I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
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I got what I paid for and more.
I got exactly what I paid for, and more! CeX/Webuy knows how to do it right!
6 November 2017
Unprompted review
So far so good but because it's used …
So far so good but because it's used I'm just hopeful that it really is in good condition. Customer service has been fairly responsive but they could have maybe wiped down the unit before reselling it. They could have also included the password or had no password on it when it got to me. I had to send an email to get that. Lastly, it would be more heartening if the company had a phone number where one could talk to a person.
6 November 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I can understand your concerns, however, I'm afraid our contact numbers are for internal use only and we can be contacted solely via email.
I'm sorry to hear that the MacBook you ordered had a password on it. I can understand how inconvenient it must've been as you were unable to use it when it arrived, however I've replied to your email with the possible passwords.
Please be assured that your feedback has been passed on to the relevant store so that they ensure that such instances are not repeated.
If you need further assistance, please don't hesitate to reply to the email.
Regards,
Vanessa
Extremely friendly and very helpful …
Extremely friendly and very helpful staff. Good product for great price.
5 November 2017
Unprompted review
There product are very well tested and …
There product are very well tested and ready to roll
4 November 2017
Unprompted review
From customer service all was perfect
From customer service all was perfect, but a tip I would be nice to know which store is the one sending the product so if there is any question can contact them to solve it before its sent.
Also having same product not specified properly like the case or keyboard for iPad Pro it makes difficult sometimes to buy the proper one making the customer to send an email to find out.
Also, it will be nice to open a store in Vegas, I am very interested on that and I may help with anything is needed.
Thanks
3 November 2017
Unprompted review
Wrong charger sent with Fitbit band cannot use as it's dead
I received the correct Fitbit band however I received the incorrect charger for it. Also I emailed customer service in regards to the situation and have yet to get a response it's been over 3 days now. Terrible.
2 November 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
Sorry to know that you received an incorrect charger for the Fitbit Band purchased from CeX.
On checking the records, I have noticed that unfortunately, we have not received any emails regarding the same.
However, I have emailed you on the registered email ID with a resolution and if you require any further assistance, please reply to it.
Regards,
Aliasgar.
Great prices and selection...if they …
Great prices and selection...if they don't have you want at a certain store they will help locate what your looking for at another location..shipping is prompt,cheap,and depending free..
1 November 2017
Unprompted review
oroduct was sent to wrong address …
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wait another 2wks on top of the 3 that past.
1 November 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
I do understand your concern, however, since your earlier address was updated on the online account, the package was returned back to us by the respective carrier.
A refund has been processed for the same and if you wish to purchase the item, as suggested by my colleague, request you to update the address on your CeX account and then place an order.
I have sent an email to your registered email address explaining in detail about the same and if you require any further assistance, please feel free to reply to it.
Regards,
Aliasgar.
Great prices and fast service
Lowest price I could find for the item and my package arrived in 2 days. 5 stars would recommend to anybody!
1 November 2017
Unprompted review
love it
love it! no flaws i could find and comparing to original price, it was such a good deal!! thanks
1 November 2017
Unprompted review
Overall great service but with some recommendations
Overall great service you guys offer at reasonable prices. One big recommendation I have to offer though. Twice I have ordered a game where the picture advertised is the original box the game comes in. On one occasion the box arrived in a cex box and the second occasion the game just came in a plain black box with no cover art or anything.
Please, please, please if you send a game that's not going to be in the original box with the original cover art that came with it then please do not put a picture of it up advertising it like that.
If it's just going to be a disc then just use an image of the disc
If it's not going to be the original box then just use a cex logo
If it's going to be the real box with the real cover art then it's reasonable to use a picture of that.
I order things expecting to get what the picture represents it as.
Other than that I have no complaints. Would be 5 stars otherwise. I'll update this review accordingly overtime as I continue to purchase games through this company.
31 October 2017
Unprompted review
Thanks great earpiece
30 October 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
On checking the records, I have noticed that your order has been delivered.
I have sent an email to your registered email address as per the online CeX account explaining in detail about the delivery details and if you require any further assistance, please feel free to reply to it.
Regards,
Aliasgar.
Fast customer service and very reliable
26 October 2017
Unprompted review
Purchased an item online
Purchased an item online, came quickly , no compliants
26 October 2017
Unprompted review
not shipping correctly.
I have selected a friends address to the shipping location, and fullfilled with his name, zip and so on. CeX sended with his address but with my name!
26 October 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
I do understand your concern that the order was dispatched to the preferred address with your name on it.
I have sent an email to your registered email address as per the online CeX account explaining in detail as to how the dispatch procedure operates and if you require any further assistance, please feel free to reply to it.
Thank you.
Regards,
Aliasgar.
I am very happy with my purchase
I am very happy with my purchase. It came in a timely manner. My Apple Pencil works great and even had the replacement tips to it.
26 October 2017
Unprompted review
Fast shipping and good Communication …
Fast shipping and good Communication everything was on good good package nice and clean thanks for item im so happy
25 October 2017
Unprompted review
Great customer service and went out of …
Great customer service and went out of their way to help.
22 October 2017
Unprompted review
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