USA Health and Wellness Reviews 

118
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I never received the item I ordered. USA Health and Wellness did not respond to any of my inquiries. Fortunately, PayPal refunded my money.

Rated 4 out of 5 stars

Constructive: The pop-up stream sauna feels great. Really helps in this dry and cold winter environment. Setup was a bit difficult though. Printed instructions would be helpful as well as modifi... See more

Rated 5 out of 5 stars

Early stage search of the best full spectrum sauna found me @ USA Health and Wellness where I liked what I read. I picked up the phone and was drawn in further after feeling that Garen was truly pass... See more

Company replied

Rated 1 out of 5 stars

I ordered a unit with Himalayan salt bricks and a heated floor, they shipped a base unit that didnt have the features I prepaid for. Total disaster, never trust what they say, they'll sell you on... See more

Company details

  1. Sauna Shop

Information provided by various external sources

USA Health and Wellness is the Online Leader for Infrared Saunas! We offer free shipping, no taxes, 0% 36 month financing, and the infrared sauna industry best return policy!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(118)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I looked for the perfect Infrared sauna…

I looked for the perfect Infrared sauna for about seven months and Garen stuck with me the whole time. He never was pushy, was always informational and just had my best interest at heart. I would highly recommend him and the Clearlight Jacuzzi sauna we bought! I’ve actually lost a couple of pounds and we both feel healthier already in just about 10 days of use! Even our cat loves it!

11 September 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Esther, glad to hear everyone is enjoying the sauna including the cat.

At USA Health and Wellness we pride ourselves on being the best in customer service and knowledge of our products, which Garen is an example of.

If you have any questions or concerns feel free to reach out to myself, and I'll be happy to assist you.
Thank you again for choosing USA Health and Wellness,

Eric Westbrooks
Customer Service Representative
ewestbrooks@usahealthandwellness.com

Rated 5 out of 5 stars

Great sales experience

Too early re: product, as I haven't put it together yet, but company was GREAT.

Really helpful regarding advice. I put off buying a sauna for months because of uncertainty re options. These guys talked to me and helped me understand pros and cons of various features and options _in relation to what I was looking for_!

When I was ready to buy...the process was easy. Delivery was quick, efficient, friendly.

20 August 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

We appreciate that you found us great to work with. Please don't be hesitant to give your feedback regarding the actual product when you've finally put it together.

Our team specializes in the knowledge of our products to suit each customers need. We're glad to have found the right product for you.

If you have any questions or concerns feel free to reach out to myself, and I'll be happy to assist you.
Thank you again for choosing USA Health and Wellness,

Eric Westbrooks
Customer Service Representative
ewestbrooks@usahealthandwellness.com

Rated 5 out of 5 stars

health and wellness industry is growing…

health and wellness industry is growing day by day.and in future wellness industry will be the no.1 industry in the entire world.

15 August 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Thank you for sharing the same enthusiasm to the future of the health and wellness industry as we do. We're happy to provide our customers with the right products to achieve this goal.

If you have any questions or concerns feel free to reach out to myself, and I'll be happy to assist you.
Thank you again for choosing USA Health and Wellness,

Eric Westbrooks
Customer Service Representative
ewestbrooks@usahealthandwellness.com

Rated 5 out of 5 stars

Great people to work with

Great people to work with, Garin took his time to ask questions so he could sell me what I needed, answered all my questions, it was a big purchase and I felt no pressure to buy it right away. I would recommend this company to anybody, i purchased the health mate 5 and im very happy with it, you can't go wrong giving this company a chance. One last thing is that after the sale you hear from them to make sure everything was good, and if they can help with anything, so you feel appreciated and just not a commission check.

14 August 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Brian,
We're happy that you're enjoying your Health Mate 5 and enjoying your purchase. At USA Health and Wellness we never want to make our customers feel like they're being pressured into such a big purchase. Our goal is to make sure that every customer is fully informed about each product and is suited for their needs.

If you have any questions or concerns in the future feel free to reach out to myself, and I'll be happy to assist you.
Thank you again for choosing USA Health and Wellness,

Eric Westbrooks
Customer Service Representative
ewestbrooks@usahealthandwellness.com

Rated 5 out of 5 stars

Highly recommend

Awesome help choosing the right product and excellent service during and after purchase.

