I’ve bought two ex-display kitchens via Used Kitchen Hub. Alyson and Beverley were incredibly helpful in arranging everything from viewing appointments, dismantling of the kitchen to communicating to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What an Amazing 🤩 company ! Extremely helpful before and after purchase .Alyson and Beverley couldn’t have made the delivery etc any smoother. I can’t recommend them enough . Great Kitchen ,Great Pri... See more
Take your time to make sure the kitchen meets your requirements and don't be rushed. This is our experience... We were told it was solid wood, but it was wood framed with chip carcasses. Make... See more
Company replied
I would definitely recommend Kitchen Hub. From my first call with Simon who took measurements of our kitchen over the phone to the photographer who came that same day to the kitchen going live the ne... See more
Company replied
Company details
Written by the company
Used Kitchen Hub is the place to buy used kitchens & ex-display kitchens complete with worktops & appliances. Save £1000's buying an ex display or used kitchen online
Contact info
128 Wigmore St, W1U 3SB, London, United Kingdom
- 02030020005
- info@usedkitchenhub.com
- usedkitchenhub.com
4.6
Excellent
37 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great experience with UKH
We had a great experience with UKH. They helped sell our kitchen really quick and at a much higher price than we would have gotten selling it privately. The communication is consistent and concise and they’re always willing to help. The process felt very easy and smooth which helps so much. The removal men on the day were great. They arrived at 8am and were very polite . They left our kitchen clean and in a really good state. Would highly recommend UKH to anyone selling their kitchen.
5 July 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you so much, Holly, for sharing such a wonderful review! We’re thrilled to hear that your experience with UKH was smooth, stress-free, and achieved such a great result for you. Getting the best possible price while keeping the process easy and well-communicated is exactly what we aim for, so it’s fantastic to know that came through at every stage. We’ll be sure to pass your kind words on to the removal team too—they always take great pride in being polite, careful, and leaving everything spotless. Your recommendation means so much to us—thank you again for trusting us with your kitchen sale!
Excellent Company to sell your kitchen
We would certainly recommend Used Kitchen Hub as their service was excellent from the very beginning to the dismantling of our kitchen.
All staff Simon, Alyson and Beverley were friendly, positive and efficient. They gave us confidence that the kitchen would sell within our time schedule and they were proved correct.
The companies crew Cyril, Nigel and Lionel who dismantled our kitchen were so careful working and respectful of our home. No damage to either the units or worktops.
To have a company who can manage the sale, deal with the monies and all the dismantling and delivery so efficiently is a perfect way of selling your used kitchen. A big thank you to all at Used Kitchen Hub.
Janet
19 August 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you so much, Janet, for such a thoughtful and heartwarming review! We’re absolutely delighted to hear how happy you are with the whole experience. From the first conversations with Simon, Alyson and Beverley, to the care and respect shown by Cyril, Nigel and Lionel during the dismantle, it’s wonderful to know our team gave you confidence and delivered exactly as promised. We’re so proud to be able to offer a complete service—from marketing and managing the sale, to handling payments and ensuring dismantling and delivery are carried out with care—so that selling a kitchen feels effortless and stress-free. Your kind words mean so much to the whole team—thank you again for putting your trust in us!
The experience from start to finish was…
The experience from start to finish was easy friendly and professional. Simon was very helpful explaining the entire process. The photographer was very good and the photographs were amazing. Beverly arranged an online viewing within a week and we sold the kitchen that day. The entire process flowed very smoothly and the dismantling team were amazing. Based on our experience I wouldn’t hesitate in recommending the company
1 July 2025
Unprompted review
Reply from Used Kitchen Hub
Hi Jim Thank you so much for your wonderful feedback! We’re delighted to hear that the whole journey—from listing to delivery—was smooth, friendly, and professional. It’s great to know Simon’s guidance and Beverly’s speedy organisation made such a difference. From the stunning photography to selling your kitchen in just a day, right through to the dismantling team’s careful work, it was a pleasure to handle the process for you from start to finish. Your recommendation means the world to us—thank you!
