USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more
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Review summary
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Reviews shaping this summary
Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more
USA Gundam store is my favorite store for buying model kits so far. They have followed through on every preorder, and shipping has always been perfect and very well packed. The prices are very fair, a... See more
I've ordered from USA Gundam Store several times now. Each time, the experience was superb. The site is super easy to use and to find exactly what I want. Shipping is fast and reasonably-priced and c... See more
Company details
Written by the company
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Contact info
United States
- usagundamstore.com
4.8
Excellent
1K reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Loved the kits I bought
Loved the kits I bought. Came in excellent condition. I will be back to buy more soon
29 April 2026
Kits arrived sooner than expected and…
Kits arrived sooner than expected and in great condition. Prices were already better than my usual spots but the option to buy an additional kit INSTEAD of paying shipping just pushed my decision into the no-brainer category
5 May 2026
Great customer service
Great customer service. Timely response to inquiry. Great and competitive prices.
29 April 2026
Great customer service
Great customer service
Truly a company who cares about their customers
Fast delivery also
Thank you
6 May 2026
A welcome personal touch
The prices were great on items that aren’t easy to find. The shipping came in a timely manner. There was a personal touch, and that was encouraging to me.
6 May 2026
Repeat USAGS customer.
Have made several purchases from USAGS. Always received promt communication about my order, always easy purchase, always received my order in a timely manner. I have no complaints about my service received from them. Decent prices, but I find what I'm looking for.
29 April 2026
Always a pleasure
Im been a customer for a couple of years and every time I can find all the figures that I want and for presents. It was a smooth transaction and shipping was quicker than I expected.
23 April 2026
I’m still waiting on my order
I’m still waiting on my order. It still hasn’t arrived and I wondering if it will ever get here. I have no way to track the order. Can send me some kind of confirmation that the order is still on its way?
24 April 2026
Reply from usagundamstore.com
Hi there EW Allen,
Thanks for reaching out! I went ahead and checked on your order, and I can see that it was marked as delivered on 4/28/26. You should have also received email notifications with your tracking information sent to the email address on file. If you don’t see those emails, please be sure to check your spam or junk folder, as sometimes email providers may accidentally filter them there.
If you have not received your package, please contact us at support@usags.com or give us a call at (386) 317-5112 Monday through Friday between 9AM–4PM EST, and we’ll be happy to assist you further.
Thank you!
Always has best prices
Best prices, always get item before other vendors. I generally have my item in hand from USAGS long before the competitors release to the public.
5 May 2026
Package arrived on time and in perfect…
Package arrived on time and in perfect condition, little to no setbacks or issues due to the company itself, just general delivery times.
5 May 2026
Package came on time and safely packed
28 April 2026
Mixed on this business.
Overall great experience, I enjoyed majority of everything, however one of the parts came snapped and it was a crucial joint that connects to the left leg. I still support usagundamstore however the over the border shipping was a little bit too much for me.
8 May 2026
Reply from usagundamstore.com
Hi there Manta!
Thanks for reaching out regarding your feedback. I went ahead and looked at your order, and it does look like you ordered a Bandai kit. Because we are an authorized distributor with Bandai, you can reach out to them here for a replacement request for part that arrived broken: https://www.bandai.com/returns-replacements
We appreciate your continued support and can't wait to see what you build next!
Great online store with fantastic stock.
Having the item in stock is a plus! Excellent packaging and fast shipping. No complaints here... Overall a first rate experience, A+
5 May 2026
My Go-To Online Hobby Shop
USAGS is my go-to online hobby shop. They have a selection of quality products, use reliable shipping, and the times I've conversed with their staff have been very positive. I would highly recommend their services to anyone who enjoys scale modeling or figure collecting!
5 May 2026
They have earned my business with great…
They have earned my business with great selection, communication, and safe Shipping!
5 May 2026
I never have this classic model kit for…
I never have this classic model kit for a long time! Thanks
4 May 2026
My experience was great
My experience was great. I had excellent communication with the seller and exponential wait time. I was pleased with this product.
5 May 2026
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