I have recently acquired an oil that has a different scent compared to a friend's oil. I have been in communication with Nuxe customer service to facilitate the return of the product. The return proce... See more
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I have ordered from Nuxe US for at least three years and was always pleased with their speedy deliveries. However, my luck with them has apparently changed. In my last order of four items, one of them... See more
I ordered several products on Jan 4,2022 for over $100. I still have not received it nor a replacement or a refund. Instead they are telling me to submit order information repeatedly, which I have pro... See more
I really need to read the reviews before I start shopping online from now on. I had one of the worst customer service experience at nuxe.com, never receive the products I ordered and the shipping stat... See more
Company details
About NUXE US
Information provided by various external sources
Contact info
United States
- us.nuxe.com
Review of customer service.
My experience with Nux started with constant emails with c/s reps since I was unable to place my order due to a faulty web site.When it was determined by the c/r that I was not in order status I explained I had given my credit card info but could not get the discount for 1st time customer I was assured there simply no order in my name. I was able to obtain a discount a few days later and placed my order. I received an incomplete order a week later much to my disappointment without any discount. a few days later the correct order arrived and I was charged for both deliveries. I spent many hours and much stress trying to complete my purchase so I contacted my credit card co. and will dispute the 1st charge. The product has been given away I am so angry with the lack of competence and assistance from your employees that I told the last c/s rep I would not use the product.

Reply from NUXE US
Absolutely loved 💖Amazing product 💖 I can see myself with out huile prodigieuse oils my every day beauty used in my hair work magic 🙏 mix few pumpin my moisturizer day n night my skin look gorgeous 🙏
Works magic in my hair in my skin I can see myself without this product huile prodigieuse oils Amazing works magic 💖🙏💖absolutely loved 💖loved💖🙏💖thank u 💖🙏💖you truly loyalty customers 💖🙏Martha Glatt ..from ..California USA..🙏💖🙏
Good website, good product, generous samples.
Good products, generous samples, easily navigated website.
I highly recommend Huile Prodigieuse dry oil cologne spray. Due to it's oil base, the fragrance lasts all day. Furthermore, this product is organic which can be used on the hair, skin and face.
I am extremely satisfied with the Nuxe Huile Prodigieuse product. Not only does it smell great with a clean, subtle fragrance, it is oil based which provide moisture to the skin. I apply it to my neck and wrist as a cologne. Whenever I wear the cologne, I receive complements on how good I smell.
Spent $50 but never received a product
I bought Huile Prodigieuse® Spray 3.3 FL. OZ. and Rêve de Miel® Facial Cleansing and Make-UpRemoving Gel Pump-bottle 6.7 FL. OZ. spent more than $50 for it and after a week I received an email saying my package is delivered but now it's been two weeks and I never got a product. It was never delivered and every phone calls I make, everyone is just connecting me to other line saying that they're not in charge of this. Now I'm trying my best to get my $50 back (actually I should receive something more than just $50 since it ruined my b-day.) I will not use this site again. That was my 5 hours of work right there.

Reply from NUXE US
nuxe dry oil not recommended
I am disappointed in my entire experience with nuxe. The dry oil is not dry. It leaves a grease residue. The smell is very sweet and lingers. When I received it some of the oil spilled out during shipping. 2 hours after I placed my order I found out that I was entitled to 20% off of my first purchase. When I contacted customer service they would not honor this promotion. They informed me I would be receiving a free watch instead and my order was processed. The watch does not work. I will be tossing the oil. This was a great waste of money and time. In the future I will spend more money for Caritas Fluide de Beaute 14.

Reply from NUXE US
Still haven't received my order
I truly love Nuxe products, especially the 24 hr body lotion. It smells wonderful and really moisturizers all day. This is the 3 or 4th time I have ordered it. I am looking forward to getting the candle, I am anticipating a nice smell to use while relaxing in the bath after a long day at work. My only disappointment is that I have still not received my order, I placed the order before Christmas. I hope it hasn't gone lost. This is why I only gave 3 stars, two off for long wait time. Although I could have paid a lot more and possibly received it a day earlier. Luckily I still have some lotion left in my old bottle.

Reply from NUXE US
Great stuff from a great company!
I was very happy with the order from Nuxe. It was shipped promptly and packed very nicely. Great products!
Excellent products, very quick shipping
I love Nuxe products and their quick free shipping makes it so convenient to shop. Reasonable prices for products that always make my skin feel healthy and bright!
Great product and delivery service
This was my first time to order Nuxe products on line. Initially had a problem completing the order, but emailed customer service, received a prompt reply and was able to complete the order, then made a second order a few days later over $200 in total. 30% off is fantastic, look forward to another sale! Delivery service was good and arrived at hotel.
Beautiful
Love my items some are gifts and some for me :)
Always beautiful packaging.
Love, love, love NUXE
Love the products
I have been 100% satisfied will all the products I have ordered. I really like the packaging of the products I have been using, lightweight and not made of glass, for those clumsy mornings when I drop everything. Also all the free samples I have gotten I have turned around and ordered all of them...just love NUXE!!!!
5 Stars
I have ordered for Nuxe a few times over the past 2 years, mainly for Huile Prodigieuse. Each time I have ordered, I've received my complete order without issue. In fact, the shipping time is always much faster than they state. Online ordering is a breeze and the website is easy to navigate. Impressive products from an impressive company.
NUXE is awesome.
Excellent products, excellent service. I was able to find the products that I was looking for and the payment process was very smooth. Thank you Nuxe.
Buyer Beware
I will admit that I made the original mistake by not adding my apartment number on the shipping address. However, when I went to correct the issue I was offered no solutions or support for getting Fedex/USPS to update the information (even though I know it is possible for the shipper to correct the error). I really wasn't expecting much more than a little effort to get it fixed, but instead was met with an overall feeling of "Sorry! Too bad for you!". It is also EXTREMELY shady that I was not able to access an actual phone number for this company on their website.

Reply from NUXE US
it is one of the worst websites ever to buy things from
If I didn't like a couple of the products so much I would not bother. Something is always a problem. This time I couldn't select my "bonus" gift because of some glitch in the website, wouldn't let me check the box. Other tims I have wonated to return something and wrote about the procedure and never got a reply. I finally gave up/ I ordered the products anyway this time but probably will not do so again.

Reply from NUXE US
The French women know best!!
Found these products in Paris had to have them and so glad I can order on line😋
The best Customer Service
My package got damaged before arrived and send back to NUXE. Customer Service resend the new package via 2-days UPS. Thank you so much.

Reply from NUXE US
Love this company!
The Huile Prodigieuse is my favorite skin treatment. It keeps my skin smooth and supple. The best part is the amazing scent that lasts through the day. I cannot recommend this product highly enough!
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