Great service
Great service. The team were easy to deal with, friendly and professional. We sold our kitchen within a week and the entire process from photographer who was excellent through negotiation and the dismantling team who were amazing was very easy and the team were always there to answer questions. I wouldn’t hesitate in using them again or recommending them to others.
1 July 2025
Unprompted review
Reply from Used Kitchen Hub
HI Jim
Thank you so much for your fantastic review! We’re so pleased to hear how smoothly everything went for you—from the photography and listing to the negotiations and our dismantling team’s careful work. We know that selling a kitchen can feel daunting, so we aim to make every step easy and clear, with our team always on hand to help. It means a lot to hear you’d choose us again and recommend us to others—thank you for trusting us with your kitchen sale!
Great Kitchen
Great service from start to finish with a lovely friendly team on hand to deal with queries as they arise, help with dismantling and delivery made simple. Product arrived better than described, so a very happy customer, thankyou all.
16 May 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you Lorraine so much for your kind words! We're thrilled to hear that you had such a positive experience – especially with the dismantling and delivery. Our team takes great pride in making that part of the process as easy and stress-free as possible, so it's lovely to know it all went so smoothly for you. Even better that the kitchen arrived better than expected! We're so pleased you're happy with everything and truly grateful you chose The Used Kitchen Hub. Enjoy your new space! 😊
Professional team with a personal touch.
Professional team with a personal touch. Managed the sale negotiations with tact and clarity to help bring about a successful outcome for all parties. We would not hesitate to recommend them to handle your used kitchen sale.
23 April 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you, Peter, for your kind words! We're so pleased to hear you felt the perfect balance of professionalism and personal care throughout the process. Clear communication and fair negotiation are key to achieving the best outcome for everyone involved, and we're glad that came through in your experience. Your recommendation means a great deal to us—thank you again for trusting us with your kitchen sale!
Fridge Freezer Purchase
From the outset of purchasing, right through to receipt, attentiveness was steadfast from the whole Team at the Used Kitchen Hub - without question, a customer centric focused service.
Highly recommended
17 March 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you Chris so much for your kind words and glowing recommendation! We're thrilled to hear that you felt supported from the very beginning of your purchase right through to delivery. Providing a customer-focused experience is at the core of everything we do, and it's wonderful to know that our team's attentiveness stood out to you throughout the process. We believe buying a pre-loved Ex Display kitchen or Appliance should feel just as special as buying brand new, and we're so pleased you had such a positive journey with us. Thank you again—it truly means a lot to the whole team!
GREAT USED KITCHEN SELLERS
Very helpful and honest to deal with. Used Kitchen Hub are a great option to sell any style of Kitchen. They handled all the sale from start to finish and were always on hand to help.
14 April 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you James so much for your kind words! We're really glad you found the process smooth and our team helpful throughout. No matter the style, we're here to make selling your kitchen easy from start to finish. We truly appreciate the recommendation!
Used Kitchen Hub have successfully sold…
Used Kitchen Hub have successfully sold our old kitchen for a good price and within the limited timescale we gave them. All the staff I dealt with were friendly and extremely helpful. We were delighted with their service and have no hesitation in recommending them to others.
2 April 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you for your lovely review! We're so pleased we could sell your kitchen quickly and for a great price within your timeframe. It’s always our goal to make the process as smooth and stress-free as possible, and we're delighted to hear our team made a positive impression. Your recommendation means a lot—thank you again!
Buying a used Kitchen
I have just purchased a high quality kitchen from Used Kitchen Hub. The whole process from the initial contact to the dismantling of the kitchen was conducted in a very professional and friendly manner. My concerns around the dismantling process were completely ill-founded. Mark and his team dismantled this very complex kitchen in around 7 hours with no damage to any of the components. I would thoroughly recommend Used Kitchen Hub.