9 August 2020
Unprompted review
USA Health and Wellness logo

Reply from USA Health and Wellness

Bernece,
We're glad that you chose the right product and hope that the Enrich 3 is providing everything you wanted and more. Our sales team prides itself on excellent service and happy you felt that throughout the purchase.

If you have any questions or concerns in the future feel free to reach out to myself, and I'll be happy to assist you.
Thank you again for choosing USA Health and Wellness,

Eric Westbrooks
Customer Service Representative
ewestbrooks@usahealthandwellness.com

Rated 5 out of 5 stars

Great Experience

Tyler was professional, personable, and very knowledgeable about saunas and the sauna market. I was thinking about one particular brand and after some discussion and answering some of his questions, he pointed me to the right brand and type sauna for me. He was responsive and the purchasing process was easy and efficient. I was pleasantly surprised by Tyler and USA Health & Wellness...and the sauna is great too!!

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Honestly I did a lot of research prior…

Honestly I did a lot of research prior to purchasing my HealthMate Far Infrared Sauna. As most of you know the EMF ratings on a lot of the saunas out there today are just full of it and far from being the truth. This sauna is legit, safe, and wow do I get the ultimate sweat out of it. The sound system (speakers) is amazing and I use the sauna daily! If you’re looking for a safe, effective, well built sauna than do yourself a service and purchase your sauna from USA Health and Wellness. They answered all my questions and made me feel like I wasn’t just part of sale sheet. USA Health and Wellness gets my full approval. Thanks again Garen (Health and Wellness representative) for making this purchase my best one yet and of course making communicating with you that much easier!

4 July 2020
Unprompted review
Rated 5 out of 5 stars

So happy!

Absolutely the best place to order from! Garen figures out what would be best for me and I couldn’t be happier with my sauna! Thank you!

4 July 2020
Unprompted review
Rated 5 out of 5 stars

Five Star service and product

I’ll start off by giving Tyler at Wellness two thumbs up for his exceptional advice, service and and follow-up I experienced throughout my purchase of a clear light sauna back in January of this year. I feel 100% satisfied with the price I paid and quality sauna I received. Can’t say thank you enough to Tyler and staff!
As for the sauna itself, remarkable craftsmanship and premium quality everything. I have used this clear light IR sauna 4 days a week since receiving it a bout 4 months ago and it’s living up to its name and reputation remarkably. Better skin, considerably less joint and muscle fatigue post workout, and a beautiful scent from the cedar to boot. I have recommended to all who’ve seen it. Can’t wait to upgrade in size in the near future. Thanks again to Tyler and the rest of y’all at USA Health and Wellness!! Class act!!!

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I have worked with many people in the business world and I have to say Garen with USA Health and Wellness was one of the best I have worked with. He did everything possible to make my experience with purchasing a sauna a great one. Customer service is important to people and I would definitely recommend USA again.

13 June 2020
Unprompted review
Rated 5 out of 5 stars

The very best experience

The very best experience. We love Geren and the clearlight sauna is a dream. Thanks for your attentiveness and professionalism in the search for the ultimate sauna. You’re the best we found. Glad we found you. And we love our clearlight sauna.

11 June 2020
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great, I received good advise and knowledgeable recommendation. Delivery was fast while White glove installation lasted Just 1 hour with all the packaging removal. Best investment

6 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellant Sauna & Excellent Service

Buying our Sauna through USA Health and Wellness was the best experience. I first found their website as I was trying to educate myself about the different sauna types and heaters. It was so nice to have all the information in one place. Garen reached out and offered his help in selecting what we ultimately ended up buying. It was really nice to know we were buying the same brand that he himself purchased and was very happy with. He worked with us on timing and pricing and I know we got the best deal. We are so very happy with our Health Mate Sauna. I highly recommend them and highly recommend working with Garen! Thank you!

25 May 2020
Unprompted review
Rated 5 out of 5 stars

Garen was great!

Garen was great! He spoke to me at length regarding various Infared saunas. Have had the Heath Mate Renew sauna for about a month and so far the whole family uses and loves! Had an issue upon delivery with the remote and Garen sent out a new one right away!

19 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look