understand how frustrating it must have been if there was any confusion around how your orders were set up. We always aim to make our ordering process as clear as possible, so we're sorry if this wasn't your experience.
We've reached out to you directly to discuss your feedback in more detail and hope to have the opportunity to speak with you. Thank you again for sharing your experience.
Kind regards,
Carole
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