26 March 2025
Unprompted review
Reply from Used Kitchen Hub
James thank you so much for your thoughtful review! We’re absolutely delighted to hear that you had such a positive experience from start to finish. Buying a high-end, pre-loved kitchen can feel like a big step, so we completely understand your initial concerns—especially when it comes to dismantling a complex setup. That’s why we take such care in every part of the process, and it's fantastic to hear that Mark and the team delivered a smooth, damage-free dismantling & delivery service in such an efficient timeframe. Your confidence and recommendation mean the world to us—thank you again for choosing Used Kitchen Hub!
A thorough service
A thorough service. I was kept abreast of all enquiries regularly, and the team are dedicated to selling your kitchen. Definitely worth while.
17 March 2025
Unprompted review
Reply from Used Kitchen Hub
Thank you, Elizabeth, for your kind words! We’re thrilled to hear that you found our service thorough and our team dedicated. We take great pride in keeping our sellers informed every step of the way and working hard to find the right buyer for every kitchen. Your experience is exactly what we strive for, and we truly appreciate you choosing Used Kitchen Hub. Wishing you all the best!
I had contact with Simon and Alyson at…
I had contact with Simon and Alyson at Kitchen Hub, who made the whole experience very smooth, from having professionally taken photos , the viewings and finally the appointed contractors to remove the kitchen. I would highly recommend them if you have a good quality kitchen that could be re-used.
11 March 2025
Unprompted review
Reply from Used Kitchen Hub
Hi Louis,
Thank you for your kind words and for sharing your experience! We’re so pleased to hear that Simon and Alyson made the process smooth for you—from the professional photography to the viewings and the careful removal of your kitchen.
It’s always our goal to make selling our customers used kitchen as hassle-free as possible, and we’re delighted that you were happy with the service. Your recommendation means the world to us, and we truly appreciate you choosing Used Kitchen Hub to give your kitchen a new lease of life!
If we can ever help again in the future, we’d love to assist.
Warmest Regards
Daniel
Owner, Used Kitchen Hub
Great Service
Great service from beginning to end. Able to communicate with all parties excellently and the delivery service was top notch.
Would definitely recommend.
6 March 2025
Unprompted review
Reply from Used Kitchen Hub
Dear Andy,
We’re delighted to hear that you had such a positive experience with us and that our service met your expectations from start to finish! Excellent communication and a smooth delivery process are at the heart of what we do, so it’s fantastic to know we got it right.
We’re especially thrilled that you were happy with our new in-house dismantling & delivery service! Making the process easier and more seamless for our customers is our top priority, so your feedback means a lot.
Thank you for your recommendation—we truly appreciate it and look forward to helping you again in the future!
Warmest Regards
Daniel
Owner, Used Kitchen Hub
recent purchase was my third following…
recent purchase was my third following two others in 2024 ( utilty and kitchen purchase)
26 February 2025
Unprompted review
Reply from Used Kitchen Hub
Hi
Thank you so much for your fantastic review and for choosing The Used Kitchen Hub once again! It truly means the world to us that you've entrusted us with not just one, but three purchases. Your continued support highlights exactly what we strive for—offering high-quality ex-display and pre-owned kitchens while helping our customers find incredible value.
We’re delighted that you’ve had such a positive experience with both your kitchen and utility purchases, and we hope you enjoy them for years to come. If there’s ever anything else we can assist you with, whether it’s another kitchen project or advice on selling your own, we’re always here to help!
Thanks again for being a valued customer—we look forward to assisting you in the future.
Warmest Regards
Daniel
Owner, Used Kitchen Hub
Kitchen was OK
Kitchen was OK, but many items damaged by dismantlers and despite encouraging noises, we have never received any compensation. Also - just our bad luck but the expensive hob broke very soon after installation. Minor thing but we never got some of the items like the oven shelves that were shown in the advert (which is still on their site but marked as sold). The dismantlers/transporters were very late which caused issues for us as the storage unit we booked closes at 8pm (they knew this well in advance and assured us it wouldn't be a problem but they went no contact on the day) Wouldn't use again.
