While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have recently acquired an oil that has a different scent compared to a friend's oil. I have been in communication with Nuxe customer service to facilitate the return of the product. The return proce... See more

Rated 1 out of 5 stars

I have ordered from Nuxe US for at least three years and was always pleased with their speedy deliveries. However, my luck with them has apparently changed. In my last order of four items, one of them... See more

Rated 1 out of 5 stars

I ordered several products on Jan 4,2022 for over $100. I still have not received it nor a replacement or a refund. Instead they are telling me to submit order information repeatedly, which I have pro... See more

Rated 1 out of 5 stars

I really need to read the reviews before I start shopping online from now on. I had one of the worst customer service experience at nuxe.com, never receive the products I ordered and the shipping stat... See more

Company details

  1. Electronics & Technology

About NUXE US

Information provided by various external sources

In just 20 years, NUXE has become one of the world's leading brands. Nuxe offers you a wide selection of face care, anti-aging care and body care. Nuxe also invites you to discover Huile Prodigieuse®, the N#1 dry oil in France*, for your face, body and hair. * Source: IMS Health, Pharmatrend Personal Care Database – French body moisturizing oils market for women - year 2013 – in value – in pharmacy in France.

Contact info

1.1

Bad

TrustScore 1 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Nuxe

I have been using Nuxe products for about 5 years and Love them. Every time I cheat and try something ese, I am sorry and go right back to Nuxe. I do wish that more of the products were in plastic containers and thst there were more travel sizes. Otherwise I give it an A+++

13 April 2015
Unprompted review
Rated 5 out of 5 stars

We love Nuxe products!!!

I and my three daughters just started using Nuxe product after my husband and I (25th anniversary trip) bought them from Paris this past January 2015. We all Love product! I then found that I could order Nuxe at its own website with free shipping for order that is over $50 purchase, it worked out well for me. The package came within a week, and with a nice Nuxe Gift box. We love what we ordered and they smell great! Best of all, the lotion and creme were on sale, the cost was about the same as the regular price I bought/paid in Paris...couldn't be happier!

6 April 2015
Unprompted review
Rated 5 out of 5 stars

I love Nuxe!

I love every Nuxe product I've ordered :). The samples are a lovely bonus too. Customer service is also great. I look forward to my next order :).

28 March 2015
Unprompted review
Rated 5 out of 5 stars

Very happy

I tried Nuxe products for first time this past Christmas in Paris. I totally loved the rose petals face wash and started buying more products now in US. I am happy with service, fast delivery. And love all the products I have purchased.

27 March 2015
Unprompted review
Rated 3 out of 5 stars

Careful buying specials

I had gotten a small sample of both the dry oil and the perfume from Nuxe. I really liked the smell of both. The perfume was unusual and lasted several hours. When I saw the holiday set of the full size perfume and candle on sale, I immediately bought it. The shipping time seemed unduly long, but the real disappointment came when I opened the box. The candle was yellowed and starting to separate from its container. I sprayed some of the perfume on and am sad to say that it smelled off, like it had sat in the sun or just been in the bottle too long. So, having thrown away the packaging the day before, I will have to put this down to experience.

27 March 2015
Unprompted review
Rated 5 out of 5 stars

Good product

I love the smell of it. And it doesn't give a oily feel to my face. Only problem is that it's so small and I will finish it soon.:(

27 March 2015
Unprompted review
Rated 5 out of 5 stars

Ultimate luxury, ultimate results: Nuxe is simply the best!

With each purchase I realize the commitment Nuxe makes to their customers. Nuxe items actually make a noticeable improvement and I've discovered their signature fragrance is quite lovely as well: Soft, feminine and subtle...I enjoy opening my orders as each item is packed beautifully and makes me feel special--as if my purchase, no matter how small or large, is important ! I can easily recommend Nuxe products without reservation. Their quality and commitment to the customer is paramount.

26 March 2015
Unprompted review
Rated 1 out of 5 stars

First time

Just used the body lotion and I can't stand the smell I smell like an old lady and I a texture is aweful

26 March 2015
Unprompted review
Rated 5 out of 5 stars

The perfect nuxe lipbalm Reve de miel!!

The thick texture is great for a lip balm, it lasts several hours on your lips, it truly protects and does everything it promises, totally worth the price. I bought 4 after trying it XD. I know!! I love it!! There is nothing like this in the market.
I loved the free gift box it came in it.

25 March 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding products and service

I absolutely LOVE Nuxe products and ordering them directly through Nuxe US website is very convenient. I use the full range of Nuxe skin, hair and body products and this is the only place that carries everything I need as well as exclusive gift sets, perfume and candles. They have a great customer loyalty program and sales that allow me to stock up on my favorites for up to 70% off along with super fast shipping, free gift boxes, and generous samples included with my orders. I very highly recommend Nuxe products and their online store.

22 March 2015
Unprompted review
Rated 4 out of 5 stars

love the products

Absolutely love what I ordered.
Only issue was that my order was supposed to be shipped with two free samples and I didn't receive them!

18 March 2015
Unprompted review
NUXE US logo

Reply from NUXE US

Good afternoon Lauren
Thank you for your review. We really appreciate the feedback.
I am sorry about the samples. Would you mind sending me your address or order number at customerservice@nuxe-us.com?
I will make sure we take care of you and we mail you those missing samples.
Sorry for the inconvenience and have a nice day
Nuxe TEAM

Rated 5 out of 5 stars

Lovely products, excellent customer service

I love Nuxe products and have been using them for a few years. This is the first time I've actually bought directly from Nuxe and I will do so in future. They provided deluxe and other samples in a beautiful gift box. I already knew I loved the product I purchased so all the extras was the cherry on top!

17 March 2015
Unprompted review
Rated 5 out of 5 stars

Nuxe is a great brand

I just recently discovered Nuxe, after a positive experience with their "Huile Prodigeiuse." I had a three year bout with redness (not rosacea) on my cheeks and forehead, that was very sensitive and peeled constantly. I had tried La Mer for a year with no satisfying results. Then I found Nuxe Ultra Comfortable day cream and within one use my redness almost completely faded away. When used in combination with the Reve de Miel Ultra Comfortable face and body wash (smells delicious!) I have no more redness and my supple complexion is back to normal! I have extremely fair and now very sensitive skin. I highly recommend trying this product. It works, looks great under makeup, and costs only $40.00 a jar. One jar can last two months because a little goes a long way.

9 March 2015
Unprompted review
Rated 4 out of 5 stars

Good ordering experience

The site was easy to navigate. Got the order timely . The product does not quite live up to my expectations. Not that moisturizing and the scent is really unpleasant.

8 March 2015
Unprompted review
NUXE US logo

Reply from NUXE US

Hi Judy

Thank you for your feedback. I am sorry to read that you are not liking the scent of one of our product.
Feel free to reach out to us at customerservice@nuxe-us.com if you wish to return this item

Thanks

Nuxe Team

Rated 3 out of 5 stars

First time customer

First time customer and never received the 20% coupon im upset.

7 March 2015
Unprompted review
NUXE US logo

Reply from NUXE US

Good Morning Diane

Thank you for sharing your feedback. It looks like you did not apply any coupon code to receive this offer.
Also, you received another offer (6 samples+ beauty bag) with your order.

We apologize for any inconvenience. Have a nice day

Nuxe Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look