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Company details

  1. CRM Provider
  2. Appliances customer service
  3. Business-to-Business service
  4. Marketing agency
  5. Software company
  6. Software Vendor

Written by the company

Invent helps businesses launch conversational AI assistants that answer questions in real time, guide customers to the right decisions, and hand off smoothly to a human when needed. Teams can improve every conversation together in one multiplayer collaborative workspace. ✦ Invent automates and personalizes support and marketing across multiple channels, driving loyalty and upsells. ✦ Its customizable, data-secure assistants scale with your team to deliver 24/7 service excellence. ✦ Unified inbox consolidates messages from WhatsApp, Instagram, Telegram, email and more in one dashboard. ✦ Proactive engagement re-engages inactive chats, schedules follow-ups, and boosts response rates. ✦ Live agent handoff seamlessly transfers complex queries to human support when needed. ✦ Automated satisfaction scoring captures CSAT ratings after each conversation for instant feedback. ✦ Automated follow-ups to boost response rates, close loops on feedback, and drive higher CSAT scores without lifting a finger. ✦ Marketing automation segments audiences and launches targeted campaigns across SMS, email and messaging apps. ✦ SOC 2 Type 2 compliance ensures enterprise-grade data security and regulatory confidence


Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

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Rated 5 out of 5 stars

Using UseInvent has greatly improved…

Using UseInvent has greatly improved the way I manage my projects. The WhatsApp agent, in particular, has made booking and confirming appointments in my practice much easier. It saves me time and helps keep my schedule organized. I highly recommend it for anyone who wants to streamline their workflow.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Empowering Small Businesses to Build Practical AI Agents with Ease

Invent made it incredibly easy for me to create and configure the AI agents I needed for my business. I could set them up to handle different tasks, such as providing customer support on Instagram and responding to client questions in a way that felt useful and professional.

What I especially liked is how simple it was to integrate my business knowledge into the agents so they could answer customer questions properly. That made the agents feel much more relevant and reliable, instead of generic. The interface is also very intuitive and easy to use, which made the whole process feel approachable rather than overwhelming.

What I find most inspiring about Invent is that they are democratizing access to AI for everyone. I love that they are empowering small business owners to easily integrate AI into their labor and daily operations. It opens the door for more people to actually use AI in practical ways that support their work, their clients, and their growth.

11 April 2026
Unprompted review

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