Edited to add - don't be fooled by the apparent offer of assistance in the response - they are aware of and have acknowledged our issues - they could have helped us already but despite promises they didn't.
27 February 2024
Unprompted review
Reply from Used Kitchen Hub
Dear Leics Traveller,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you had with us and appreciate you bringing these issues to our attention.
We’re truly sorry to hear about the damage caused during the dismantling process and the inconvenience caused by the delayed delivery. This is not the level of service we strive to provide, and we deeply regret the stress this caused you. We’ve addressed this with the dismantling and transport company to ensure better communication and care in the future.
We are also now in the process of also setting up our own inhouse dismantling & delivery service to ensure a smoother experience.
Regarding the missing oven shelves and the hob issue, we’d like to make this right. Please could you contact us directly at info@usedkitchenhub.com so we can investigate further and find a suitable resolution?
Your feedback is invaluable to us, and we’re committed to improving our processes to prevent similar issues in the future. We hope you’ll give us the opportunity to restore your faith in our service.
Thank you again for your honesty, and we look forward to hearing from you.
Warmest regards,
Daniel
Owner, Used Kitchen Hub
I wouldn't buy a full price kitchen ever again...
I bought an ex display kitchen from Used Kitchen Hub at a huge discount over retail value.
I am thrilled with my purchase. The photos were representative of the kitchen I purchased (I didn't go to view it before buying but I was offered the opportunity to). Used Kitchen Hub were very good at communicating with me and arranged for dismantling and delivery of the kitchen (for additional fee). Everything went very smoothly and I would highly recommend them - in fact I have done! I would absolutely buy from them again in the future.
5 January 2025
Unprompted review
Reply from Used Kitchen Hub
Hi Hayley,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that you’re happy with your ex-display kitchen and that the entire process, from communication to delivery, went smoothly for you.
It’s fantastic to know that the photos accurately represented the kitchen and that you felt confident in your purchase without needing to view it in person. We always strive to provide clear and honest descriptions of our kitchens, so it’s great to hear that this was your experience.
We’re also delighted that you found our team helpful and communicative throughout the process. Making sure our customers feel supported and informed is a top priority for us.
Thank you for recommending us to others – word-of-mouth referrals mean the world to us, and we’re so grateful for your support. We’d be delighted to help you again in the future if you ever need another kitchen!
Wishing you many happy years enjoying your beautiful new kitchen!
Warmest regards,
Daniel
Owner, Used Kitchen Hub
Excellent customer service from first…
Excellent customer service from first contact to sale agreed. We bought a beautiful kitchen.
Dreadful dismantling company (recommended by Kitchen Hub), units damaged, broker Quocker (had had the top yanked off breaking all the electrics and plastic surround), sniped wires of too short on appliances - no care and definitely no professionalism. I feel they were reacting to us not using their transport service and there a degree of pique in the service.
Definitely buy from here again, but would never in a million years use their dismantlers.
22 September 2024
Unprompted review
Reply from Used Kitchen Hub
Dear Mrs Blackmore
Thank you so much for taking the time to leave a review and for your kind words about our customer service. We’re thrilled to hear that you love your beautiful kitchen and that your experience with us, from initial contact to sale, was positive.
However, we’re deeply disappointed to hear about the issues you faced with the dismantling company. This is not the standard we expect from any third-party service we recommend, and we sincerely apologise for the damage caused and the lack of professionalism you experienced. We’ve already raised this matter with the dismantling company to ensure they address these concerns and improve their service.
We completely understand your frustration, especially given the impact on your kitchen units and appliances and will be reviewing closely who we recommend in the future.
We truly value your feedback and are committed to ensuring that every aspect of our service, including the partners we work with, meets the high standards our customers deserve. We’re so glad you’d consider buying from us again, and we are also now in the process of also setting up our own inhouse dismantling & delivery service to ensure a smoother experience.
Thank you again for your honesty and for giving us the opportunity to improve.
Warmest Regards
Daniel
Owner, Used Kitchen Hub
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.