I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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My two star rating is based on the fact …
My two star rating is based on the fact that there was no indication that I saw that I would not receive cases for most of my purchases and that some of the ones I did were horrible substitutes that were either broken or didn't really have space for the included game in it anyways.
10 August 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your feedback.
I am really sorry to hear about the condition in which you have received the games. I understand your disappointment.
I have sent you a new email regarding this order. If you could reply to my email I will be happy to resolve this issue for you.
Regards,
Ajay.
Great Service!
Great price and product arrived quick. The product was exactly what I ordered and came in working condition.
10 August 2017
Unprompted review
They great to buy from and if you have …
They great to buy from and if you have a problem they repspond within mins
8 August 2017
Unprompted review
Received a great update on my purchase …
Received a great update on my purchase and received it accordingly.
Thank you
8 August 2017
Unprompted review
Great prices and great selection!
This is one of my favorite companies to buy used games from. The prices for buying and selling usually blow gamestop out of the water. Theyre selection is great and the site is easy to navigate. I recommend them to anyone anytime!
6 August 2017
Unprompted review
Just can't get it right!?!?!
So this now makes the 3rd order in a row that has been incorrect. The first , I was sent server ram instead of desktop ram. The second I was sent a defective video card. This time I was sent the wrong video card completely!! After the first 2 mistakes I spoke with CEX and they did offer to correct the problems and I stepped away from them for a while. This past week I found a 780 ti video card at an incredibly low price so I made the purchase. I did not receive anything close to the card in the description of my purchase. This is my last purchase with cex and I will not be referring them to anyone!
4 August 2017
Unprompted review
Reply from US Webuy - United States
Dear Robert,
Thank you for your review.
I am really sorry to hear about the issues you have facing with the products purchased from us.
Before dispatching, we check all products to make sure that they are working normally and the correct product is going to the customer, however sorry that this was overlooked in your case and I completely understand your disappointment.
I thank you for your feedback and assure you that I will forward it to the stores that sourced your order. I have sent you another email explaining how we can resolve this matter for you.
If you have any questions or doubts, please get back to me on the same email and I will be happy to assist you further.
Regards,
Ajay.
The staff working at the store rip …
The staff working at the store rip people off. The condition for the item selling is good and they grade it at c and try to give the lowest amount possible. Sometimes they say they do not cash and can only guve out store credit.
2 August 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I am sorry if you feel this way. Before purchasing, we book in all products for testing. Our purchasing process includes testing followed by grading of the product. Prices advertised on the website are just estimates on how much we would be willing to offer for a item in a particular condition. However final price can be quoted only once after we have tested the product.
All our prices are set by a dedicated pricing team and keeps in mind various economic factors, market trends and strategies for growth that a second hand retail chain like us needs.
I would also like to inform you that our cash reserves are always in high demand and we offer it on a first come, first serve basis so you may or may not get it when at our store. However, we also offer credit vouchers and bank transfers. You can choose them instead of cash.
I thank you for your valued feedback and if you have any more concerns or doubts, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
So far 5 stars just bought one thing so …
So far 5 stars just bought one thing so far but will be back for more . Had to order my iPad it came just like I was told 2-3 days and Yes it was there
1 August 2017
Unprompted review
Came quickly
Came quickly, and got exactly what I ordered at a great price.
1 August 2017
Unprompted review
Had to open a case with my payment …
Had to open a case with my payment provider to actually receive my refund. Contacted CEX numerous times but situation not resolved. Bank had to step in to make the process work. I won't purchase there again.
30 July 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review on Trustpilot.
I am really sorry to hear that you did not receive a refund and had to contact your bank. I understand your disappointment.
I am happy to hear that the issue has not been resolved and you have received the refund. I thank you for your valued feedback and assure you that we will work to make sure that such issues are not repeated again.
If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
10 products purchased with 6 major issues.
I've purchased a few items from you guys; of these items I've have 2 with incorrect chargers listed in A condition, one with a locked firmware, one that was mislabeled as a better product, two came with broken wiring.
29 July 2017
Unprompted review
Reply from US Webuy - United States
Dear David,
Thank you for your review.
I am really sorry to hear about the issues you are facing with the products purchased from us.
Before purchasing, we book in all products for testing. We again check the products before they are dispatched online to make sure that there are no issues, however sorry that this was overlooked in your case.
I will send you another email with further details of this order. If you could reply to that email, I will make sure that this issue is resolved. If you have any concerns or doubts, please get back to me on the same email and I will be happy to assist you further.
Regards,
Ajay.
True to description item
True to description item. Easy transaction. Fast shipping. Definitely recommend.
29 July 2017
Unprompted review
My first time ordering from CEX
My first time ordering from CEX. It won't be the last! Competitive pricing, some hard to find items, and swift processing. Great overall experience.
28 July 2017
Unprompted review
They keep sending incorrect items..
They keep sending incorrect items... and they frequently say the item cannot "be sourced and sent" even though I paid for them... so where are they, do they actually bill/charge the correct amount? Other than all the mistakes, I love the great deals!
Thx!
Nk
28 July 2017
Unprompted review
Reply from US Webuy - United States
Dear Nancy,
Thank you for your review.
I am really sorry to hear about the issues you have been facing with the items purchased from us. I understand your disappointment.
We do not have a centralised warehouse. The stock is sourced from our various stores across the US. When you place an order online, we send what is called a pick list to the relevant store(s). There is then a small period in which the store will need to respond to this, stating whether or not they can ship the goods in question.
As such, it is possible that before the pick list is returned, it could be sold in store, or to a different on-line customer before it can be allocated to your order.
In other cases, we may find that the item is in fact broken, damaged, or even missing. We attempt to send the order to other stores should this occur, but this is not always possible and we may experience the same issues of non availability.
If we are unable to source the items, please be rest assured that we do not charge you for these items. I see that my colleague has been dealing with you to resolve this issue.
If you have any further concerns or doubts, please get back to us on the same email and I will be happy to assist you further.
Regards,
Ajay.
Great card for price in current market
Great card for price in current market, very good quality & appearance.
Thank you
27 July 2017
Unprompted review
Great items and amazing prices and deals
Great and awsome deals looking to buy more in the coming weeks
25 July 2017
Unprompted review
Love this site
Love this site every thing came in great condition and on time
23 July 2017
Unprompted review
online purchase
this is the first time i buy online and im very satisfied with my purchase, very fast free shipping, great work
20 July 2017
Unprompted review
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